Access code

pandah2004

I have been trying to get on my account (not this one) and it keeps asking for an access code. I have sent the email more than I can count. I started at 4est yesterday and haven't heard anything back about it. If I could please get some help on this issue that would be great!

BigMong

In the same boat here, been trying for a few days and nothing at all

ZOS_PierreL

Hello all,

We have created a ticket for both of you.
Our Support Team will help you investigate this issue.

Thank you for your patience.

Azphira

Same here, except your support cannot seem to email me either, Unless you do not send ticket confirmation emails.

ZOS_PierreL

Please, remember that the time to get an answer is generally a working day but due to Tamriel Unlimited, we are currently experiencing more requests than expected. Current wait time is 3 to 5 Days.

If you submitted a ticket only today @Azphira, we would invite your to wait a bit for an answer. If you still have no answer from our support after a while, please come back to us with your ticket number.

Thank you.

BigMong

Azphira wrote: »

Same here, except your support cannot seem to email me either, Unless you do not send ticket confirmation emails.

same I haven't received anything not even an automated response that its been logged

Buliwyfsun

I can't receive the "Access Code" email for several days either. Send a ticket to support and got no response at all. If this is how ESO Tamriel Unlimited treat old customer, then so be it. I won't spend any time on this game.

pandah2004

Just a heads up, I asked for my access code on 3.19.15, its now 3.23.15 and I still haven't got the code. Tried a few more times, from various devices and browsers.

Kragorn

BigMong wrote: »

Azphira wrote: »

Same here, except your support cannot seem to email me either, Unless you do not send ticket confirmation emails.

same I haven't received anything not even an automated response that its been logged

ZOS never send acks for tickets being opened, the first you'll hear is when a CS rep. responds to it.

Hekkel

I'm having the same problem. I've contacted support before and they gave me the same options as on the help from this site.
That didn't solve my problem, still not getting an email.

In their mail they said if i didn't reply in 4 days they would close it as solved, but they didn't wait the 4 days and marked it as solved in the same mail.I did reply but no reaction.

Made a new ticked and still no response.

I played this game a year ago without problems and now i can't even get ingame.

xactionbobxb14_ESO

Same Here. Odd thing is, on a different IP address today (I was at work), it actually sent the email and I was able to log in. From home now, on the machine I always play on, no emails whatsoever. It keeps preventing me from logging in, waiting for the authentication code, but never actually emails them out.

I have a buddy who is having the same issue.

BigMong

Kragorn wrote: »

BigMong wrote: »

Azphira wrote: »

Same here, except your support cannot seem to email me either, Unless you do not send ticket confirmation emails.

same I haven't received anything not even an automated response that its been logged

ZOS never send acks for tickets being opened, the first you'll hear is when a CS rep. responds to it.

Thanks @Kragorn that isn't a good policy, it's really not that hard to send a auto response, it be about 4 lines of php to do it lol

I have received a email now but they want me to change me email, which is uncool, since the support are emailing me on it.

/sigh

The Last time before now I tried to access my account was in Feb 2015 without any problems

Clisair

I have a support ticket in as well. Hope it doesn't take 4 days, especially since I only have 4 days of access.

WoodDA59b14a_ESO

Mine says invalid access code. If it takes an average of 4 days to respond, not much use sending to support for help since the welcome back only last till the 20th.

RSuzAustinb14_ESO

Edited

scyaticb14_ESO

Having the same issue , no access code is being sent to my email. Also opened a support ticket

xarguideb17_ESO

Trying to log in from another PC. ESO tells me to wait for an email with the code. The email arrived more than 15 minutes later, the code didn't work. Couldn't log in.

mdhroddie78

same as above not receiving a new verification email from the xbox version, therefore i can't log in. This seems to stem from playing the beta, i have opened a ticket and waited hours to get an automatic email replay that was no help. I have since replied and now will probably have to wait days for a response. Its a bit of a joke

xJACKPACKAGE

Same thing here. Trying to open a support ticket about the fact that I've gone months (3+) as an ESO Plus member but have not received crowns.

Ignoredmist

I have been trying to get on my account to play and it keeps asking for an access code. I have sent the email more than I can count. I started at 2est yesterday and haven't heard anything back about it. If I could please get some help on this issue that would be great!