Imperial edition dlc

jebuspowers

So when I bought the physical copy of the imperial edition for ps4 they're were no codes or vouchers. There's nothing in my mailbox, and there is nothing in my email. What's going on?

MissBizz

https://help.elderscrollsonline.com/app/answers/detail/a_id/4735/kw/redeem imperial

How do I redeem the digital items from the Explorer’s Pack or Imperial Edition?

Updated 06/10/2015 05:20 AM Published 01/23/2014 04:42 PM

For PC/Mac customers:

Players who purchase the Imperial Edition of The Elder Scrolls Online: Tamriel Unlimited from the The Elder Scrolls Online PC/Mac Store automatically have the Imperial Edition perks applied to their accounts. Players who pre-ordered a digital copy of the game and were entitled to the Explorer's Pack bonuses received them via their in-game mail once they registered their accounts and created a character.

Players who purchase a physical Imperial Edition of ESOTU receive a code in the box that grants them access to the bonuses for that edition. Players can register these codes using the ESOTU account system at: https://account.elderscrollsonline.com/. Players who pre-ordered a physical copy of the game and were entitled to the Explorer's Pack bonuses received codes for the Explorer's Pack from their retailers.

Players who purchase a Standard Edition of ESOTU and would like to upgrade to the Imperial Edition can do so by logging in to the game, visiting the in-game Crown Store, and purchasing the Digital Imperial Edition Upgrade. The Imperial Edition perks will then be applied to the player's game account.

If players encouter any difficulties redeeming their digital items, they should contact Customer Support at https://help.elderscrollsonline.com/app/ask.

For PlayStation 4/Xbox One customers:

PlayStation 4 and Xbox One players who purchase the Imperial Edition of The Elder Scrolls Online: Tamriel Unlimited from the PlayStation Store or Xbox Games Store automatically have the Imperial Edition perks applied to their PlayStation Network or Xbox Live Gold accounts. Players who pre-ordered a digital copy of the game and were entitled to the Explorer's Pack automatically received its perks once they registered their accounts and created a character.

Console players who purchase a physical Imperial Edition of ESOTU receive a code in the box that grants them access to the bonuses for that edition. Players can register these codes on their accounts. Players who pre-ordered a physical copy of the game and were entitled to the Explorer's Pack bonuses received codes for the Explorer's Pack from their retailers.

Console players who purchase a Standard Edition of ESOTU and would like to upgrade to the Imperial Edition can do so by logging in to the game, visiting the in-game Crown Store, and purchasing the Digital Imperial Edition Upgrade. The Imperial Edition perks will then be applied to the player's game account.

For additional help with redeeming digital items, console players should contact Customer Support for their console:
•PlayStation Support: https://support.us.playstation.com/
•Xbox One Support: http://support.xbox.com

It mentions Playstation support, but you may want to triple check the box again, and throw in a help request. I'm not sure who exactly you would contact for the physical edition, they may redirect you to the retailer?

jebuspowers

I read that and did those things. Customer service at best buy said they are packed in the by the factory so that means someone opened the box. The box did appear tampered with

MissBizz

jebuspowers wrote: »

I read that and did those things. Customer service at best buy said they are packed in the by the factory so that means someone opened the box. The box did appear tampered with

Ouch, did you try fighting with them on getting it exchanged? I imagine that's probably the route you'll be directed to by ay other form of support (console or ZOS)