Do you feel valued as a subscriber?

curlyqloub14_ESO

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

I would add that, in addition to the other issues already mentioned, I feel like the experience is becoming cheapened...which is exactly the opposite of what it should be. A paying subscriber should feel they are getting something extra for their money - a more premium experience.

When I get "exclusive" rewards for having been a sub since launch (and even before that), and then that same "exclusive" item is available in a re-skinned version to everyone else a month or two later - it is cheapened.

When the game goes BTP, and offers new subs 1500 crowns per month for their sub, but I didn't receive anywhere near that for each of the previous months that I was already subbed - the value is cheapened. This one especially felt like a slap in the face.

When I patiently spend months waiting to collect a set of motifs and achieve the required skill level to use them, only to see them offered in the crown store soon after (an usable at any skill level) - it feels cheapened. When they then nerf the drop rate on those motifs within a couple weeks after putting them in the crown store (clearly a ploy to get more people to use crowns) - it's even more cheapened.

When PVP breaks, and we are told by the game designers to "spread out", which is pretty much the exact opposite of how the PVP in this game was advertised...it feels as if rather than honestly address the issues they prefer to push it under the rug and offer us half-assed "solutions", it is cheapened.

These are just a few examples.

I have no problem paying $15 per month for entertainment if I feel it is valuable. Heck, I would pay a lot more than that. But the shenanigans that ZOS has been pulling lately do not make me feel like I am getting value for my money...on the contrary they make me feel like I am being cheated, and in some instances, like they think we are all complete idiots who won't see through their thinly veiled marketing ploys. This is definitely not a premium experience, which has unfortunately led me to cancel my account renewal just this week, after over a year of continued subs. I really do/did enjoy ESO, and hope it continues to thrive - but they will need to make some serious changes to do so. If they ever do, my credit card is sitting at the ready.

Dear ZOS - your customers are not all utter fools. Stop treating them as such.

pugyourself

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

Ramtaku wrote: »

Reading all this and thinking about it makes me foolish for continuing my subscriptions.

Grinding CP doing the same content is not fun.

See you all when this shakes out /wave

I'm still holding out hope for a response from ZOS. Even a commitment to allow subscribers to opt-out of future cross-screen spam would give me a slice of hope. I'm also still subbed and feeling ever more foolish without a public commitment from ZOS never to spam subscribers with cross-screen ads again.

Such a simple thing for them to do. I believe I t's either misplaced ego or willful incompetence that is preventing them from making this commitment YESTERDAY.

desciviib14_ESO

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

agree with the general sentiment.....too much for too little. I don't think my opinion is more important than anyone elses but I do think I am entitled to be listened to where the consumer/ producer relationship is concerned. ALL the paying customers are entitled to voice their opinion of a product not meeting their standards. This is a good consumer practice and ideally what keeps a producer from selling crap.

Stravokov

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

canceled my Subscription today, my reasons:

- still a very buggy/imbalanced game even after 1.6
- no new content for me to complete at VR rank 14
- no reason to do dungeons, crafted/pvp gear is better
- refuse to pvp with the amount of lag currently in cyrodiil
- sub bonuses not enough of an incentive
- no point to extra crowns when there is nothing i want to purchase in the crown store
- no DLC content i can access via staying subbed.
- game is free


i want to stay subbed, but ZOS has made that decision for me impossible. i cant justify it with the current state of the game, End Game is a joke. they really need to focus on PC rather than dividing their work force into the Console launch. i think that has been the main culprit to why nothing ever gets accomplished on PC side. console release is starting to look more like a money grab than anything else.

ill put in my money when ZOS puts in the effort.

Legedric

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

Not surprising for me that this poll is showing 74% of the votes feeling not valued as a subber... But it should definitely lead to some discussions inside ZOS...

Leijona

Other

At the moment I'm not subbed, as I'm not playing but instead waiting for the console launch. Wether I will resub depends on how fast DLCs will come and how good they are.

Right now, I wouldn't pay again.

SantieClaws

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

A vague idea of what to expect when would be helpful. At the moment all we know is console launch (which does nothing for most of your existing players) and then a great big vague nothingness. Give us something like - Imperial City, 3 months - Wrothgar, 5 months - Spellcrafting, 3 years. you obviously have plans, you are obviously working on something apart from the console release (I really hope you are!). Time to share some information with us all I think.

pugyourself

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

wenxue2222b16_ESO wrote: »

A vague idea of what to expect when would be helpful. At the moment all we know is console launch (which does nothing for most of your existing players) and then a great big vague nothingness. Give us something like - Imperial City, 3 months - Wrothgar, 5 months - Spellcrafting, 3 years. you obviously have plans, you are obviously working on something apart from the console release (I really hope you are!). Time to share some information with us all I think.

