Does this fix work?
We are aware that some players may encounter a UI error while playing the game. They can resolve this by deleting the local Save Data on their console. Players should be aware that deleting the save data will only reset their Options settings, and that no character data will be affected.
To delete save data on PlayStation 4
From the PlayStation Dynamic Menu, navigate to Settings
Go to System Storage Management
In Application Saved Data, select The Elder Scrolls Online: Tamriel Unlimited
Press the [Options] button of the controller on the ESO Save Data
Select Delete
To delete save data on the Xbox One
From the Xbox Home Menu, navigate to My games & apps
Go to Games
Highlight The Elder Scrolls Online: Tamriel Unlimited tile and press the [Menu] button of the controller
Select Manage Game
Highlight and select Save Data for the desired user
Select Delete