Game Freezing

Jakx

Since 1.6 it is happening to everybody I know. The game randomly becomes non-responsive. There isn't really any repeatable events occurring except for one that I have noticed. When I am on my mount and I jump with it. Thats when most, if not all, of my freezes have occurred whilst jumping on my horse. My friends were experiencing the same game freeze from the same scenario. I would see them frozen in place mid-jump on their mounts when they would tell me they froze. Lets be clear though its not as if I jump and its a freeze. Its just every so often it happens, rare but annoying. Its happened enough that I want to make a post as its pretty obnoxious.

The game has never become frozen and non-responsive while fighting EP lag balls in Cyro or any other hardware intense situation. It just happened moments ago and I was receiving 100 fps in a town with nothing occurring. So I would have to guess its not related to hardware performance lockups or anything like that.

Palidon

Not only game freezing but constant load screens. ZOS needs to address these issues but I doubt they will. There have been thousands of complaints about what is being discussed here since the release of 1.6. I for one am sick of the game freezing and constant load screens. The only viable fix I can see is a server upgrade but I don't think that is in their game plan. More folks have now entered the game because it went F2P so the demand on their servers is higher and it's most likely going to just get worse. Heck look at Cyrodiill and PvP. It's a mess with constant load screens, locked animation, loss of sounds and crashes to desktop and that's been going on for for almost a year now. The forums are riddled with complaints about it.

Varicite

Agreed w/ both.

...and as I posted this, my game froze. Irony.

NotSo

I just did a clean install of ESO last night but I won't be able to test it until after work.

Artemiisia

when the game frezes like it just did with me, I cant do anything with my entire computer, except for logging out

this has happen so far like 5-7 times since update

Jakx

Just to revisit this, I can safely say that the freeze happens while in the air every time. Doesnt matter whether mounted or running. Though it seems to happen more when Im mounted. When it happens is still hard to reproduce.

Moonshadow66

Jakx wrote: »

Just to revisit this, I can safely say that the freeze happens while in the air every time. Doesnt matter whether mounted or running. Though it seems to happen more when Im mounted. When it happens is still hard to reproduce.

On my end, it freezes at random spots. Last time it happened was when I entered a building where usually the screen is black for a second. Well, it stayed black and I first had no idea why, until I saw in the taskmanager that the memory is at double size again, so I knew it froze.

With the crashes it's a bit different, it happens randomly (like f.e. while just looking into the inventory) but also at certain spots where it mostly crashes. I know when I get closer to one of these "corners" that it will likely crash, and the next second I'm at the desktop. Something is just flooding the memory while the game is not releasing/emptying the old first while moving along.

WrathOfRegicide

I've had that happen to me numerous times in Deshaan and Davon's Watch. It is very annoying because for some reason I cannot alt+f4 to exit the game or even use the task manager to exit out. So I have to log out of my windows user account then log back in to fix the problem. I've never had this problem until the latest patch and my rig exceeds the maximum requirements to play this game, so this is on ZoS.

Moonshadow66

WrathOfRegicide wrote: »

I've had that happen to me numerous times in Deshaan and Davon's Watch. It is very annoying because for some reason I cannot alt+f4 to exit the game or even use the task manager to exit out. So I have to log out of my windows user account then log back in to fix the problem. I've never had this problem until the latest patch and my rig exceeds the maximum requirements to play this game, so this is on ZoS.

I can confirm this, Mournhold and Davon's Watch are a pain when it comes to this, also Windhelm f.e.
Everytime I need to go to the bank in cities like these, I have tears of fear in my eyes (almost^^) since I know the outcome..
And yeah, it's since update 6; before it froze maybe every few months on my end and crashed not even once a week. Now it only does not crash or freeze when I don't play the game.

Nebthet78

I have noted the same thing in other threads but will post here as well. I have been having this issues a lot since the release of 1.6. It is completely random and for me, doesn't matter if I am on a horse or not.

The game goes into "NOT RESPONDING" and I have to go into the Task Manager to End Task the program.

I know it's not my memory or my CPU as both of those are running at less than 47% for Memory and 4% for CPU while the game is playing. I also know it can't be blamed on using add-ons because I don't use any.

Unlike some other people though, it does not lock up my PC or anything and I can open and use another program.

I have this feeling when they were working on 1.6 they were using old code and when they uploaded it, we now have a game with a bunch of duped and useless code causing memory leaks and wreaking havoc on the stability of the game.

** I should add this happens whether the launcher is opened or closed while I play. It makes no difference. The game has still stopped responding and had to be force quit.

This is something that seriously needs to get fixed asap.

jeevin

One thing to try is closing the launcher after starting the game or avoid the launcher all together. The launcher is a piece of ***.

Moonshadow66

jeevin wrote: »

One thing to try is closing the launcher after starting the game or avoid the launcher all together. The launcher is a piece of ***.

I always close the launcher right after clicking the play button. I got used to do this since that bad memory leak last year. But it doesn't help avoiding freezes or crashes, unfortunately.

Uberkull

I've had a ticket open since Feb on this.

