Game crashes on launch

Zicasius

Greetings forum, after a full system wipe I reinstalled ESO.
But after the steam installation was done I launched the game, the launcher updated as usual.
After it was done I was greeted by an error message *number* Update path not found. After verifying/repairing it downloaded the whole game all over again.
I deleted the game on steam, reinstalled it and it did the same thing.
Now the error message on the launcher is gone but when I launch the game it instantly crashes. Here's the log.


====================================================================
eso encountered a fatal error. (Error 11)
Description: Client Fatal Error
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.2.1.9.1222986
branch = live
client.executablebits = 32
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2015-10-17T11:33:13.583Z
client.timestamp = 2015-10-17T11:33:18.361Z -frme 0-
computer.name = KAJ-PC
computer.user = Kaj
cpu.arch = 0
cpu.count = 4
cpu.level = 6
cpu.type = 586
data.depotid = 4001
data.dir = C:/Steam/steamapps/common/Zenimax Online/The Elder Scrolls Onli
data.syncm = databuild
data.version = 0.win.0.live.1127846
exe.buildnum = 1222986
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 11
fe.descrip = Client Fatal Error
gfx.description = 15.200.1062.1004
gfx.deviceid = 26685.655692898.0
gfx.driver = AMD Radeon HD 7700 Series
gfx.vendorid = 4098
mem.physical = 8137
os.osbits = 64
os.platform = windows
os.version = 6.2.9200.
ptime = 0
reportfield.ver = 3
version.major = 2
version.patch = 1
version.subpatch = 9

Any help would be appreciated thanks.

ZOS_MollyH

Hi @Zicasius !

Fatal Error 11 usually means that the installation of ESO was corrupted somehoe.

Using the Repair option on the launcher could resolve this issue. You can repair the files for The Elder Scrolls Online: Tamriel Unlimited on your computer by following the steps below:

First, start The Elder Scrolls Online: Tamriel Unlimited launcher by right clicking on the icon on the desktop and selecting Run as Administrator.
Wait for the launcher to finish starting.
If multiple ESO clients are installed and available through the launcher, make sure to have the correct version highlighted by clicking on it once.
In the middle of the launcher there will be an entry for Game Options next to an icon of a small cog wheel.
Open the Game Options dropdown menu and click on the option for Repair.
Allow the launcher to examine all the files for the game. This may take some time.
If any files are found to have problems, the launcher will re-download those files.
This should allow you to play the game.

If you are still receiving the same error message after following these steps, please be sure to submit a ticket to Customer Support again for further assistance.

We hope this helps!