Problems with account confirmation

Deathstar987m
I bought TESO in march of 2014 and i didn't played it much , but recently i want to start playing it again .
So , here is my problem :
The email that i used to my account is an email that i cant use anymore and that i cant log in on outlook anymore , and , if i want to log in to download the game , i need to insert a code that was sended to my email that i cant acess anymore . I know my username , my password and email .
I don't know why , but i was able to log in in the forum , so that's how i am posting this .
Any help ? I am not being able to contact support from Zenimax .
( Sorry for english , i am brazillian ).
Hello
  • Ravalox
    Ravalox
    ✭✭✭✭
    If you no longer have access to the email address originally used to create your account, you should be able to have the email address changed with assistance from Customer Support. They will require some additional information from you to verify your identity, but this can be done.

    Do you still have access to your account page on account.elderscrollsonline.com (this would make things easier, as they will ask you for the security question you have setup)?

    You will need to open a Ticket via https://help.elderscrollsonline.com (no easy way around that).

    If you do not get a response, or find that you are unable to get a ticket open, then you can try sending a PM to Gina Bruno, or even reference her in a response on this thread.

    Ravalox Darkshire
    Developer of Wykkyd ESO AddOns and Ravalox' AddOns
    Co-Founder Brotherhood of Redemption ESO Branch
    Brotherhood of Redemption
    (A DC faction guild) http://eso.borguild.com *Always accepting worldwide applications for the PC NA server*

    A proud member of The Psijic Order - 0.016%
  • Deathstar987m
    I can't enter in my account on account.elderscrollsonline.com .
    Edited by Deathstar987m on November 27, 2015 12:20PM
    Hello
  • Deathstar987m
    No , actually , i can enter in my account on account.elderscrollsonline.com , but i cant confirm the code . How do i create a ticket ?
    Edited by Deathstar987m on November 27, 2015 12:21PM
    Hello
  • Deathstar987m
    Any help ?
    Hello
  • Ravalox
    Ravalox
    ✭✭✭✭
    Any help ?

    as indicated above ... go to http://help.elderscrollsonline.com and click on the "Request a password reset" link on the right side of your screen.
    Ravalox Darkshire
    Developer of Wykkyd ESO AddOns and Ravalox' AddOns
    Co-Founder Brotherhood of Redemption ESO Branch
    Brotherhood of Redemption
    (A DC faction guild) http://eso.borguild.com *Always accepting worldwide applications for the PC NA server*

    A proud member of The Psijic Order - 0.016%
  • Ravalox
    Ravalox
    ✭✭✭✭
    Even better, Click on the account suspended/compromised link (leads you here: https://help.elderscrollsonline.com/app/account_recovery).

    Then you can specify a new email address for them to reach back out to you. You will need to supply the info in the form, and give details as to what happened (such as that your email is no longer available). Specify a new email address for them to apply to the account.
    Edited by Ravalox on November 27, 2015 11:33PM
    Ravalox Darkshire
    Developer of Wykkyd ESO AddOns and Ravalox' AddOns
    Co-Founder Brotherhood of Redemption ESO Branch
    Brotherhood of Redemption
    (A DC faction guild) http://eso.borguild.com *Always accepting worldwide applications for the PC NA server*

    A proud member of The Psijic Order - 0.016%
  • Deathstar987m
    Thanks for the help , i already submitted the question .
    EDIT : Do you know how much time they take to answer my ticket ?
    Edited by Deathstar987m on November 27, 2015 11:40PM
    Hello
  • Deathstar987m
    Thanks you so much for the help , i managed to get my account back :)
    Hello
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