Maintenance for the week of March 3:
• PC/Mac: No maintenance – March 3
• NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
• EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
• ESO Store and Account System for maintenance – March 6, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• PC/Mac: No maintenance – March 3
• NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
• EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
• ESO Store and Account System for maintenance – March 6, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
Customer support
yalp7thb14_ESO
Soul Shriven
I have sent 3 requests for customer support since Thursday, why have I not gotten a response?
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Seravi✭✭✭✭✭They are super busy these days. It has been taking an average of around 3-5 days to get a response to my tickets. Just make sure you don't duplicate tickets for the same issue. That will really slow it down.0 -
ZOS_MichelleA✭✭✭✭✭Hello, @yalp7thb14_ESO! After looking at your account, you have sent in one customer support request this afternoon, which already has received a response from our team. Please let us know if you have any other concerns/questions!0
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ZioGio✭✭✭It also depends on the type of request. If you send in a bug report in-game, it says on the confirmation that you may not get a reply unless they need more information from you.PC NA0