Client Crash - "runtime error R6025 - pure virtual function call", C++ library dialog

C3N50R3D

Sometimes reinstalling all the .net versions and C++ distributables helps.

Broonsbane

Update. It happened again. This time a new installation of Windows 8.1, a fresh install of ESO, and the default nVidia driver 334.89. This configuration had no issues prior to 1.5...no crashes for me until December 21st and now they are non-stop...typically on bosses in Vet dungeons though I've had it happen on trash pulls. It happens while holding block down with the right mouse button and then clicking the left button to bash...that's how it happens every time.

All I know is I cannot play my DK tank and I'm pretty frustrated. I've spent all of this time building a tank and now he's useless...I can't run my friends through dungeons due to the crashes and this is a game breaking issue.

Nhilandra77

I would like to update too. I have also done a complete fresh install . I have also deleted and reinstalled every driver in my pc. I know these drivers worked. my crashes started 16th dec or so

today I started the pc in selective startup. I had my anti virus running and nothing else. The game ran ok for 1 hour and crashed mid fight as usual. I await support to get back to me again. I also believe eso have introduced this in the last update and probably won't fix it until the next or maybe one after

kelly.medleyb14_ESO

Happened for the 11th time, Templar sword and board in combat going from left click to right click quickly. I think it may have something to do with the Skeleton Costume and/or sword and board.

Nardvark

I need a ticket made my self .. this happens way to often now... crashing on bosses pisses me off.. but it's not fair to other party members.. and its definitely something to do with S&B

Nhilandra77

Big update, possibly.


I add the possibly as today I had no crashes at all. that's from 3 pm until 7 pm. that's a big change as I usually crash 3 or 4 times by then.

last night my pc geek brother gave me a suggestion. update Adobe Flash. I did that and he also said uninstall and reinstall .net

today, after the update and reinstall I started my pc in selective startup again and I've been playing non stop no crashes. I don't know which of the 3 helped or even if it's just luck but 4 hours of bliss for me. i advise you to try .net re install and update Adobe. may help you too.

also I must add I have virtually reinstalled every driver, update and everything except a fresh windows install, so maybe it's a combination

Sacadon

Very interesting... I would put my $ on it being the .net reinstall, but speculating for sure. Good news either way and hope this continues for you.

BTW, which version of .Net did you reinstall?

Nhilandra77

I installed .net 4.5.2

Nhilandra77

damn. ah well, lasted a lot longer than normal. I just had the r6025 crash again, but instead of every hour or less I managed 5 hours of continuous play. While I'm very happy I actually played the game, still annoyed I crashed. I had hoped for it to be fixed. well, guess il look for another fix

kelly.medleyb14_ESO

lorren451 wrote: »

I have also been getting this crash on my DK 1H&S build. I almost always get the crash when I am blocking and then attacking either while holding block still or not. Though that is a bit misleading because it is not every time I do this. It seems to hit during specific times (armor proc, attack, block, enchant(?)). I can't narrow it down any farther than that. None of my other characters have this problem, not even my 2H build.

I have reinstalled pretty much everything and it "fixed" it for a day or two, but then started crashing again on the DK. Getting to the point where I don't really want to play that character cause I know it'll crash.

I think we are on to something here, it seems to be related to s/b and when switching from attack (left button) to block (right button).

Broonsbane

Support has asked me to install .Net and Flash as well and I still need to do that, but it obviously looks like that's not the issue since bwilliams did it already and it has crashed again. It definitely happens when holding the right block button and either swinging or bashing with the left button...happens about every time.

I really hope this is fixed soon as I only have my tank and can't run my guildies through dungeons due to this game-breaking issue.

kelly.medleyb14_ESO

For me it mostly happens on my AD toon who wears a Skeleton Costume and always when I go from holding my Left Mouse Button to quickly hitting my Right Mouse Button while using Sword and Shield.

Not sure if any of those are related issues.

