1 month and still no fix

takeomasaki89

I want my imperial and pre order. I'm sick of submitting tickets and getting spam emails from you with no helpful info and just saying you assume my issue has been fixed if I don't reply to you saying that you like to help but still doing [snip]. I am in Ireland and seems to be a problem in Ireland. I don't know anyone here that actually got the imperial or pre order. Fix the [snip] issue already or I want a [snip] refund. It's beyond a [snip] joke right now. Do something about it and stop being a bunch of incompetent [snip]

[Moderator Note: Edited per our rules on Bashing & Slanderous Comments]

Swannkyy

Making a thread like this won't make it happen any sooner.

takeomasaki89

Them being useless won't make it happen any sooner

takeomasaki89

Worst support team I have ever encountered

Corrupted_Soul

There is a phone number you can call.

takeomasaki89

I already spent 80 euro on the game. Not go a waste more money ringing them just to be left on hold for ages and then get told they are aware of the problem but not going to do anything about it. Then they will just say they will assume the problem is fixed if they don't hear from me within 96 hours.

[Moderator Note: Edited per our rules on Rude and Insulting comments]

SweetRoll

If you are going to rant on the forums, at least try to explain your position a little more clearly. Did you pre-order the digital or physical edition? Are you talking about console or PC? If console, did you also play PC at all? How does being in Ireland affect the problem? Are you able to play the basic version without the pre-order and imperial perks, or are you saying you cant play at all?

gatwinchester

Did you reply to their email? Because that's an important step.

takeomasaki89

I have already submitted my details several times. And email them the details too. God forbid they actually might have to go do some work or reply themselves and ask the question themselves

takeomasaki89

Still waiting on a reply herw

Mrchavoda

try the technical support section, there's a post full of folk from Ireland with the same issue being helped one by one.

eventide03b14a_ESO

I for one am thoroughly enjoying the slang this guy is using. It's quite entertaining.

Turelus

If you make a constructive post over at the support section of the forums listing the ticket number/s normally someone from ZOS will spot it and take action to bump it forwards or investigate what's been happening.

Just remember to be patient and polite with them, while you're frustrated (and understandably) these are still normal people doing a job.

takeomasaki89

I have made a few constructive posts without re easy. Even posted in posts they set up looking for help. Even managed to get through to someone once that asked me for my details and said they would get back to me soon with a fix but that was about 5 days ago. I now believe that was to get me to stop emailing them. I have sent about 30 emails about 10 posts in here and replied in their posts a few times. So it is very frustration but I tried being nice and waiting but I have ran out of patience at this stage.

[Moderator Note: Edited per our rules on Rude and Insulting comments]

Turelus

Well that sucks...

I will tag @ZOS_GinaBruno and @ZOS_JessicaFolsom for you as they're the community reps on the forums. Hopefully they can get something moving for you.

Pman85

Stop complaining and call them. All my experience with the support has been flawless. Since you posted in the general section of the forums, it just makes me think you really dont know either the process, or what exactly is going on.

Have you been charged? Probably have, but did you convey any of this info? If you dont want to wait anymore....pick. up. a. phone.

There is so much more you can do to help your cause, but wasting your time with this post is not one of them.

you do know this thread will be locked soon? Wrong section of the forums and just bashing the entire company because you have a problem.

If you play some serious video games, you should know that when it comes down to purchasing and delivering products the process to fix any and all hiccups is very time consuming. ( I have had similar problems such as this, but they always fixed it, but then again i talked to a person on the phone and it never took more than an hour...tops)

Mighty_oakk

Definitely the worst support service ive ever encountered in 20 years of mmos.

I dont mind server downtime, bugs, glitches even didnt mind when asherons call rolled the server back a week.

But the way the 'support' is handled for consoles definately ensures me not giving them anymore $$.

"edit"

Just to point out the pc support experience is the opposte of console my friends tell me. So alot replys here are moot.

takeomasaki89

Thank you for tags. It might get someone to Di something and I don't want to have to spend that much money calling them as they already can't seem to fix the problem and I doubt they have an iris helpline so it would cost me a lot more to ring them. And I definitely had some bad customer support 8 the past but this is by far the worst and I don't care if they close the thread. The moment they do something like that is the moment u go on my pic and spam the forums till I get a reply

Pman85

takeomasaki89 wrote: »

Thank you for tags. It might get someone to Di something and I don't want to have to spend that much money calling them as they already can't seem to fix the problem and I doubt they have an iris helpline so it would cost me a lot more to ring them. And I definitely had some bad customer support 8 the past but this is by far the worst and I don't care if they close the thread. The moment they do something like that is the moment u go on my pic and spam the forums till I get a reply

so calling them to fix your problem will cost you money and they is why you dont do it? what is this 1987? Who pays for making a call these days? lol

Junipus

If you spam it and rant against ZOS, especially using creative workarounds then it'll get locked and you'll be given a warning.

They're useless unless you're slandering them

takeomasaki89

Yea exactly.but I've already gave them enough money. I'm not throwing more away on them. They a big enough company that could request my number and call me and not have me wait on hold

Pman85

still this thread lives. Effort on your side is much needed here OP. If you think you are special enough in the sea of players with problems, then I kind of feel sorry for you.

PS. Have you called yet? paying for a phone call isnt an excuse to keep posting here flaming that your not getting help. You (to me IMO) sound like a bum who complains that he is homeless while 5 feet away is a "now hiring sign" but in your case the sign in a phone and being homeless is a factor of you putting more effort into this thread then trying to fix your problem.

This thread should be moved to the proper section of the forums (should of been posted there to begin with but we all make mistakes)

If you have gone 1 month and still havent called. THIS IS ALL ON YOU BRO.

Do you want me to call for you? I dont get charged for making a phone call lol

takeomasaki89

Go for it. You call and do all the being put on hold. Psn takeomasaki89. Ps4 eu

takeomasaki89

I just want to keep this thread open and at the top. They can only ignore for so long

sommazzatoreb14_ESO

takeomasaki89 wrote: »

I just want to keep this thread open and at the top. They can only ignore for so long

Don't listen to these guys man, they are just blindly loyal to this game and ZOS for no reason. I quit the game because I couldn't use siege on any of my characters for over 2 months and after 4 tickets and two forum posts they refused to do anything. These people just refuse to move on. Stop supporting this game.

sommazzatoreb14_ESO

I just get back on to read everyone' discontent with this game, though I feel like I'm stalking an ex-girlfriend on facebook haha

nebuloss124

uh your not going to call them? that would be the easiest way and would probably work.....why on earth wouldnt u call them lmao I guess your afraid of the phone or something?

takeomasaki89

It truly is the worst support ever. And these guys defending zos can even see now that zos won't reply In this thread. That got no clue on what to do. If they did there be replies in here from the customer service. Big fan of Bethesda games. But this is not a good experience. And why Bethesda decided to work with zos I don't know. They could have easily done it on their own. Zos are useless and we'll known for being [snip]

[Moderator Note: Edited per our rules on Bashing & Slanderous Comments]

Metal10957

takeomasaki89 wrote: »

[...]

"The Fighting Irish" is a true stereotype I can see that now

[Moderator Note: Edited quote to match moderated version]

takeomasaki89

Well we gotta keep fighting because zos will just screw us over

DenMoria

I'm guessing that the codes you got with the game don't work?

Sorry, I'm a little confused on what your issue is.