eso encountered a fatal error. (Error 11)

Asdfire

My friend gets this error when she tries to click the play button in launcher.

====================================================================
eso encountered a fatal error. (Error 11)
Description: Client Fatal Error
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.1.0.0.727772
branch = live
client.executablebits = 32
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2015-01-30T17:28:22.632Z
client.timestamp = 2015-01-30T17:28:23.098Z -frme 1-
computer.name = JULIA-KOMPUTER
computer.user = Julia
cpu.arch = 0
cpu.count = 4
cpu.level = 6
cpu.type = 586
data.depotid = 4000
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online
data.syncm = databuild
data.version = 0.win.0.live.1103452
exe.buildnum = 727772
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 11
fe.descrip = Client Fatal Error
gfx.description = 9.18.13.4725
gfx.deviceid = 358.-967699379.9
gfx.driver = Intel(R) HD Graphics 4000
gfx.vendorid = 32902
mem.physical = 3877
os.osbits = 64
os.platform = windows
os.version = 6.1.7601.Service Pack 1
ptime = 0
reportfield.ver = 3
version.major = 1
version.patch = 0
version.subpatch = 0

I'll also post a screen of her computer specs.
Could someone help me fix this ?

ZOS_GaryA

Hey there @Asdfire,

Generally the resolution for Fatal Error 11 is to run a repair of the game client. To do this, close the game and open the launcher. Select Game Options above the news articles, then choose Repair from the drop down. Once the repair has completed, give a try to logging into the game again and let us know if she's able to log in!

Asdfire

Thanks it's working now.