The Elder Scrolls Online

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Ban Issue

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Dalglish
Dalglish
✭✭✭
On Friday I received an e-mail as follows:
Greetings,

This message confirms that you have successfully cancelled your ESO Plus™ membership. You will no longer be charged for membership on a recurring basis, and your access to ESO Plus™ benefits will expire at the end of your current membership.

We're sorry you've chosen to end your membership. If you find yourself missing the great ESO Plus™ benefits, you can join again at any time! Whenever you're ready, visit your Elder Scrolls Online: Tamriel Unlimited account page and select a new membership plan.

I never actually cancelled my subscription.

The next time I logged into my account I was permanently banned; Don't have a clue what has gone on, have opened a ticket but since a few of my previous tickets have taken up to 20 days to get a response; was hoping a ZoS employee could see this post and escalate this for me so I can get back to playing. Ticket ID: 151206-001360 (had to open through new account due to site restrictions on this one).

As can see, I am not banned from the forums and I understand individual 'ban' circumstances cannot be discussed here.

I have asked a few people on my friends list and it says my last logged in time on PC was 3 days ago; even though I have not accessed the account for months now (I transferred to console when it launched). Not sure if this is a compromised account issue or just a general glitch in the system; it does seem to have correlated with the time of the above e-mail though.
Edited by Dalglish on December 7, 2015 3:48PM
Victrix EU - EP & AD -
Xbox EU - DalglishUK
  • Leggi
    Leggi
    ✭✭✭
    Same ban issue.
    Except for I didn't have any sub.

    Banhammer worked today.

    My case is describen here: http://forums.elderscrollsonline.com/en/discussion/234844/suspended-from-the-site-my-bad-sorry-zos#latest
    I guess I've picked wrong forum part.

    Any strong words, as I did?
    Edited by Leggi on December 7, 2015 4:55PM
  • Dalglish
    Dalglish
    ✭✭✭
    Yeah, tbh I haven't even been in-game to give anyone abuse so it couldn't even be that for me haha!

    Just customer response has been getting worse and worse for me lately; no communication whatsoever and ticket reply-length is getting longer and longer for me, hence the forum topic.
    Victrix EU - EP & AD -
    Xbox EU - DalglishUK
  • Leggi
    Leggi
    ✭✭✭
    Dalglish wrote: »
    Yeah, tbh I haven't even been in-game to give anyone abuse so it couldn't even be that for me haha!

    Just customer response has been getting worse and worse for me lately; no communication whatsoever and ticket reply-length is getting longer and longer for me, hence the forum topic.

    Oh, then it's just some misunderstanding issue, hope you'd be fine)

    I just talk to some mailbot hoping that 11-th time any real support guy would answer the "phone"
  • Dalglish
    Dalglish
    ✭✭✭
    This is being sorted out for me now :) Hopefully you get back to playing again soon Leggi!
    Victrix EU - EP & AD -
    Xbox EU - DalglishUK
  • Skarburn
    Skarburn
    Soul Shriven
    Dalglish wrote: »
    This is being sorted out for me now :) Hopefully you get back to playing again soon Leggi!

    Let me know what kind of miracle you pulled off to get a response dude. I have the same problem :)
  • Dalglish
    Dalglish
    ✭✭✭
    Skarburn wrote: »
    Dalglish wrote: »
    This is being sorted out for me now :) Hopefully you get back to playing again soon Leggi!

    Let me know what kind of miracle you pulled off to get a response dude. I have the same problem :)

    They just replied to my ticket dude; looks like someone tried to get into my account and my account was temporarily disabled. Just waiting on the next ticket to reset my password so I can get back in to the game :)
    Victrix EU - EP & AD -
    Xbox EU - DalglishUK
  • Skarburn
    Skarburn
    Soul Shriven
    Dalglish wrote: »
    Skarburn wrote: »
    Dalglish wrote: »
    This is being sorted out for me now :) Hopefully you get back to playing again soon Leggi!

    Let me know what kind of miracle you pulled off to get a response dude. I have the same problem :)

    They just replied to my ticket dude; looks like someone tried to get into my account and my account was temporarily disabled. Just waiting on the next ticket to reset my password so I can get back in to the game :)

    Ah. My problem is that I can't even log in to make a ticket because I am not recieving an access code. Forums my last resort hehe
  • Dalglish
    Dalglish
    ✭✭✭
    Skarburn wrote: »
    Dalglish wrote: »
    Skarburn wrote: »
    Dalglish wrote: »
    This is being sorted out for me now :) Hopefully you get back to playing again soon Leggi!

    Let me know what kind of miracle you pulled off to get a response dude. I have the same problem :)

    They just replied to my ticket dude; looks like someone tried to get into my account and my account was temporarily disabled. Just waiting on the next ticket to reset my password so I can get back in to the game :)

    Ah. My problem is that I can't even log in to make a ticket because I am not recieving an access code. Forums my last resort hehe

    Create a new account dude thats what I had to do too. I have my account back now so all good :) Good luck!
    Victrix EU - EP & AD -
    Xbox EU - DalglishUK
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