Random crashing

sean.plackerb14_ESO

Several random crashes per day that I try to play. Can be at any point in game. Sometimes I can play for 2-3 hours no crash. Sometime like tonight I crash 3 times in a hour. This is a recent problem for me. I've submitted a crash report every time. Really hope this is fixed soon, I miss ESO.

Account name: sean8102

core i5 3570k @ 4.2Ghz
24GB DDR3 RAM
4GB GTX 770 (347.25 driver also did it with 347.09)
Windows 8.1

Already tried a repair.

ZOS_GaryA

Hey there @sean.plackerb14_ESO,

So when you crash, you're receiving the ESO error prompt that allows you to submit the error? If you wouldn't mind copying and pasting that here, we'd be happy to take a look!

We'd also like to mention that this issue has occurred in the past due to out of date add ons. With 1.5.8s release being so recent, we'd like to ask that you disable your add ons and see if you notice an increase in stability. If you don't, please let us know and we'll be happy to keep working with you!

asjemenou

Well, I have the exact same problem and whatever I do with the tips of the GM, the problem isnt solved and it realy starting to *** me of.
The GM let me do following things: (in between I plyed, when the game crashes I replied to the mail again)

• Sending report with the tool Game Consultant
• Removed addons
• Repaired the game
• Re-installed the game
• Repaired the game again
• Again a report
• Portforwarding several port in my router

My rig:
i5-3570
GT970 (driver 347.52)
Sabertooth Z77
8GB
256+128 SSD

Note that I also play GW2 and I can play that game f o r e v e r without any crash and because the grafix of GW2 are far superior to the ones of ESO (my opinion ) I dont understand why the game crashes.

ZOS_GaryA

Hey there @asjemenou,

"Crash" is a very broad word in the support world. If you wouldn't mind, could you please provide some additional details on what is occurring for you?

1. When the game crashes, what happens exactly? Does it black screen, freeze completely, or simply close the the desktop?
2. Are you given any error messages, either by ESO or Windows? If so, what are the error messages?
3. Do the crashes occur during a specific time window? If so, when do you notice the game crashes more frequently?

Once we have some more information, we'll be happy to provide you with additional troubleshooting!

Uthgar

for me it is as soon as my character loads, it was fine a few days ago, but havn't been able to play since then, once the character is loaded in the world it crashes, closes the game and takes me to the crash report window, scanning the forums for different solutions but nothing seems to work. I only started playing the game a week ago, 2 days download/install, 2 days of play, 3 days of crashing.....

Uthgar

cost me £50 too^^

ZOS_GaryA

Hey there @Uthgar,

Could you please let us know what you've already tried? It'll help us avoid giving you repeat steps .

Also, if you haven't already, please feel free to submit a customer support ticket with a game consultant file attached. This file contains information about your computer and your connection that will help us determine what is causing this issue!