This would be nice. A lack of information and (worse) misinformation (as we saw in ZOS' official response to Saturday's in-game spam) only leads to frustration. An honest roadmap for the next six months and a commitment not to spam subscribers in-game ever again would be a great start.

nastuug

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

pugyourself wrote: »

wenxue2222b16_ESO wrote: »

A vague idea of what to expect when would be helpful. At the moment all we know is console launch (which does nothing for most of your existing players) and then a great big vague nothingness. Give us something like - Imperial City, 3 months - Wrothgar, 5 months - Spellcrafting, 3 years. you obviously have plans, you are obviously working on something apart from the console release (I really hope you are!). Time to share some information with us all I think.

This would be nice. A lack of information and (worse) misinformation (as we saw in ZOS' official response to Saturday's in-game spam) only leads to frustration. An honest roadmap for the next six months and a commitment not to spam subscribers in-game ever again would be a great start.

It's the same with any news/media outlet. Anytime there's no information provided by the source of the issue/story, false or misinterpreted stories emerge. The masses become angered. Pitchforks rise.

It's quite sad. All that was requested was a little transparency on select issues.

Lazrael

No, I feel that I am not valued as a subscriber due to other reasons than those stated above.

Why is it difficult to feel valued as a subscriber? How about the lack of response to any of the issues address in a thread, on the official forums, dedicated to whether or not subscribers feel valued, wherein a pole indicates that the majority of subscribers do not feel valued?

I'm sure that ZOS has more access to whether or not the pole reflects any actual subscriber numbers, but it would still speak well of them.

The usual silence, however, is getting old.

Lorkhan

No, I feel that I am not valued as a subscriber due to other reasons than those stated above.

lag is my only reason

pugyourself

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

Lazrael wrote: »

Why is it difficult to feel valued as a subscriber? How about the lack of response to any of the issues address in a thread, on the official forums, dedicated to whether or not subscribers feel valued, wherein a pole indicates that the majority of subscribers do not feel valued?

I'm sure that ZOS has more access to whether or not the pole reflects any actual subscriber numbers, but it would still speak well of them.

The usual silence, however, is getting old.

An official response from ZOS would we greatly appreciated. Especially regarding the official explanation about cross-screen spam messages where we were told that "ZOS does not have the ability to send an in-game email". It is statements like that in place of honesty in addition to an unwillingness to admit mistakes that results in so much frustration.

Mumnoch

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

already up to 60% of the people voting are voting NO. Pay attention to this please Zenimax!

bloodenragedb14_ESO

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

Mumnoch wrote: »

already up to 60% of the people voting are voting NO. Pay attention to this please Zenimax!

there is more than one 'no' option, the actual number so far is 75%

Leeric

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

I was going to vote yes, but ignoring the problems in PTS when numerous people point it out was something that made me feel less valued. Why waste time even playing the PTS then? Especially after they asked us to play and bug report.

Im not sure how valued I am suppose to feel it is a game after all. But, i see what you were going with so I went with no.

Ysne58

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

Given the fact that these forum polls don't reflect the entire population, I'm not sure what, if any actual impact this will have on ZOS.

I'm not the only one who keeps getting disappointed by the ongoing choices to act in a less than thoughtful and ethical manner.

They keep doing it in spite of the pushback they have gotten for previous poor communications. See any of @Varicite 's posts on the issue. S/he describes it so much more eloquently than I can.

pugyourself

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

Ysne58 wrote: »

Given the fact that these forum polls don't reflect the entire population, I'm not sure what, if any actual impact this will have on ZOS.

I'm not the only one who keeps getting disappointed by the ongoing choices to act in a less than thoughtful and ethical manner.

They keep doing it in spite of the pushback they have gotten for previous poor communications. See any of @Varicite 's posts on the issue. S/he describes it so much more eloquently than I can.

While not "scientific" I'd presume it to be representative. Given the disparity between the "yes" votes and "no" votes and the number of votes cast, I do feel that a yes/no conclusion can be drawn within even the largest margin of error.

While we can't scientifically declare percentage breakdowns, I think we can glean yes/no sentiment from this poll.

Lenikus

Yes, I feel that I am valued as a subscriber because of the XP boost, gold boost and Crown Allowance.

I just love how these polls make you either say you hate Zeni, or imply that you are some fanboy...

Either way, I believe they are working, the problems faced are problems that would happen either way, such as the lagsploitation in PvP, that stuff was bound to happen as more people pop'd in.

