I have emailed ESO support several times, but there isn't a topic that supports this issue.
My husband and I share an Xbox One. He preordered the game a few weeks ago, we have all the required DLC downloaded. When we finally logged on last night, none of the Explorer's pack nor the Imperial DLC was available for me. However he has complete access to them. I tried my son's account (thinking maybe a fresh account would work), same issue.
And, before it's mentioned (Xbox support already asked this, then proceeded to act like I was an idiot) his account is set to be the home console and we both have active gold accounts.
Does anyone know if you can share these things? Is it just a bug, or am I expected to buy another digital copy to access these items (which, won't happen)?
Thanks in advance, and if I sound a bit upset, I apologize (but I am).