Nhilandra77

I've had a lot of help off support which I really appreciate. I can't fault them tbh. but they do ask me to repeat stuff they know ive already done. They have now asked me to delete and reinstall fx cards drivers (already done) run registry cleaner (already done multiple times) and use a registry cleaner to remove all ati files. They have also finally said it's a known issue but since the studio staff were off over Xmas it could be a little while before fixed.

SainguinLibras

I haven't experienced the crash since my post in this thread, but it was definitely only when I was using S/B and only when I was switching from attack to block. There's something going on that causes a full disconnection when you try to block to quickly.

Nardvark

I'm to the point of suspending / cancelling my Sub.. its unplayable for me and my guild mates constant crashing in trials and such.. i may need to just hold off for a while.

SainguinLibras

I don't have crashes on nearly that kind of scale. Hopefully something happens soon to smooth stuff out for you and you're guildmates Nardvark.

Nhilandra77

I only have 1 crash a day now, if unlucky.

I start my pc in selective startup. only my virus protection, cooling fan and gamer programme working.

I updated and reinstalled all drivers

I uninstalled .net and reinstalled

I uninstalled and reinstalled all c++ versions

I always use ccleaner to do a registry cleaner

by doing this I played 2 full days no crashes and crashed once on the 3rd day. that's going from 1 crash an hour. first crash after 20 mins. I really recommend you try these options too, but the most important ones are these 3.

registry clean. reinstall .net . start in selective sstartup using misconfig

cheers all , hope this helps

Famemonster

This is the worst... There is no fix for it. After going to the microsoft website and reading about it, it looks as though I will have to go to computer tech school for a couple of years to be able to interpret what they say to do to fix it.

Nhilandra77

famemonster, contact support. They give step by step guides to the advice. hope it helps you

C3N50R3D

Famemonster wrote: »

This is the worst... There is no fix for it. After going to the microsoft website and reading about it, it looks as though I will have to go to computer tech school for a couple of years to be able to interpret what they say to do to fix it.

LOL You would have to have their source code to fix the bad pointer that is causing this error.

ZOS_MollyH

Greetings! We do see that @Broonsbane‌ you are currently in touch with one of our support representatives, and we are creating tickets for those of you who have submitted bug reports instead of support requests. Thank you all for your patience, and a support representative should be in touch with you soon!

mightyshadeb16_ESO

I personally experienced this issue as well yesterday. Twice under 20 minutes in Greenshade VR3 final quest "dungeon" zone, after playing normally for at least 3 hours straight.

I went to a safe place after the second crash (no enemy at all in the sub zone I was in), logged off properly, closed my TESO client and then restarted my computer.

Once back in the game, I didn't experience the issue for the rest of the dungeon and until I logged off for the night a few hours later. I will see if it happens again to me today so I can provide more troubleshooting.

I am using Windows 8.1 64bits Professional with Media Center.


EDIT: after playing pretty much all day, the issue didn't occur again. Before playing though, I did a few computer maintenance tasks. I did all Windows updates, deleted the temporary files, update nvidia drivers and did a few virus checks. So far, so good.

Broonsbane

Update - support has been great, and they've kept in touch through all of this. Although it's been going on since December 21st, for me, I am confident everyone is aware of it and they will figure it out soon.

I am at the point where I have installed Adobe Flash (my Windows 8.1 didn't have the system version installed, just the browser version in Chrome). I ran City of Ash and Spindle yesterday with no crashes, though I was going easy on the blocking.

