Error 1005

ZOS_LenaicR

Cette discussion a été créée à partir de commentaires séparés de : <a href="/fr/discussion/168464/erreur-1005-acces-refuse/">erreur 1005-accès refusé</a>.

Danag

Hello, when I try to enter the game throws an error 1005. how to fix it? system Windows 8.1.

ZOS_LenaicR

Hi @Danag,

We have moved your thread in the English forums.

Regarding the error 1005: this error can occur if the launcher does not have the required permissions to access certain folders. We would advise you to run the Launcher as Administrator in order to resolve the issue:

• On your desktop, Right click the Launcher and choose "Run as Administrator."

Also, if you still have issues, please go in your Control Panel, System & Security and then click on the blue flag "Action Center".
Here, click on "Change Settings", lower the security to its minimum during the downloading.

Mouseattigan1

Hello!

I've been having this exact same issue with every update that occurs. The first time it popped up was when the Justice System was introduced. It reads: Error 1005 - OSError_AccessDenied "Access denied. A file could not be updated due to either insufficient permissions, or the file is in use by another process."

However... I've done the "Run as Administrator" (it's even checked inside the Launcher folder under Compatibility). I would tell the entire Zenimax folder to "Run as Administrator" if I could. I've also changed the settings...

So... I'm at a bit of a loss. (I've even done the whole port-forwarding thing and allowed ESO through my firewall.)

I also launch ESO through Steam even though I don't have the Steam Edition (I pre-ordered).

Is there anything else that can be done? It seems the only thing really left is to uninstall and re-install... and simply hope it fixes the issue.

~ Mouse'attigan

Edit reason: clarification.

Pyr0xyrecuprotite

Don't know the answer for this one, but if indeed a file is locked or has weird permissions somewhere, you could try the following ideas:
1. go into your antivirus software (usually requires you logon as administrator though), and set exclusions for the ESO folders C:\Program Files (x86)\Zenimax Online\ (may be different for Steam download) and C:\Users\<userid>\My Documents\Elder Scrolls Online\ and subfolders.
2. if you still get the error, presumably it is not the antivirus causing a file lock or quarantine. Instead, you could then try uninstall and deleting the entire game folders, then check if anything is still left behind (in the folders listed above), reboot and delete any leftover files, THEN reinstall. (Save your Usersettings.txt file first though, and your Addons folder too ideally). This is an unpleasant idea because it is a BIG download, so definitely a last resort, and I hope you find some other working solution first instead.

Luna2442

Mouseattigan1 wrote: »

Hello!

I've been having this exact same issue with every update that occurs. The first time it popped up was when the Justice System was introduced. It reads: Error 1005 - OSError_AccessDenied "Access denied. A file could not be updated due to either insufficient permissions, or the file is in use by another process."

However... I've done the "Run as Administrator" (it's even checked inside the Launcher folder under Compatibility). I would tell the entire Zenimax folder to "Run as Administrator" if I could. I've also changed the settings...

So... I'm at a bit of a loss. (I've even done the whole port-forwarding thing and allowed ESO through my firewall.)

I also launch ESO through Steam even though I don't have the Steam Edition (I pre-ordered).

Is there anything else that can be done? It seems the only thing really left is to uninstall and re-install... and simply hope it fixes the issue.

~ Mouse'attigan

Edit reason: clarification.

This is the same issue for me. I have to uninstall the game and reinstall it for it to work. I've also changed the owner of the folders even though the account I always use is admin. ZOS has no clue what to do for this issue and I don't either. It's actually caused me to stop playing the game. I have the steam version and I've always had the issue.

Luna2442

So, in response to this mess.

I managed to get it working by setting the owner of my drive Program Files (x86) owner to administrators.

Run Launcher as admin. Repair. Doesn't work? Restart computer, repeat. Why does it work? Not sure. Maybe the restart clears the cached download files? Either way, try it out. Hope it works.

rainfeatherpearl

Every. Bloody. Patch.

agrr70

Every damn patch since earlier this year, never ever before,seriously wtf is going on,doing a reinstall as a last resort,tech support etc need to [snip] sort this crap mess out.

