Maintenance for the week of April 27:
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· [COMPLETE] NA megaservers for maintenance – April 27, 3:00AM EDT (7:00 UTC) - 5:00PM EDT (21:00 UTC)
· [COMPLETE] EU megaservers for maintenance – April 27, 2:00 UTC (April 26, 10:00PM EDT) - April 27, 16:00 UTC (12:00PM EDT)
· [COMPLETE] NA megaservers for maintenance – April 27, 3:00AM EDT (7:00 UTC) - 5:00PM EDT (21:00 UTC)
Client Outdated but Launcher will not initialise
This has happened so often I've had enough.
When I try to access the game it often states: 'invalid client: exit and update using the patcher'.
When I open the launcher it takes some 20 minutes to show any text (if at all) and then seldom shows the 'play' or 'update' button. If it does it often updates to 150%
The 'initializing' ribbon does not show any coloured bar more often than not.
(Strangely, I did manage to install update 5...since then nought.)
Often with no text I cannot 'repair' or fix it.
Therefore, I cannot access the game.
This has happened before and support could not come up with any meaningful work around. Shame, I think I will have to quit as it appears this launcher is broken.
Anyone else having these problems?
When I try to access the game it often states: 'invalid client: exit and update using the patcher'.
When I open the launcher it takes some 20 minutes to show any text (if at all) and then seldom shows the 'play' or 'update' button. If it does it often updates to 150%
The 'initializing' ribbon does not show any coloured bar more often than not.
(Strangely, I did manage to install update 5...since then nought.)
Often with no text I cannot 'repair' or fix it.
Therefore, I cannot access the game.
This has happened before and support could not come up with any meaningful work around. Shame, I think I will have to quit as it appears this launcher is broken.
Anyone else having these problems?
0
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KhajitFurTrader✭✭✭✭✭
✭✭The "invalid client" error message appears when the client's software version and the server's mismatch. 1.5.4 has been pushed today on US (and will be tonight for EU), so if you play on the US megaserver, and your Launcher hasn't patched the client yet, you will get that error.
You might want to check a few things on your end:- If you are connected via WiFi, try to connect your Mac via network cable to the router, to see whether the Launcher's behavior changes and/or becomes less erratic.
- Make sure the TCP/IP ports described in this KB article aren't blocked, neither by your Mac's firewall, nor by your router.
- I suppose that the volume ESO's installed to has sufficient free space, and file system as well as file permissions are in order? You can check it with the Disk Utility from within a Recovery Boot (hold [Alt] after the Boot Chime).
- First, rename your Zenimax Online folder in /Applications to something like Zenimax Online Backup
- Grab the Installer from your account page at https://account.elderscrollsonline.com/
- Running the Installer.app should yield you a new Zenimax Online folder in /Applications, and a new Launcher.app. There should be no subfolders yet.
- Start the Launcher. Go to the settings (cogwheel). Select your megaserver and the language you want to play in. Hit apply. Close the Launcher.
- Now you can either copy the Launcher.app to your backup folder from above, overwriting the old file, and then renaming the backup folder to its original name (you'd have to delete/rename the newer folder first). Or you can copy the subfolder Elder Scrolls Online from the backup folder to the new one, if you have the space.
- Start the Launcher again; it should begin downloading and applying the latest patch.
- If this fails for some reason, make a right-click on Launcher.app and select Show Package Contents. Go to the Contents/MacOS subfolder. There you can find a host.developer.log file. You can provide this file to customer support.
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