We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.
In response to the ongoing issue, the North American and European megaservers are currently unavailable while we perform maintenance.
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
In response to the ongoing issue, the ESO Store and Account System have been taken offline for maintenance.
Why don't I qualify ?
First off I have the game. I bought the Collector's Edition when it released. I've been with ESO since day one.
Two days ago I bought the Imperial version from Gamestop, downloadable version. When I put the code in the redeem box on my account page I I get the following message - "You do not qualify for this product". I went to your website and tried the buy now button and picked the Imperial version. When I got to the buy now page the same message was there instead of the buy now button.
I want the second game to try new characters and builds. It's the only way to get extra slots and I can mail back and forth between characters.
Why am I getting the "You do not qualify for this product".
Please help, thank you
Edited by abuniffpreub18_ESO on January 2, 2015 12:51PM Two days ago I bought the Imperial version from Gamestop, downloadable version. When I put the code in the redeem box on my account page I I get the following message - "You do not qualify for this product". I went to your website and tried the buy now button and picked the Imperial version. When I got to the buy now page the same message was there instead of the buy now button.
I want the second game to try new characters and builds. It's the only way to get extra slots and I can mail back and forth between characters.
Why am I getting the "You do not qualify for this product".
Please help, thank you
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Rosveen✭✭✭✭✭
✭✭✭✭I could be wrong, but I don't think you can have two versions of the game on one account. You need to create a new account with a different login.1 -
Winnower✭✭✭✭I have 2 accounts. me, and me2. works fine.VR14 Templar, VR14 DK, VR8 DK, VR7 NB, VR1 Sorcerer;
All 3 Alliances;
2 Pre-order Imperial Accounts, yes that means 16 characters on NA alone0 -
I could be wrong, but I don't think you can have two versions of the game on one account. You need to create a new account with a different login.
When I click the create a new account button it takes me to my current account. According to the instructions that came with the key you put the key in the redeem code box and that will create a new account.0 -
Ok, figured it out. I had to sign out of my current account in order to create the new one. Duh
Thanks for the help and have a great day0