And really, yea, i'd like to have the option of as a subscriber turn the lil' advertisements off, but i saw that happen only twice, ever. with some pet whatever and one limited time offer, I mean, really? are you so famished for 'immersion' that one 10 seconds thing on your screen (that's way less annoying than most combat addons) kills the game ?

Either way, every time I actually needed support for something it was always there, and that's not even because i'm a sub'd player, so yea, i kinda feel valued as a customer in general.

(could be more, wouldn't mind some content, but then again, new zones are bound to come with new items and quests and rewards, so if people will cry over that being paytowin, well why rush it?)

Also, Crowns allowance gave me enough to buy a demon pony, the possibility of playin' a khajiit everywhere, and a wedding dress. They have me on a leash, basically.

Varicite

Other

Crowns... allowance? o.O

You are basically paying for the Crowns, it's all the other bonuses that you are getting for free. : P

1500 crowns = $15

Sylveria_Relden

No, I feel that I am not valued as a subscriber due to other reasons than those stated above.

"All that and a bag of chips". Don't you feel truly valued?

EQBallzz

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

Illumous wrote: »

I felt more valued before 1.6... We are currently in the longest drought of ESO content and still have a month or two before anything new comes. It honestly amazes me that the Imperial City is STILL not out.

That's being optimistic. They already said no content release until console release "settles down" which in my view would be 2 months minimum. That's 4 months away. At least 6 months is probably more accurate which puts it at October or November..just before Christmas.

PKMN12

EQBallzz wrote: »

Illumous wrote: »

I felt more valued before 1.6... We are currently in the longest drought of ESO content and still have a month or two before anything new comes. It honestly amazes me that the Imperial City is STILL not out.

That's being optimistic. They already said no content release until console release "settles down" which in my view would be 2 months minimum. That's 4 months away. At least 6 months is probably more accurate which puts it at October or November..just before Christmas.

IMO, i personally do not expect ANY content until beginning of next year.

EQBallzz

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

Bouvin wrote: »

I've also unsubbed.

Been a member since November 2013. Yep, 2013.

Subbed continually since pre-release. Pre-ordered the Imperial Edition w/ Adventurer Pack (which we were told was a limited time release.. just like the Senche I guess....).

Had high hopes for this game. Especially when they said they were going with a sub model because that was the only way to provide the quality game they wanted and keep up with the content updates they wanted.

Well..unfortunately, none of it was true. The only content we've seen in a year is Craglorn, which was actually supposed to be included at launch but got delayed.

They had promised Theives Guild and Dark Brotherhood by 1.3. Never happened.

They showed off Imperial City and Osirim at Quake Con last year, saying they were close to release. Never happened.

They promised us Justice System with PvP. PvP part never happened, what we got was half baked "max out your stealing every day to get a sneak cost reduction" system.

They promised us massive PvP battles with 100's of players on screen at a time. Never happened.. now the server is brought to it's knees with 2 raid groups, fully desynching damage and crashing/disconnecting many people. Lag in PvP has only gotten worse since 1.4.

We were told by Matt Friror they wanted to go with a sub model because they felt that advertising to players while they were in the middle of playing went against what ZoS was trying to accomplish. Apparently that mentality didn't last as they are now abusing the broadcast system to spam messages about limited time mounts in the store.

Then they flat out lie to us and tell us they couldn't use in-game mail to notify people about the mount. Even though they have no problem using in-game mail for loyalty rewards just short time ago.

I guess this is what console gamers have to look forward to.

I honestly think ZOS is just trying to push the console edition out to make a few bucks before shutting the servers down. Because the path they are on does not seem like the path a long-term MMO would take.

/slow clap

Couldn't agree more. Well said.

Sylveria_Relden

No, I feel that I am not valued as a subscriber due to other reasons than those stated above.

Bouvin wrote: »

I've also unsubbed.

Been a member since November 2013. Yep, 2013.

September 2013 here. I feel your pain.

I see a lot of "upstarts" come into the forum spreading rainbows and unicorns, and I really do want to believe it again- but it gets really difficult after such a long time. They'll just have to see it for themselves, or not.

I know I'm at the "I'll believe it when I SEE it" stage.

pugyourself

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

Sylveria_Relden wrote: »

Bouvin wrote: »

I've also unsubbed.

Been a member since November 2013. Yep, 2013.

September 2013 here. I feel your pain.

I see a lot of "upstarts" come into the forum spreading rainbows and unicorns, and I really do want to believe it again- but it gets really difficult after such a long time. They'll just have to see it for themselves, or not.

I know I'm at the "I'll believe it when I SEE it" stage.

Everyone starts that way. As recently as "pet day" I was defending ZOS, saying there's no way they are spamming subscribers with those messages. Until someone offered proof and it just broke my heart. Because I truly love this game.

