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• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
The issues on the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Invalid game time card code
krees28b14_ESO
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Ok, so people have been posting they are having problems with using game time cards as the codes on them are invalid. So I wanted to make a post of my issue telling you exactly what happened and how ZOS resolved the issue.
First I do like the game. I would like to see some changes and fixes come down the pipe but all in all, I get my enjoyment out of it. That being said I am not always a subscriber. I buy 1-2 game time cards and throw them on the shelf for those rainy days when I want to sub but don't have the money available. I purchased 2 cards from Gamestop back on July 25, 205. I threw the cards on the shelf, let my current sub lapse, used the crowns I had stored and purchased IC. Now I went to use one of the cards this past Saturday and it did not work, invalid. OK, lets try the other card... also invalid. Tried calling ZOS customer support... on hold for an hour. So, I sent an email and explained the issue.
Later that same day, much later to be honest, I received an e-mail telling me they needed pictures of the front and back of the game time cards and a proof of purchase. Proof of purchase would be the receipt or invoice I received when purchasing the cards. I no longer had the receipt as they were purchased 6 weeks ago or so. No problem, went back o Gamestop, had them search for the receipt and print it out. Have to say they were very helpful at Gamestop but without proof I was out my $60 bucks for the cards. Came home and snapped a bunch of pictures that I emailed to ZOS customer support. They replied saying they were escalating the issue.
Woke up this morning, it is Thursday now ,to an email with new codes in it to apply to my account. So, a big hearty thank you to the guy at Gamestop for helping me out and to ZOS customer support for solving the dilemma. So for those having this issue, hope you have your receipt, if not just back to the place of purchase and see if they can get it reprinted and simply e-mail ZOS customer support the pictures. Problem solved. Though I would like to not have the problem in the first place, but still solved.
Thanks again ZOS, but please work on not having this issue in the future.
First I do like the game. I would like to see some changes and fixes come down the pipe but all in all, I get my enjoyment out of it. That being said I am not always a subscriber. I buy 1-2 game time cards and throw them on the shelf for those rainy days when I want to sub but don't have the money available. I purchased 2 cards from Gamestop back on July 25, 205. I threw the cards on the shelf, let my current sub lapse, used the crowns I had stored and purchased IC. Now I went to use one of the cards this past Saturday and it did not work, invalid. OK, lets try the other card... also invalid. Tried calling ZOS customer support... on hold for an hour. So, I sent an email and explained the issue.
Later that same day, much later to be honest, I received an e-mail telling me they needed pictures of the front and back of the game time cards and a proof of purchase. Proof of purchase would be the receipt or invoice I received when purchasing the cards. I no longer had the receipt as they were purchased 6 weeks ago or so. No problem, went back o Gamestop, had them search for the receipt and print it out. Have to say they were very helpful at Gamestop but without proof I was out my $60 bucks for the cards. Came home and snapped a bunch of pictures that I emailed to ZOS customer support. They replied saying they were escalating the issue.
Woke up this morning, it is Thursday now ,to an email with new codes in it to apply to my account. So, a big hearty thank you to the guy at Gamestop for helping me out and to ZOS customer support for solving the dilemma. So for those having this issue, hope you have your receipt, if not just back to the place of purchase and see if they can get it reprinted and simply e-mail ZOS customer support the pictures. Problem solved. Though I would like to not have the problem in the first place, but still solved.
Thanks again ZOS, but please work on not having this issue in the future.
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Arezap✭The issue is not resolved. Game time cards form some vendors are not working and have not been since I tried in February this year. The issue is not isolated to certain customers but some retail vendors of these cards don't have issues is what I've been told. What I have not been told is what vendors are not having issues so I don't have to jump through Customer Service hoops like walking across town to pay to have a receipt and game time card scanned to a file on a disk, walk the 1.5+ mile back home to email CS directly from my account, having them ignore the file requested to resolve the issue and have them telling me I have to submit the info I already submitted, taking sometimes 36 hours just to get subscriber benefits when I could buy a game time card for another MMO from Walmart and go home, enter the code on my acct page and play with zero issue within an hour and not days.
When will we be getting a proper answer to when this will actually be resolved for all vendors and all current and potential consumers for this issue? Does it have to be brought up in mass media to be resolved properly? Does Wired or IGN need or other gaming publications have to bring it to everyone on the internet to be noticed in a grand fashion worldwide to be resolved?0