Return Crown Store Purchases for a Refund

Earthwardzilvox_ESO

I doubt I'm the only one who looked at a pet or mount in the crown store, thought "awesome," and then realized it looks totally out of place in the game. It'd be nice to return crown store purchases for a refund, so we can put the points toward something else.

magic_is_might

You can preview it before you buy it. Not sure why you think that kind of thing can be refunded just because you changed your mind.

Danikat

I suppose you could contact Support, but I'm not sure what they'd say.

Earthwardzilvox_ESO

magic_is_might wrote: »

You can preview it before you buy it. Not sure why you think that kind of thing can be refunded just because you changed your mind.

That's the entire point of a refund, and why would "this kind of thing," be any more difficult to refund than anything else?

magic_is_might

Earthwardzilvox_ESO wrote: »

magic_is_might wrote: »

You can preview it before you buy it. Not sure why you think that kind of thing can be refunded just because you changed your mind.

That's the entire point of a refund, and why would "this kind of thing," be any more difficult to refund than anything else?

Because then players would just refund their other purchases whenever they wanted and put it toward other stuff. Which means you're not spending more money to unlock other items. Also, Ive never played another MMO that let's you do that.

And because they let you preview it before buying to prevent this.

Talrenos

If you paid for your crown points with a CC, you can force a refund by contacting your CC company, they will reverse charge ZOS.

UrQuan

Earthwardzilvox_ESO wrote: »

magic_is_might wrote: »

You can preview it before you buy it. Not sure why you think that kind of thing can be refunded just because you changed your mind.

That's the entire point of a refund, and why would "this kind of thing," be any more difficult to refund than anything else?

There's no difficulty involved, it's a question of whether you're entitled to a refund just because you have buyer's remorse. Obviously if what you bought isn't as advertised, or if it doesn't work properly you're entitled to a refund, but if it's perfectly fine and exactly as advertised, and you even had an opportunity to try it out before you bought it (the preview) are you entitled to a refund because you changed your mind? The answer to that (except in certain specific cases where the law imposes a cooling off period where the consumer is allowed to change their mind) is that you're only entitled to return it for a refund if the company you bought it from decides they want to be nice to you about it.

In the case of electronic purchases like this, I would be incredibly surprised if ZOS decided on a policy that allowed people to get refunds whenever they wanted, as it would be very bad for their revenue. Having said that, there's no harm in contacting Customer Support about it. If ZOS is smart they'll give their CS reps some discretion around this type of thing, so there's a good chance you'll be able to get a refund from them so that they can keep you happy as a customer (although if they are really smart about it they will also track who requests refunds, and stop using their discretion to give you a refund if it looks like you're doing it a lot - sometimes you have to put your foot down and tell the customer "no").

pugyourself

UrQuan wrote: »

Earthwardzilvox_ESO wrote: »

magic_is_might wrote: »

You can preview it before you buy it. Not sure why you think that kind of thing can be refunded just because you changed your mind.

That's the entire point of a refund, and why would "this kind of thing," be any more difficult to refund than anything else?

There's no difficulty involved, it's a question of whether you're entitled to a refund just because you have buyer's remorse. Obviously if what you bought isn't as advertised, or if it doesn't work properly you're entitled to a refund, but if it's perfectly fine and exactly as advertised, and you even had an opportunity to try it out before you bought it (the preview) are you entitled to a refund because you changed your mind? The answer to that (except in certain specific cases where the law imposes a cooling off period where the consumer is allowed to change their mind) is that you're only entitled to return it for a refund if the company you bought it from decides they want to be nice to you about it.

In the case of electronic purchases like this, I would be incredibly surprised if ZOS decided on a policy that allowed people to get refunds whenever they wanted, as it would be very bad for their revenue. Having said that, there's no harm in contacting Customer Support about it. If ZOS is smart they'll give their CS reps some discretion around this type of thing, so there's a good chance you'll be able to get a refund from them so that they can keep you happy as a customer (although if they are really smart about it they will also track who requests refunds, and stop using their discretion to give you a refund if it looks like you're doing it a lot - sometimes you have to put your foot down and tell the customer "no").

On this point I have to side with ZOS (as much as it pains me due to recent events). Digital purchases should not be refundable.

timidobserver

If they allowed returns it would become a renting service. "Welp I am tired of my tiger, I think I'd like to trade it in for a costume. "

UrQuan

Talrenos wrote: »

If you paid for your crown points with a CC, you can force a refund by contacting your CC company, they will reverse charge ZOS.

Of course, unless the initial purchase of the crown points was not actually authorized by you, doing as you suggest would be fraud. Depending on the amount of the purchase you have your credit card company reverse like this, at a minimum I would expect ZOS to put restrictions on your account, and most likely suspend it. If it's a large amount, they could pursue you through legal channels (although naturally it would have to be a lot for it to be worth it for them to do this).

