constant game crashes any help?

Pokeylee

ok so ive just started playing and ive crashed like 10+ times already and ive only reached level 4!
it crashes when running around it kinda freezes for a sec then thats when it crashes
ive more than enough specs for the game. i played the beta version and had less trouble than this
i dont get an error message it just says the game has stopped working

anyone shed any light on why it could be happening

Flammendrung

I have the same problem but my game crash only in Cyrodil.
I can play PVE few hours and everything os ok.
When I join Cyrodil my game crashing ...
Game crash every 15 - 20 min. I tried everything, contact with Support many times and ... Nothing ...
Reinstaled system, changed HDD, still the same.

Pokeylee

and the loading screens dont always work starting to get annoyed now coz ive just paid for a game that dont work!

Ourorboros

Have you tried Repair option in Launcher? (Under GAME OPTIONS just above the scrolling text). Also, run the Game Consultant, and include those results when you contact Support (click the round icon to left of minimize button, on new view, click Game Consultant button at bottom of text field to start app). Good luck, but holiday schedules may not be your friend here.

Flammendrung

Of course i tried repair, I send game consultant result to Support and ... Nothing ... Game still crashing.

ZOS_PierreL

Hello all,

We have created a ticket especially for you, @Pokeylee.
Our team will contact you as soon as possible for further investigation.

Do you want us to create a new ticket for you, @Flammendrungeb17_ESO ?

Flammendrung

Of course You can create a new ticket.
Please try to help me.

burienb

i am having the same issue.... I played most of day December 23 with no issue. starting yesterday, I am averaging about 5min of game play before I crash to login screen. sometimes I can log back in, normally I have to exit and restart patcher. I have visited many websites with fixes, nothing has worked thus far. I have reinstalled my drivers, I have reinstalled game, I have run the repair tool, nothing has fixed this. I have run as admin, I have changed compatibility to svc pack 3, still nothing is working. I turn off my virus scan, I have opened ports, I have chanted and burned candles, my dog is looking at me scared as I the next step is some sacrifice to the computer gods.

not sure what to do next.

ZOS_PierreL

We have created ticket for both of you.

C3N50R3D

burienb wrote: »

i am having the same issue.... I played most of day December 23 with no issue. starting yesterday, I am averaging about 5min of game play before I crash to login screen. sometimes I can log back in, normally I have to exit and restart patcher. I have visited many websites with fixes, nothing has worked thus far. I have reinstalled my drivers, I have reinstalled game, I have run the repair tool, nothing has fixed this. I have run as admin, I have changed compatibility to svc pack 3, still nothing is working. I turn off my virus scan, I have opened ports, I have chanted and burned candles, my dog is looking at me scared as I the next step is some sacrifice to the computer gods.

not sure what to do next.

Are you getting any error when it CTDs? Any errors listed in windows event logs under applications? What are your computer specs?

burienb

no error messages. just go from running along singing a song to log in screen. no weird sound, no lag, no overheating, nothing... just one minute running down the path, next second staring at the log in screen.

my comp specs are win7 pro 64, gtx 670 2G vram, i5-3570, Samsung 256g ssd, 4G ram.

the first day I played I had no issues, played for like 6 hour straight. yesterday and today all day have just been anywhere from 2 min to 15 min playtime then dump to login.

very confusing. no errors listing in windows event logs, everything working great! I pulled up Farcry 4 with everything in high settings, and no issues... I run this on medium settings (thinking maybe video issues) and crash. I crash on ultra settings, I crash on minimal settings.

C3N50R3D

Hmmmm. Did you try sacrificing the dog? XD

C3N50R3D

Seriously have you tried monitoring memory usage? 4G RAM means Windows takes about 1/2 that for OS leaving 2G for the game. Try running Cleanmem as a task to deallocate memory that the game has allocated but is not using.
Delete shader cache cooked file and usersettings.txt in Live directory and let them respawn.
Prefer maximum power in NVidia Control Panel global profile and ESO.exe profile. Add profiles for dwm.exe and explorer.exe and set them prefer max power.
PCI-e link state power control disabled in Windows power settings.
CPU max power in Windows power settings.
Disable all sleep.
Unpark your CPU cores. Google how to do this.
Use Process Lasso software to mitigate ESO's unoptimized multithreading. Use game mode for the ESO.exe process. Google this for details.
Disable CPU stepping and power savings in bios. Use S1 instead of S3.
Only install NVidia driver and Physx. Do not install GeForce experience or shadow play.
Make sure you are running no more than one overlay or just turn them all off. Afterburner, Precision X, Steam, FRAPS, Dxtory, Razer, etc. They can interfere with each other.
Disable all addons just to test.

Seravi

Yeah depending on where you are 4Gigs of RAM may not cut it. Depending on where I am and what is going on like large dolmen fights with a ton of AoE going on, my game will use around 1.4 gigs of RAM if it is a hard fight area. Mix that with what Windoze is using and you are probably maxing your RAM. Keep task manager open and see what the game is using and your total system use of RAM. Also close the launcher after you log in. It has a known memory leak and will keep sucking up the memory if you leave it open. Most players start from the eso.exe unless there is a patch to avoid known bugs using the launcher.

When there have been memory leaks in the game I have crashed maxing the game at 3gigs, which is all it can use being 32bit. The game just throws me to the log in screen when that happens. Also try some of the above suggestions on settings. Hopefully you can play without being kicked soon.

C3N50R3D

Cleanmem will help with memory leaks. Set the task to every 10 min.

Uberkull

C3N50R3D wrote: »

Seriously have you tried monitoring memory usage? 4G RAM means Windows takes about 1/2 that for OS leaving 2G for the game. Try running Cleanmem as a task to deallocate memory that the game has allocated but is not using.
Delete shader cache cooked file and usersettings.txt in Live directory and let them respawn.
Prefer maximum power in NVidia Control Panel global profile and ESO.exe profile. Add profiles for dwm.exe and explorer.exe and set them prefer max power.
PCI-e link state power control disabled in Windows power settings.
CPU max power in Windows power settings.
Disable all sleep.
Unpark your CPU cores. Google how to do this.
Use Process Lasso software to mitigate ESO's unoptimized multithreading. Use game mode for the ESO.exe process. Google this for details.
Disable CPU stepping and power savings in bios. Use S1 instead of S3.
Only install NVidia driver and Physx. Do not install GeForce experience or shadow play.
Make sure you are running no more than one overlay or just turn them all off. Afterburner, Precision X, Steam, FRAPS, Dxtory, Razer, etc. They can interfere with each other.
Disable all addons just to test.

I know this was in Dec, but this is why I can't wait for console. This is absurd.