Missing Items

Vulsahdaal

I dont know if this is a PC issue or an Xbox issue so I put it here.
I purchased the transfer from PC to Xbox. My characters and all seemed to transfer fine, until I went to craft something with one of my PC characters on the Xbox and realized I didnt have the material?? On further check, 11 item types never transferred over from PC.
These items were definitely in the bank at time of transfer (none were held in a character inventory), and I went back to my PC account (which I have not logged into since before the transfer) to double check this and they still sit in there on my PC account.
So IOW they appeared to have disappeared somewhere between PC world and Xbox land (fell off the back of the truck perhaps? ) but anyway, how can I recover these items?

Also, if it helps the items are : Blessed Thistle (53), Citrine (44), Jade (17), Ruby (33), Jute (106), Fire Opal (24), Deteri (12), Oko (23), Pora (1), Rekude (2) and Kagouti Kick Matze Recipe (1) and my account name is the same as my forum name here. Thank you.

ZOS_GaryA

Hey there @Vulsahdaal,

Just to double-check, the console transfer "snapshot" was taken on June 1st at 10AM EDT, so any progress/stored items after this point would not be transferred to your Xbox One account. This seems like a fair bit of stuff, but were these items in your bank prior to the "snapshot" date/time?

Thanks for your patience!

Vulsahdaal

Hi @ZOS_GaryA , thanks for the quick reply, and yes Im sure these were in the bank prior to the snapshot time.

Topazseeker

You are not only one. I had lot of stuffs missing from characters and bank after account transfer from PC to PS4. They are responsible for checking logs between time took place from PC server transfer to PS4 or XboxOne server. All servers have logs to keep tracks, so no excuse for that.

barrrt

Same here...

forums.elderscrollsonline.com/en/discussion/178383/missing-items-after-console-transfer-to-xbox-one

Vulsahdaal

Thanks for posting, because until now I thought I was alone in this... Im not even sure if anything is missing from my characters, if so cant be too important as I havent noticed of yet, but I had not touched my PC bank since before the snap shot so it was very easy to go there make a list and see what exactly is missing.
And @barrrt its very interesting that we are both missing the same trait stones. According to your list, Citrine, Jade, Ruby and Fire Opal did not transfer over and these are the same ones I am missing as well
Anyway, has anyone had any luck in getting an answer on this and how we can get these items back?

barrrt

I went back to check on some of the non-stone items @Vulsahdaal has mentioned. The only two I could be sure I had at the time of the transfer were Oko and Blessed Thistle. The rune was in the bank, but the flower in my alchemist's inventory. But... I still have both in about expected amounts. So this may be more complicated than "specific items did not transfer" or even "specific items in the bank did not transfer" (since I have my Oko runes).

TraMiCo

I also had the same issue with some of my items not being transferred. After talking to multiple customer support members, one helpful team member restored a few of my items (even though they said that they couldn't see anything wrong with my account). This was acceptable, until a few days ago when a few of my characters had some of their armor and weapons disappear. I've been talking with customer support for days now and all they keep telling me is that they don't see anything wrong on their end (which is what they told me about my missing items from the PC to Xbox One transfer). I've supported this game since launch on the PC. I'm a very patient person, but I'm starting to get a little frustrated because I'm spending more of my time talking to customer support than playing this game. I don't need my armor and weapons back (I've made that clear to the support team). All I want to know is that someone is looking into this issue before it becomes widespread. Instead, I feel like the overall response from customer support has basically been, "Move along. There is nothing to see here." This is very disappointing. I just don't understand why they're saying that they don't see anything in the log. My items have clearly gone missing multiple times now. If they can't figure out why that is, then why even have a customer support team?

Metabolic

I've had several stacks of items go missing too ever since I transfered to xbox. Thing is I'm STILL losing them. Just logged in today to see my entire stack of 70+ palladium gone. I've lost rubies, bloodstones, deni and dekeipa runestones, and on top of it I also noticed a large portion of my dungeons achievements didn't transfer over. I grinder every boss in every group delve on pc and now I only have credit for the ebonheart pact delves.

Glierhuin

Metabolic wrote: »

I've had several stacks of items go missing too ever since I transfered to xbox. Thing is I'm STILL losing them. Just logged in today to see my entire stack of 70+ palladium gone. I've lost rubies, bloodstones, deni and dekeipa runestones, and on top of it I also noticed a large portion of my dungeons achievements didn't transfer over. I grinder every boss in every group delve on pc and now I only have credit for the ebonheart pact delves.

Achievements are not supposed to carry over:

https://help.elderscrollsonline.com/app/answers/detail/a_id/29753/

Metabolic

Glierhuin wrote: »

Metabolic wrote: »

I've had several stacks of items go missing too ever since I transfered to xbox. Thing is I'm STILL losing them. Just logged in today to see my entire stack of 70+ palladium gone. I've lost rubies, bloodstones, deni and dekeipa runestones, and on top of it I also noticed a large portion of my dungeons achievements didn't transfer over. I grinder every boss in every group delve on pc and now I only have credit for the ebonheart pact delves.

Achievements are not supposed to carry over:

https://help.elderscrollsonline.com/app/answers/detail/a_id/29753/

That refers to xbox achievements. I'm talking about in game achievements. Plenty of my in game achievements carried over. It was just this small section that didnt.

Bruco

I am also having this problem. Several reagents are missing from my inventory, and I have lost items since last Sunday, so I know it wasn't just the transfer from PC that caused the issue.

I'm currently working on it with support, but no joy so far.

Bruco

Update: ESO replaced all the materials I had lost. Prompt response, too. Kudos to the support team.