UrQuan

pugyourself wrote: »

UrQuan wrote: »

Earthwardzilvox_ESO wrote: »

magic_is_might wrote: »

You can preview it before you buy it. Not sure why you think that kind of thing can be refunded just because you changed your mind.

That's the entire point of a refund, and why would "this kind of thing," be any more difficult to refund than anything else?

There's no difficulty involved, it's a question of whether you're entitled to a refund just because you have buyer's remorse. Obviously if what you bought isn't as advertised, or if it doesn't work properly you're entitled to a refund, but if it's perfectly fine and exactly as advertised, and you even had an opportunity to try it out before you bought it (the preview) are you entitled to a refund because you changed your mind? The answer to that (except in certain specific cases where the law imposes a cooling off period where the consumer is allowed to change their mind) is that you're only entitled to return it for a refund if the company you bought it from decides they want to be nice to you about it.

In the case of electronic purchases like this, I would be incredibly surprised if ZOS decided on a policy that allowed people to get refunds whenever they wanted, as it would be very bad for their revenue. Having said that, there's no harm in contacting Customer Support about it. If ZOS is smart they'll give their CS reps some discretion around this type of thing, so there's a good chance you'll be able to get a refund from them so that they can keep you happy as a customer (although if they are really smart about it they will also track who requests refunds, and stop using their discretion to give you a refund if it looks like you're doing it a lot - sometimes you have to put your foot down and tell the customer "no").

On this point I have to side with ZOS (as much as it pains me due to recent events). Digital purchases should not be refundable.

Not by policy, no, but CS reps should have the discretion to do so if they feel it is warranted.

pugyourself

Earthwardzilvox_ESO wrote: »

magic_is_might wrote: »

You can preview it before you buy it. Not sure why you think that kind of thing can be refunded just because you changed your mind.

That's the entire point of a refund, and why would "this kind of thing," be any more difficult to refund than anything else?

Generally, digital purchases aren't refundable. Also, I haven't read the terms but I wouldn't be surprised if we are purchasing "licenses to use" the items in the Crown Store, which makes getting a refund nearly impossible. Even if you charged it back, you'd probably lose the chargeback case, especially if you used a debit card. More trouble than it's worth.

Betahkiin

There is in store the possibility of previewing.

Also, if you are unsure do not need to run out and buy, just wait a few days and look for them in the game, there is always someone who already acquired and if you're friendly and polite, they can show you.

For this, social gaming is a very important tool. There is no reason for a refund.

Many would abuse this system to draw objects, use them and then return them by others accessing various contents for the price of one.

My advice is to evaluate your purchasing decisions, do not be compulsive, wait and requested someone who will show you what you're looking for and after all this, if you are determined, go to the crown store and buy.

Danikat

The only times I've heard of digital items being refunded it was because the item was changed after they bought it or because the company agreed the description was unclear in some way. Not just because you changed your mind after buying it.

Artemiisia

yeah im getting tired of all my used crowns also, want to return them when next DLC comes......

its like food, once you take a bite, well game over

pugyourself

UrQuan wrote: »

pugyourself wrote: »

UrQuan wrote: »

Earthwardzilvox_ESO wrote: »

magic_is_might wrote: »

You can preview it before you buy it. Not sure why you think that kind of thing can be refunded just because you changed your mind.

That's the entire point of a refund, and why would "this kind of thing," be any more difficult to refund than anything else?

There's no difficulty involved, it's a question of whether you're entitled to a refund just because you have buyer's remorse. Obviously if what you bought isn't as advertised, or if it doesn't work properly you're entitled to a refund, but if it's perfectly fine and exactly as advertised, and you even had an opportunity to try it out before you bought it (the preview) are you entitled to a refund because you changed your mind? The answer to that (except in certain specific cases where the law imposes a cooling off period where the consumer is allowed to change their mind) is that you're only entitled to return it for a refund if the company you bought it from decides they want to be nice to you about it.

In the case of electronic purchases like this, I would be incredibly surprised if ZOS decided on a policy that allowed people to get refunds whenever they wanted, as it would be very bad for their revenue. Having said that, there's no harm in contacting Customer Support about it. If ZOS is smart they'll give their CS reps some discretion around this type of thing, so there's a good chance you'll be able to get a refund from them so that they can keep you happy as a customer (although if they are really smart about it they will also track who requests refunds, and stop using their discretion to give you a refund if it looks like you're doing it a lot - sometimes you have to put your foot down and tell the customer "no").

On this point I have to side with ZOS (as much as it pains me due to recent events). Digital purchases should not be refundable.

Not by policy, no, but CS reps should have the discretion to do so if they feel it is warranted.

