want to change userID but can't login on the support website

Solid_Metal

as the title said, i always got authentication error when i try to login


and NO, i'm not forgot/wrong when input my pass and userID, because i can login to the game and to the TESO Account website

ZOS_MollyH

Hey @Solid_Metal , We'll be happy to submit a ticket on your behalf.

Solid_Metal

ZOS_MollyH wrote: »

Hey @Solid_Metal , We'll be happy to submit a ticket on your behalf.

thanks mod!, any detail that i need to filled?

Arkadius

You'll get an authentification error if your password is longer than 20 characters. Contrary to the account/game login, the support page doesn't allow longer passwords.

Solid_Metal

Xiana wrote: »

You'll get an authentification error if your password is longer than 20 characters. Contrary to the account/game login, the support page doesn't allow longer passwords.

what kind of screw up is that lol, my password indeed more than 20 characters , i hope they fix it, and i not yet receive any support confirmation *sigh*

ZOS_MollyH

Hey there @Solid_Metal - we can't seem to locate the ticket we filed on your behalf, so at this time support has sent a password reset to your email account so you should be able to create a new temporary short password to be able to log into support and submit your request.

Thank you for your patience!

Almagest

ZOS_MollyH wrote: »

Hey @Solid_Metal , We'll be happy to submit a ticket on your behalf.

I have the same issue. I can log into account summary, and the forums yet not the support section.

Resetting my password will not do anything I tried resetting my password then logged in and it gave me the same error with a new password.

I also check I was using the correct account ID.

Password does not exceed 20 characters.