Basically, they have identified a memory issue on 32bit OS systems where ESO is taking more than the 2gig limit allocated for 32 bit games. Once ESO goes past this 2gig limit, the game client freezes, crashes, or quits responding.

Link to the thread

C0pp3rhead

Artemiisia wrote: »

when the game frezes like it just did with me, I cant do anything with my entire computer, except for logging out

this has happen so far like 5-7 times since update

This happened to me like 4 times yesterday.

Moonshadow66

uberkull wrote: »

I've had a ticket open since Feb on this.

Basically, they have identified a memory issue on 32bit OS systems where ESO is taking more than the 2gig limit allocated for 32 bit games. Once ESO goes past this 2gig limit, the game client freezes, crashes, or quits responding.

Link to the thread

When I play it, always on medium settings and everything else turned down quite a bit as well, the game uses about 800MB, not more than this. When it freezes, I can see it stopped working at about 1,5 - 1,6GB, so about double the standard size (on my end).

Vairkjosab14_ESO

Just had it happen again. It's starting to get on my nerves! No apparent reason without reaching the "Memory Limit". Just walking through town it quits responding. Needs to be fixed.

LEGENDARYYY

Vairkjosab14_ESO wrote: »

Just had it happen again. It's starting to get on my nerves! No apparent reason without reaching the "Memory Limit". Just walking through town it quits responding. Needs to be fixed.

exact same problem that I've got. In towns, I freeze about once per hour or more. Didn't happen before 1.6.

Woolenthreads

WrathOfRegicide wrote: »

I've had that happen to me numerous times in Deshaan and Davon's Watch. It is very annoying because for some reason I cannot alt+f4 to exit the game or even use the task manager to exit out. So I have to log out of my windows user account then log back in to fix the problem. I've never had this problem until the latest patch and my rig exceeds the maximum requirements to play this game, so this is on ZoS.

Hmmm.... I never tried Alt+F4, so I'll have to see next time. I was using CTL-Alt-Del to reach the task manager and kill it but I recently found that's not necessary I just have to Alt-Tab to desktop and use the taskbar to access the task manager.

uberkull wrote: »

I've had a ticket open since Feb on this.
Basically, they have identified a memory issue on 32bit OS systems where ESO is taking more than the 2gig limit allocated for 32 bit games. Once ESO goes past this 2gig limit, the game client freezes, crashes, or quits responding.
Link to the thread

I don't think all of the freezes are a memory problem because I've gotten into the game fresh and had it freeze within minutes of play. The randomness makes me think it's actually a number of things with precisely the same effect or that trigger the same issue, the mem-leak being one of them.

C0pp3rhead

Woolenthreads wrote: »

I don't think all of the freezes are a memory problem because I've gotten into the game fresh and had it freeze within minutes of play. The randomness makes me think it's actually a number of things with precisely the same effect or that trigger the same issue, the mem-leak being one of them.

I would say the same. Whenever I come home after work to play some ESO, the first thing I do is reboot my computer. Even with a fresh reboot, I often find myself freezing after only a minute or two, especially in towns.

LMar

What I have noticed since 1.6 is that my crashes are a bit more severe. Before that I could ALT F4 it and it would close. Now I have to log off because the game will not otherwise stop. And I can't reach task manager as the dekstop screen is taken up by a blackbox and i can't see the processes.

I think sometimes it happens when a bard song comes up but I had it happen on other occasions as well

Flameheart

It's a pretty rare experience for me, but it does happen (maybe once a week or once in two weeks).

I maybe had one endless loading screen in the last month and maybe 4 to 5 game freezes. The freezes let your display appear like a screenshot, no responsiveness at all, and the only method to get out is to ALT+CTRL+DEL to the taskmanager and kill the eso.exe process there.

As the thread starter already mentioned the freeze happens mostly, if you mount your horse or just mounted your horse (starting to ride at full speed, maybe even with Rapid Maneuver buff) or just dismounted your horse and it happens for me only in very crowded locations like Mournhold during european main playing times.

I run a Windows 8.1 64 bit system and have 16 GB RAM, so I don't believe the 32 bit / memory leak theory.

My system is far from being outdated:

Mainboard: Asus Z97 Deluxe
CPU: i7-4790K (for ESO I don't use any overcklocking, not even an UEFI oc preset)
RAM: 16 GB RAM G-Skill Ripjaws DDR3-1600
Grafic: 2 x Titan Classic SLI
Display: 28'' and playing on 1440p in max settings and details, I sometimes have around 46 fps in very crowded cities, but usually smooth 60 fps

Internet connection: fibre, 100 Mb/s download / 50Mb/s upload, usually I go not over 80 ms latency and my pings to eso are without any packet loss.

I use addons though, but made sure to give them 256 MB in the user.ini.

I have a complete installation, no 209/210 patch errors or anything else.

nevertakenme_ESO

I am having same issues. Here is a copy of my Action Center log if it helps.