I guess. I mean it's cheaper to refund a digital good than have a disgruntled customer. But it's not something I'd want the general public thinking is OK.

UrQuan

pugyourself wrote: »

UrQuan wrote: »

pugyourself wrote: »

UrQuan wrote: »

Earthwardzilvox_ESO wrote: »

magic_is_might wrote: »

You can preview it before you buy it. Not sure why you think that kind of thing can be refunded just because you changed your mind.

That's the entire point of a refund, and why would "this kind of thing," be any more difficult to refund than anything else?

There's no difficulty involved, it's a question of whether you're entitled to a refund just because you have buyer's remorse. Obviously if what you bought isn't as advertised, or if it doesn't work properly you're entitled to a refund, but if it's perfectly fine and exactly as advertised, and you even had an opportunity to try it out before you bought it (the preview) are you entitled to a refund because you changed your mind? The answer to that (except in certain specific cases where the law imposes a cooling off period where the consumer is allowed to change their mind) is that you're only entitled to return it for a refund if the company you bought it from decides they want to be nice to you about it.

In the case of electronic purchases like this, I would be incredibly surprised if ZOS decided on a policy that allowed people to get refunds whenever they wanted, as it would be very bad for their revenue. Having said that, there's no harm in contacting Customer Support about it. If ZOS is smart they'll give their CS reps some discretion around this type of thing, so there's a good chance you'll be able to get a refund from them so that they can keep you happy as a customer (although if they are really smart about it they will also track who requests refunds, and stop using their discretion to give you a refund if it looks like you're doing it a lot - sometimes you have to put your foot down and tell the customer "no").

On this point I have to side with ZOS (as much as it pains me due to recent events). Digital purchases should not be refundable.

Not by policy, no, but CS reps should have the discretion to do so if they feel it is warranted.

I guess. I mean it's cheaper to refund a digital good than have a disgruntled customer. But it's not something I'd want the general public thinking is OK.

Exactly. Empower your CS reps to do what is needed to keep the customers happy, but give them guidelines (not strict rules, but guidelines) intended to keep customers from thinking they can take advantage.

Gidorick

Talrenos wrote: »

If you paid for your crown points with a CC, you can force a refund by contacting your CC company, they will reverse charge ZOS.

If you do this you will likely be banned from the game.

NewBlacksmurf

Earthwardzilvox_ESO wrote: »

I doubt I'm the only one who looked at a pet or mount in the crown store, thought "awesome," and then realized it looks totally out of place in the game. It'd be nice to return crown store purchases for a refund, so we can put the points toward something else.

Every cosmetic item gives a realtime preview and cannot be accidentally purchased by clicking too many times with your mouse....so the question becomes this

Why was it OK to buy and why do you want a refund?
Buyers remorse is not a qualification for a refund

Nyghthowler

ZoS' revenue depends on impulse spending in the crown store. That being said, if you bought it don't cry for a refund. You can preview the items on your character. If you have any doubt, don't click purchase. Be responsible for your actions.

Sylveria_Relden

Actually I'd agree that since you can preview items, you're "informed" of your choice beforehand HOWEVER - I had no way of knowing before I bought a costume that I couldn't apply dyes to it, for example- I think there are some extenuating circumstances that should be considered.

Had I known I couldn't apply custom dye colors I wouldn't have bought it- because I consider the color scheme to be damn near ugly.

NewBlacksmurf

Sylveria_Relden wrote: »

Actually I'd agree that since you can preview items, you're "informed" of your choice beforehand HOWEVER - I had no way of knowing before I bought a costume that I couldn't apply dyes to it, for example- I think there are some extenuating circumstances that should be considered.

Had I known I couldn't apply custom dye colors I wouldn't have bought it- because I consider the color scheme to be damn near ugly.

? Do you have a costume that is dyeable?

Sylveria_Relden

NewBlacksmurf wrote: »

Sylveria_Relden wrote: »

Actually I'd agree that since you can preview items, you're "informed" of your choice beforehand HOWEVER - I had no way of knowing before I bought a costume that I couldn't apply dyes to it, for example- I think there are some extenuating circumstances that should be considered.

Had I known I couldn't apply custom dye colors I wouldn't have bought it- because I consider the color scheme to be damn near ugly.

? Do you have a costume that is dyeable?

Not sure I understand your question- but I think my post was pretty explanatory.

We're talking about purchases in the Crown Store- not "disguises" you pick up in the world, if that's what you're referring to here.

NewBlacksmurf

Sylveria_Relden wrote: »

NewBlacksmurf wrote: »

Sylveria_Relden wrote: »

Actually I'd agree that since you can preview items, you're "informed" of your choice beforehand HOWEVER - I had no way of knowing before I bought a costume that I couldn't apply dyes to it, for example- I think there are some extenuating circumstances that should be considered.

