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Account problems

GH0ST325
GH0ST325
Soul Shriven
I pre-ordered the game and played on early access. Once it was actually released I stopped playing it do to not being able to keep up with the subscription fees. Last night I saw that their were no more subscription fees required to play so I downloaded the game. When I try to log into the game now it says my account information is invalid but when I put that information into their websites it works and shows I own the game. I am on PC.
  • ZOS_GaryA
    ZOS_GaryA
    ✭✭✭✭✭
    Hey there @GH0ST325,

    We conferred with our support team and it appears that you do not have a game key registered to your account, though the Early Access key was applied. You will need to apply a valid game key to access ESOTU. Thanks for your patience and understanding!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • GH0ST325
    GH0ST325
    Soul Shriven
    I Pre-ordered the game where would my game key be at because I do not have it in my email? But I do have the Pre-order receipt in my email that I could show you!
  • ZOS_GaryA
    ZOS_GaryA
    ✭✭✭✭✭
    Hey there @GH0ST325,

    Did you pre-order the game from our website, or from another retailer?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | ESO Knowledge Base
    Staff Post
  • GH0ST325
    GH0ST325
    Soul Shriven
    From your website.
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