I actually felt bad for ZOS about the vitriol they were getting over that even though I knew it was outrageous to do the cross-screen spam. The silver lining, I thought, was that at least it would never happen again after they realized how wildly inappropriate it was.

And then on Saturday, it did. The message itself was so trashy and so bush league (multiple languages) and they hadn't filtered out subscribers or given them a way to opt out.

To add insult to injury, the "Director of Live Something" came onto the forums and said the messages were done like this because they "don't have the ability to send an in-game email". This response, while many of us are sitting here with multiple in-game emails from ZOS in their inbox. It's hard to not be heard and then to be lied to in such a brazen way.

I'm still playing and I'm still subbed because I'm hoping against hope that ZOS will come to these forums and promise to allow subscribers to opt out of cross-screen spam. And if I drop my sub, I drop my voice in this matter. That may happen, but I really hope not.

As for the rainbows and unicorns, I'm happy these people enjoy the game as much as me. And I hope they never have to witness a repeat of the sequence of events they saw on Saturday. Because I don't want anyone else's experience to be damaged in the way that mine was.

Sylveria_Relden

No, I feel that I am not valued as a subscriber due to other reasons than those stated above.

Don't get me wrong- I'm not wishing negative on anyone.

I just think it's sad that some try to discount others experiences because they're still in the "novelty" phase. "Oh you're just a hater!" etc. The reality is, most of us who've been around this long LOVE this game- if we didn't we simply wouldn't have been around this long- we would have moved on a long time ago. We just don't like being lied to, strung along, and manipulated. How's that for "intent"?

@Bouvin is completely accurate with a lot of what was said, IMO. One perspective is never the "whole truth" but it's definitely not subtractive from it, either.

pugyourself

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

Sylveria_Relden wrote: »

Don't get me wrong- I'm not wishing negative on anyone.

I just think it's sad that some try to discount others experiences because they're still in the "novelty" phase. "Oh you're just a hater!" etc. The reality is, most of us who've been around this long LOVE this game- if we didn't we simply wouldn't have been around this long- we would have moved on a long time ago. We just don't like being lied to, strung along, and manipulated. How's that for "intent"?

@Bouvin is completely accurate with a lot of what was said, IMO. One perspective is never the "whole truth" but it's definitely not subtractive from it, either.

Definitely agree. We've all been in the rainbows and unicorns spot with ZOS. I sincerely hope behavior is changed so that new players can stay like that.

Varicite

Other

pugyourself wrote: »

Sylveria_Relden wrote: »

Don't get me wrong- I'm not wishing negative on anyone.

I just think it's sad that some try to discount others experiences because they're still in the "novelty" phase. "Oh you're just a hater!" etc. The reality is, most of us who've been around this long LOVE this game- if we didn't we simply wouldn't have been around this long- we would have moved on a long time ago. We just don't like being lied to, strung along, and manipulated. How's that for "intent"?

@Bouvin is completely accurate with a lot of what was said, IMO. One perspective is never the "whole truth" but it's definitely not subtractive from it, either.

Definitely agree. We've all been in the rainbows and unicorns spot with ZOS. I sincerely hope behavior is changed so that new players can stay like that.

Aw, that's cute, you still think there's a chance that might happen. ; )

pugyourself

No, I feel that I am not valued as a subscriber due to cross-screen spam messages, continued lag, lack of new content, and a feeling that my feedback isn't valued or heard.

Just want to let you all know that this was just posted in another thread:

ZOS_GinaBruno wrote: »

Just to confirm on this end, we indeed do not plan to continue with in-game messaging for items such as this (though we will still message if the server is going down, for example). We understand this was not appreciated or desired, and will find better ways to message limited Crown Store items that do not interfere with your gameplay experience.

I think this is a wonderful step back in the right direction.

Donum-Dei

I wont vote, because I am not subscribing an perhaps never, even though it is true that they are and this is a job to them and they need to expand their horizons because this is a business. Well bad business go down after a bad management and broken promises or even in this case, delaying and the lack of content in which they have eating their own words by saying that they are going to release so much and yet nothing has ever been shown. And heard/read from them why stuff are being delayed, at least keep your costumers in the loop of what is going on.

This is one of those things that has made many people leave, and perhaps not even the welcome events for old beta users will care to come back even though they are just coming back to see what's up with the game lately. Despite the obvious reason that this is a business to them and in understandable, that they have the need to expand because the fact is that many people have gone and I bet that is why they are expanding to consoles.

That doesn't give any reason being and stating this is a business to let down their costumers. As a business they have to deliver, they have to, other wised many people ask... "why would I sub if this is going the way this is going?"