Had I known I couldn't apply custom dye colors I wouldn't have bought it- because I consider the color scheme to be damn near ugly.

? Do you have a costume that is dyeable?

Not sure I understand your question- but I think my post was pretty explanatory.

We're talking about purchases in the Crown Store- not "disguises" you pick up in the world, if that's what you're referring to here.

It's a direct question where in your decision to buy a crown purchase, was later a regret due to the inability to "dye" the item.
My question was based on the inability to dye custume of any type so considering this...there should be no regret as the likelihood of the item being dyeable is 100% unlikely unless listed in a tool-tip

Sylveria_Relden

NewBlacksmurf wrote: »

Sylveria_Relden wrote: »

NewBlacksmurf wrote: »

Sylveria_Relden wrote: »

Actually I'd agree that since you can preview items, you're "informed" of your choice beforehand HOWEVER - I had no way of knowing before I bought a costume that I couldn't apply dyes to it, for example- I think there are some extenuating circumstances that should be considered.

Had I known I couldn't apply custom dye colors I wouldn't have bought it- because I consider the color scheme to be damn near ugly.

? Do you have a costume that is dyeable?

Not sure I understand your question- but I think my post was pretty explanatory.

We're talking about purchases in the Crown Store- not "disguises" you pick up in the world, if that's what you're referring to here.

It's a direct question where in your decision to buy a crown purchase, was later a regret due to the inability to "dye" the item.
My question was based on the inability to dye custume of any type so considering this...there should be no regret as the likelihood of the item being dyeable is 100% unlikely unless listed in a tool-tip

Is being able to dye armor listed in a tooltip?

NewBlacksmurf

Sylveria_Relden wrote: »

NewBlacksmurf wrote: »

Sylveria_Relden wrote: »

NewBlacksmurf wrote: »

Sylveria_Relden wrote: »

Actually I'd agree that since you can preview items, you're "informed" of your choice beforehand HOWEVER - I had no way of knowing before I bought a costume that I couldn't apply dyes to it, for example- I think there are some extenuating circumstances that should be considered.

Had I known I couldn't apply custom dye colors I wouldn't have bought it- because I consider the color scheme to be damn near ugly.

? Do you have a costume that is dyeable?

Not sure I understand your question- but I think my post was pretty explanatory.

We're talking about purchases in the Crown Store- not "disguises" you pick up in the world, if that's what you're referring to here.

It's a direct question where in your decision to buy a crown purchase, was later a regret due to the inability to "dye" the item.
My question was based on the inability to dye custume of any type so considering this...there should be no regret as the likelihood of the item being dyeable is 100% unlikely unless listed in a tool-tip

Is being able to dye armor listed in a tooltip?

It's a costume...not armor and not a disguise.
Costumes have never been dyeable even before the crown store existed....why is this even a question?

ProfessorKittyhawk

The costumes don't take up slots in any of your equipment slots. That right there should have been enough to tell you it couldn't be dyed.

Earthwardzilvox_ESO

Talrenos wrote: »

If you paid for your crown points with a CC, you can force a refund by contacting your CC company, they will reverse charge ZOS.

Not without being grossly dishonest, why would I do that?

UrQuan

Earthwardzilvox_ESO wrote: »

Talrenos wrote: »

If you paid for your crown points with a CC, you can force a refund by contacting your CC company, they will reverse charge ZOS.

Not without being grossly dishonest, why would I do that?

You wouldn't unless you were being grossly dishonest... So clearly it's not the thing to do. If you really are disappointed enough in your purchase to want a refund, talk to CS. They may or may not give it to you, but it's your best bet.

Genomic

magic_is_might wrote: »

You can preview it before you buy it. Not sure why you think that kind of thing can be refunded just because you changed your mind.

You can't tell how a car runs by just looking at it in the lot. :-)

But really, I think a cooldown period of a couple of hours may be fair, so you can test your purchase out in the 'real' world (with a limit on how many times you can do this in a given time period, so people don't abuse the system).

For me, some of the mounts/pets sound cool, and look great in the store, but in the 'real' world their animations look pretty weird (esp running animations) and are ultimately fairly disappointing.

Misa

Genomic wrote: »

magic_is_might wrote: »

You can preview it before you buy it. Not sure why you think that kind of thing can be refunded just because you changed your mind.

You can't tell how a car runs by just looking at it in the lot. :-)

But really, I think a cooldown period of a couple of hours may be fair, so you can test your purchase out in the 'real' world (with a limit on how many times you can do this in a given time period, so people don't abuse the system).

For me, some of the mounts/pets sound cool, and look great in the store, but in the 'real' world their animations look pretty weird (esp running animations) and are ultimately fairly disappointing.

This idea if anything but only for pets. Costumes shouldn't have this since you could just treat it as "rental" costumes for rp events then