I will be testing more vigorously today and will report back:

So far I've done:

1. Removed add-ons. Outcome: still crashed (I've since added them all back)
2. Turned on DEP (Data Execution Prevention) - Outcome: still crashed
3. Submitted msinfo32 to the support team for further analysis
4. Updated/reinstalled Visual C++ libraries (2005 - 2013) - I didn't uninstall them! Way too many programs in Windows use these, and I felt my system would break...they didn't ask me to uninstall them, only reinstall -- I just wanted to be clear so someone else doesn't misinterpret and do that! Outcome: still crashed
5. Deleted msvcr100.dll file from program files/x86/zenimax/teso/live/game and copied the one from c:windows\system32 back into the game live/game folder. Outcome: still crashed
6. I personally made the decision to reinstall Windows 8.1 and reinstalled TESO. Outcome: still crashed
7. CS asked me to reinstall .NET framework, however, the system wouldn't let me resinstall .NET - Windows basically stopped the reinstallation and popped up a dialogue box stating .NET 4.5 is fine, you're not allowed to reinstall, haha!
8. CS asked me to uninstall Adobe Flash player and reinstall it. Aha! I didn't have the "system" version of Adobe Flash, just the browser version, so I installed Windows 8.1 system version from https://get.adobe.com/flashplayer/
9. I was also asked to install the .NET Framework 4.5.2 update (done)

So far, I have had no crashes after items 8 and 9.

There are a couple of other steps left to try such as enabling .NET 3.5 in Windows 8, but so far, no crashes so I'm not touching anything else at the moment.

Lastly, I just want to say that as frustrating as this is, I love the game, and I am hopeful there will be a permanent fix soon once the team isolates the root cause. The team has done a good job in keeping in touch with me, and I didn't feel like I was being ignored once - great job ZOS...really hope you guys find the root issue and can patch it soon.

I will say, as a side effect, I've worked on my DPS spec, so I can now tank and dps effectively. Got to find a silver lining somewhere! ;-)

I'll keep you guys updated.

Sacadon

@Broonsbane‌ thanks for the details and update. Details are of high value with such things.

I recently bought a new Razer blade 2014 to use while traveling and it has fresh OS and crashed once but it was a different symptom than the one I get on my PC. I need to confirm flash and the required libraries because it's probably missing a lot. It doesn't even have AV on it yet. Anyway, I thought it was interesting that I didn't crash the same way. I only PvPed for about 3 hrs though.

melodeath

same problem here..i quit and unninstalled the game 4 months ago but i didnt have the issue at that time whatsoever.. only 2 weeks ago i did a complete reinstall of windows on my pc and updated everything + an install of eso to see how the game is doing.

but as the others in this thread i have the exact same issue, game crashes around every 10 minutes and i dont really think the issue is on my pc tbh

edit: yesterday i was playing dual wield and bow and cant really remember if i had a crash, today i was tanking 1h/shield and game almost crashed on every trash pack/boss

Broonsbane

Update: No crashes since I've done items 8 and 9 above...not sure if it was Flash, the .Net update or both, but for me, that did the trick...no crashes since. Definitely open a ticket and let customer service help you guys out...they took care of me and ultimately their troubleshooting solved the problem for me. Hope you guys get it sorted out soon.

Eru

Hello!
I have been having this issue also, since mid december. Owning a DK14 tank, and I only experience it mostly on intense fights in trials (first boss Hell-ra, and trash Hell-ra, fights in AA) and the trouble started when I was grinding some higher level mobs in Craglorn for XP..

I have been reinstalling and repairing the game, re-installed .net and nothing worked for me. Today I wil try to update Adobe.
I am also using a razer mouse, could this be connected?

Would love to receive a complete of CS of workarounds for this irritating issue, thanks!

Nhilandra77

I've started getting this crash more again. I went days without. Then one a day. now 2 or 3 a day again. This is so annoying

melodeath

i can now safely say that after doing everything listed in this topic to solve the crash it still didnt solve it.

i'm also more certain it has somthing to do with 1hand and shield since i litterly only get the crashes when im using that setup.

yesterday i didnt play with 1 hand/shield whatsoever and did not get a single crash, now playing with it again and have had 3 crashes in 20 minutes every time i was in combat.

kelly.medleyb14_ESO

I was seeing a lot of these crashes on Mon - Wed but now it's fixed (Friday) havent had a crash in 2 days.

That said there is a persistent runtime error involving s/b right click (block) usually while in battle and switching quickly from a heavy attack to a block.