ESO plus member problems

biljnacanin

Hi. I had a problem with the Imperial City DLC. I am an ESO Plus member since the game relese on the PS4. Got all my Crowns at the right time and everything was fine. When the DLC came out i had the problem by not having accsess to the city (sewers). I was on the EU server to this time. The first 3 days i did not got any indivation when trying to enter the city (sewers). The 4th day i got a not that i do not have asccsess tho this content. I waited, and waited, and waited for a total of 2 weeks. Nothing has changed. I went to the store to see if i can buy it and of course i could but for the price of 2500 Crowns. I had not done it then, but after a few more times trying to enter the City, without sucsses, i bought it. The same roblem i got on the NA server. No accsess to the content, even with an active ESO Plus membership. When i tryed to buy it again, with another 2500 Crowns, it did not even showed me a warning message like one of my friends got it, to not having a need to pursavhe it because of athe ESO Plus membership. So i got no warning message on both the EU and NA servers, got a notification of not having accsess to the DLC content even with an ACTIVE ESO Plus membership since console release. I payed 5000 Crowns for this DLC so that i can play it on both of the servers. Do you know why i could not enter the DLC content for 2 weeks with an active ESO Plus membership, and fo you know why i did not got any warning message before buying the DLC while having accsess to it because i have ESO Plus...To be honest, im asking for my crowns back, because i had to spend them on something that i had accsess to it, i could spend it on something else, on something better. Something more usefull for that price...

ZOS_MollyH

Hi @biljnacanin !

As we are unable to assist with billing or specific account issues on the forums, we do advise you to please submit a ticket to our support team at https://help.elderscrollsonline.com or through a /help request in-game.