[Edited to remove profanity masking]

onemoxygirl

Having the same issues... what to do??? Please help! I'm running as administrator and still not working I'm running repair and still getting this error?? I was able to fix it yesterday and now with this new overnight update I'm having the issue again!! Unreal!

onemoxygirl

Luna2442 wrote: »

So, in response to this mess.

I managed to get it working by setting the owner of my drive Program Files (x86) owner to administrators.

Run Launcher as admin. Repair. Doesn't work? Restart computer, repeat. Why does it work? Not sure. Maybe the restart clears the cached download files? Either way, try it out. Hope it works.

How do I change Program Files (x86) to run as administrator? I've looked in the properties and I don't see it and I've looked in the menu and don't see the option? Thanks

onemoxygirl

The first step worked for me... this was my response from Support:

Thank you for contacting The Elder Scrolls Online Team. Please follow the steps below to help rectify your problem:
1. On your launcher, please select the Game Options section (under the news header)
2. Please select Settings in the drop down menu and ensure that Auto Update is set to Never
3. Close and open your Launcher, click on Game Options again and click Update

Most ESO Launcher issues can be resolved by simply closing the launcher and restarting your computer. Try running the Launcher as an administrator by right-clicking the icon and selecting that option from the menu. Some users have reported disabling the computer's anti-virus, firewall, and web browser ad blockers has helped to work past the launcher getting stuck "looking for updates".

If your ESO Launcher continues to get stuck, you should ensure that Automatic configuration Script and Proxy Server are disabled in your Internet options. These settings can be found by following the steps below:
1. Open your Control Panel.
2. Select Internet Options.
3. Click Connections on the top panel.
4. Select LAN Settings.
5. Ensure that Automatic configuration Script and Proxy Server are disabled (unchecked).
6. Once the settings are applied, restart the ESO Launcher.

You can also try running your computer in selective startup mode:
1. Click Start and type "msconfig" in the search box.
2. Right-click on the msconfig.exe program and choose Run as administrator.
3. On the General tab at the top, click on Selectivestartup.
4. Uncheck Loadstartup items.
5. Click on the Services tab and check the Hide all Microsoft services box.
6. Click the Disable all button at the bottom
7. Click Apply, and then click OK.
8. Restart your computer.
When your computer boots up again, it will be in selective startup mode. Try the game again and see if you have different results. If everything works correctly, then one of the service or startup programs was causing the issue. To troubleshoot which program is the source of the difficulty, re-enable a few programs at a time and try running the game again.

If the above steps didn't work, please try the following:
1. Navigate to the folder where the ESO Launcher is installed.
2. Locate the folder titled ProgramData and delete it.
3. In the folder where "ProgramData" was located, find the files "host.developer.Xlog" ("X" will be a number) and delete all of them execpt the one without a number (it should just be "host.developer.log").
4. Restart the ESO Launcher and see if the issue persists.

If you continue to experience issues with the ESO Launcher, you should uninstall and reinstall it completely.

A video which details how to repair your ESO game files can be found here.

In addition, you can repair the files for The Elder Scrolls Online on your computer by following the steps below.

Repair the ESO Launcher

1.Open The Elder Scrolls Online Launcher by right-clicking on the icon on the desktop and selecting Run as Administrator.
2.Wait for the launcher to open completely.
3.If multiple ESO clients are installed and available through the launcher, make sure you have the correct version highlighted by clicking on it once.
4.Open the Game Options dropdown menu and click on the option for Repair.
5.Allow the launcher to examine all the files for the game. This may take some time.
6.If any files are found to have problems, the launcher will re-download those files.

Delete the ESO Launcher Folder (not the whole game)

•PC: Go to the Launcher folder and delete it.
◦You can find this by default at C:\Program Files (x86)\Zenimax Online\Launcher.

•Mac: Open Finder, go to Applications, and then look for and delete the Zenimax Online folder.
◦The Launcher folder will be under the main ZOS folder.

Download new ESO Launcher

Once you have deleted the folder, download the ESO Launcher from your account management page here to reinstall it. You can do this by logging in to your account on our website and clicking the Download Game button on the page for your appropriate platform.


Thank you for your continued interest and support!

ZOS_Bill

As this thread has been necro'd from 2015, and there are already other topics about Error 1005 ongoing, the thread is being closed. For Error 1005, please make sure you've gone through the troubleshooting outlined in this discussion. If you still get the error after doing so, you can contact support for additional assistance.