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Ticket says Status: Solved?
Pristia
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I got an email response from a customer support rep last night around 8:39 pm cst. In the email he gave me a suggestion to try to solve my problem, which did not work by the way, I have notice that at the bottom of my email it says:
Question Reference # 150317-004726
Date Created: 03/17/2015 08:47 PM
Date Last Updated: 03/18/2015 09:39 PM
Status: Solved
Thing is, I sent emails back to the rep stating that this did not work. How can the status be solved if nothing the rep suggested worked and my problem still exists?
Edited by Pristia on March 20, 2015 3:37PM Question Reference # 150317-004726
Date Created: 03/17/2015 08:47 PM
Date Last Updated: 03/18/2015 09:39 PM
Status: Solved
Thing is, I sent emails back to the rep stating that this did not work. How can the status be solved if nothing the rep suggested worked and my problem still exists?
You have to learn the rules of the game. And then you have to play better than anyone else.
Albert Einstein
Albert Einstein
0
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Glierhuin✭✭✭It doesn't matter. Reply again and say your issue persists. Don't mind the status, as long as you keep replying they will always answer. Keep in mind it might take a while at the momentI have approximate knowledge of many things.0