Maintenance for the week of January 5:
· [COMPLETE] NA megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
· [COMPLETE] EU megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)

want to change userID but can't login on the support website

Solid_Metal
Solid_Metal
✭✭✭✭✭
as the title said, i always got authentication error when i try to login
qcnhpcq8zwnl.png

and NO, i'm not forgot/wrong when input my pass and userID, because i can login to the game and to the TESO Account website
Edited by Solid_Metal on February 15, 2016 9:10AM
"i will walk through the fog, as i welcome death"
We have contacted our Customer support team to help you solve your issue.
  • ZOS_MollyH
    Hey @Solid_Metal , We'll be happy to submit a ticket on your behalf.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Solid_Metal
    Solid_Metal
    ✭✭✭✭✭
    ZOS_MollyH wrote: »
    Hey @Solid_Metal , We'll be happy to submit a ticket on your behalf.

    thanks mod!, any detail that i need to filled?
    Edited by Solid_Metal on February 15, 2016 6:48PM
    "i will walk through the fog, as i welcome death"
  • Arkadius
    Arkadius
    ✭✭✭✭✭
    You'll get an authentification error if your password is longer than 20 characters. Contrary to the account/game login, the support page doesn't allow longer passwords.
    Edited by Arkadius on February 17, 2016 6:11PM
  • Solid_Metal
    Solid_Metal
    ✭✭✭✭✭
    Xiana wrote: »
    You'll get an authentification error if your password is longer than 20 characters. Contrary to the account/game login, the support page doesn't allow longer passwords.

    what kind of screw up is that lol, my password indeed more than 20 characters , i hope they fix it, and i not yet receive any support confirmation *sigh*
    "i will walk through the fog, as i welcome death"
  • ZOS_MollyH
    Hey there @Solid_Metal - we can't seem to locate the ticket we filed on your behalf, so at this time support has sent a password reset to your email account so you should be able to create a new temporary short password to be able to log into support and submit your request.

    Thank you for your patience!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Almagest
    Almagest
    Soul Shriven
    ZOS_MollyH wrote: »
    Hey @Solid_Metal , We'll be happy to submit a ticket on your behalf.

    I have the same issue. I can log into account summary, and the forums yet not the support section.

    Resetting my password will not do anything I tried resetting my password then logged in and it gave me the same error with a new password.

    I also check I was using the correct account ID.

    Password does not exceed 20 characters.
    Edited by Almagest on February 19, 2016 1:00AM
Sign In or Register to comment.