Where's my Palamino

Ulfson

I purchased a palomino horse and can not add it to a character. How can I add a palomino to a character?
I have asked others in game and they can not add Imperial horses either.
I send a request in through the game last week but have no reply.

Dissatisfied with 1.6.x all the way around.

Glierhuin

You have checked your collection right? Hit "U" and navigate to mounts

Ulfson

Yes it is in my collectables and has a check mark on it. I can't mount it and can't see it at a stable. So can't use it.