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client\eso.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: eso.exe
Application Version: 1.0.0.1
Application Timestamp: 55690199
Hang Signature: 8b9c
Hang Type: 0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 8b9cc2d6377935445284a7dea6337835
Additional Hang Signature 2: 14a9
Additional Hang Signature 3: 14a941eb327a416f652a406672601607
Additional Hang Signature 4: 8b9c
Additional Hang Signature 5: 8b9cc2d6377935445284a7dea6337835
Additional Hang Signature 6: 14a9
Additional Hang Signature 7: 14a941eb327a416f652a406672601607

Mettaricana

Jakx wrote: »

Since 1.6 it is happening to everybody I know. The game randomly becomes non-responsive. There isn't really any repeatable events occurring except for one that I have noticed. When I am on my mount and I jump with it. Thats when most, if not all, of my freezes have occurred whilst jumping on my horse. My friends were experiencing the same game freeze from the same scenario. I would see them frozen in place mid-jump on their mounts when they would tell me they froze. Lets be clear though its not as if I jump and its a freeze. Its just every so often it happens, rare but annoying. Its happened enough that I want to make a post as its pretty obnoxious.

The game has never become frozen and non-responsive while fighting EP lag balls in Cyro or any other hardware intense situation. It just happened moments ago and I was receiving 100 fps in a town with nothing occurring. So I would have to guess its not related to hardware performance lockups or anything like that.

Curious what gfx card are you using model

Woolenthreads

Now that I have had it happen with Internet Explorer, I reluctantly have to agree with ZOS that the problem might not be with ESO. I suspect that there might be a glitch in Windows O/S or in the Nvidia Drivers. It's more difficult to track and prove anything in that case. Of course the Graphics lock/crash of IE might be unrelated, too.

vladimilianoub17_ESO1

Welcome to the crash club.Take a look at the Crash Support forums,ups I mean PC technical support and you can see that the crash club has indeed many members.

Inactive Account

Since I stopped using the "Launcher" to start ESO, I have not had any crash issues. Before, when I exclusively used the launcher to start, I crashed constantly; to the point that I cancelled my sub and was about to uninstall.

Now I start from the exe. file.

I hope my luck continues.

Nestor

Woolenthreads wrote: »

Now that I have had it happen with Internet Explorer, I reluctantly have to agree with ZOS that the problem might not be with ESO. I suspect that there might be a glitch in Windows O/S or in the Nvidia Drivers. It's more difficult to track and prove anything in that case. Of course the Graphics lock/crash of IE might be unrelated, too.

I am wondering if it is Windows Defender that might be causing this. I have noticed it will completely lock up my Firefox when I am downloading something from time to time as it scans my NAS for some odd reason. I have not figured out a way to tell it leave that alone either. But I turned off Real Time Scans and it has helped me with the freezes in this game. I have only had one since I disabled the scans.

Now, this has only been a couple of days, and I am still getting the freezes in Firefox, but the game is more stable, so it may just be coincidental.

flintstone

It just started for me yesterday......two screen locks yesterday, and one so far today. One, I was just walking along, and the other two were in fights.

Today when I went to restart my computer (that is the only way to end the screen lock)......I got a pop up after I hit the restart click (something about memory?).

Nyghthowler

Woolenthreads wrote: »

Now that I have had it happen with Internet Explorer, I reluctantly have to agree with ZOS that the problem might not be with ESO. I suspect that there might be a glitch in Windows O/S or in the Nvidia Drivers. It's more difficult to track and prove anything in that case. Of course the Graphics lock/crash of IE might be unrelated, too.

It's not restricted to Nvidia drivers. I was using a Radeon HD 7770 2gb card until last week and had these problems. It usually happened to me when I turn real quick.
I upgraded to a 970 super clocked and it still happens. Same situation; make a fast turn and the game randomly locks up. Sometimes I can alt+tab out and sometimes its a total restart.

Inactive Account

Woolenthreads wrote: »

Now that I have had it happen with Internet Explorer, I reluctantly have to agree with ZOS that the problem might not be with ESO. I suspect that there might be a glitch in Windows O/S or in the Nvidia Drivers. It's more difficult to track and prove anything in that case. Of course the Graphics lock/crash of IE might be unrelated, too.

Not to be a *** here but, but I have not encountered so many issues with any other MMO I play. I'd reluctantly have to say that it IS with ESO's coding. ( some bad, messed up coding involving memory use; the Launcher has some issues with it. Run from exe. file)

Phinix1

In my own (admittedly limited) testing, this appears to be a problem with the way ZOS has coded the saving of addon settings from memory to the savedvariables files, or more specifically the holding of these files in memory after changes have been made to addon settings.

You can test this fairly easily. Run the game and do not touch addon settings (do not even open the addon settings window). In my case, I can play for hours without a problem.

However, if I open the addon settings and change any addon's settings (doesn't matter which addon, it has nothing to do with the addons themselves), and then play without reloading the game (reloadui doesn't seem to be enough), the game will eventually lock up, at which point I have to reload anyway and all the changes are lost.

I have started doing two things which have virtually eliminated my crashing:

1. Open Documents\Elder Scrolls Online\live\UserSettings.txt and set SET LuaMemoryLimitMB "256" (you can set it higher if you run mods like M.M. which need it, though I avoid bloaty addons like that and just search the CURRENT price of sales using GuildStoreSearchExtended.
2. Any time you change any addon settings, completely exit the game and reload.