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jessicaslack12

Guys! I got mine fixed! After being on the phone for 6+ hours on hold I finally got someone who helped me and stayed online until it was resolved!

mdhroddie78

thats great but i can't spend 6 hours on a phone waiting, the support on here is awful

ZOS_TristanK

Hey, folks. Sorry about any confusion. There is an article with instructions about how to unlink your accounts here: https://help.elderscrollsonline.com/app/answers/detail/a_id/28697. Please give those instructions a whirl first.

If you are having trouble with your account from beta or otherwise are having difficulty unlinking your account, reaching out to our Support Team is the correct course of action. For those of you who have already done so and received a reply, please respond to that email to reopen your ticket so that our team can look into it further.

We understand account issues are frustrating and we appreciate you patience.

mdhroddie78

i have reached out... 4 days ago

Tiashi_ci88

I sent in 2 tickets and got nothing back to help me. I just sent in another with the last 2 tickets.

NWO_Krieg

@xSandles- just the 2nd ticket is closed/duplicate. The first and the third are still open. The first for 70 hours with no response.

mdhroddie78

guys head hear and post aswell, they have this issue up in the ps4 section of th first post post but not the xbox one. day 4 without any help here, trying to call them but been on hold for 2hours.


http://forums.elderscrollsonline.com/en/discussion/173858/esotu-console-launch-known-issues/p1

NWO_Krieg

I heard from people that the 1st Level Support on the phone can unlink accounts. Seems that they are not the same people which are working on tickets, cause they can just close (duplicate) tickets.
150608-003352 is open since Tuesday 2am. With no f****** response. The guys who close my other tickets (with duplicate) could unlink my account 100 times and solve the main ticket.
Can please somebody link the support phone numbers for me. I'm sick of this support.
BTW: I'm also working in IT-Support, I would get fired if I didn't response to a ticket for 3,5 business days
Your support can try to solve this verification problem after they unlink the accounts.
Before somebody say "They have other issues to solve" : Yes but there are different support teams: If servers ared down, someone from serverteam solve this, and so on. There is a own team just for accounts and the are doing nothing (I think they are waiting till the verification email problem is solved, this is maybe not there business)
Please link me the phone numbers.

Tiashi_ci88

844-936-4629 - Zenimax support. You'll be waiting a while. I called yesterday and the wait time was just over 2 hours. However my issue is still not fixed, they were stumped as well.

NWO_Krieg

oh, I thought the phone support would be more competent

Tiashi_ci88

Whatever the real issue is, they are actively looking into it and ACTUALLY replying to my emails now. You should give them a call so that they take note of your issue. Trying to email support without the phone call does NOTHING. Call them.

xSandles-

@NWO_Krieg I finally got a response from them saying my account is unlinked is available to be linked again.. Fortunetly they said my email was a missed spelled "typo" but yet my account is linked but at least I can create a new account completely.

NWO_Krieg

@xSandles- and does it really works now?

xSandles-

@NWO_Krieg yeah it's all working now, just had to make a new email up and it was sorted :-), email them again, they should reply. Replied to mine straight away

NWO_Krieg

sent a mail a few min ago, lets see...

NWO_Krieg

@xSandles- to ESO_Help@helpmail.elderscrollsonline.com right?

xSandles-

@NWO_Krieg yeah that's the one I emailed

NWO_Krieg

they put my mail in one of the closed tickets, that all

NWO_Krieg

My last try, I sent them a mail again. If nothing happens in the next hour I'll call MS to get my money back and thats it. Thanks Zenimax/Bethesda for taking my money and give a s***

Tiashi_ci88

Finally it's fixed. Just my kind of luck too. I took off 3 days from work to play and on the last half of the last day it's fixed.

xSandles-

@NWO_Krieg I hope they get back to you, or if they have already, shame people are forking out hundred £/$ for a game they can't even play!!, makes me think weather I should have just given my friend the beta code instead lol.

NWO_Krieg

@xSandles- I didn't get an answer, they re-opened the closed tickets after the last mail and thats all
But it is cool to hear that they finally fixed it for a few people.

NWO_Krieg

So: 6 Tickets, 1st has been created 2h after release, just 2 automatic created mail replies.
I'll call MS now to get my money back and than I'll delete the forum and the ESO account I created.
Thx to Zenimax/Bethesda support for don't solve a simple account unlink.

NWO_Krieg

...MS support isn't reachable today, have to wait till tomorrow *facepalm*