Terrible Ping / Latency Issues NA Megaserver 11/6/14

Agrippa_Invisus

Latency issues tonight on the NA megaserver are *** poor. Frequently 3-8K pings for multiple players.

Cyrodiil (Thornblade) is nothing but warping and lagging. It is utterly unplayable.

FIX YOUR GAME.

Valen_Byte

Its not just PVP....its PVE also....really starting to *** me off. Thats not easy to do as I am one of those diehard fans. Tried to do undaunted pledge...could not even complete it do to latency. 500-700+ in a group instance.

Jaxsun

count me in as having this same experience

Seravi

Same here. Terrible....ugh...

Spidermonk

I sometimes will be around 60 (normal) but will get constant spikes of 200-900ms. Seeing the damn yellow/red text is getting annoying.

Sinlar

Been having this problem as well since the patch. Normal ping is around 100, then at random times getting spikes of 999+, for approx. 5 to 10 seconds. Occurrences are usually no more than 10 minutes apart, sometimes just a couple. During these spikes seeing rubber banding etc.

Also getting loot and general item lag which does not seem to coincide with the spikes, and is even more random.

According to stats on my end, I am only using 2.5% network capacity max when the game is running. There is nothing running in the background that could cause these spikes. West coast NA, so normal ping is about right.

Tried all the usual things with no change whatsoever.

It appears to be a problem at Zenny's end.

Gazjon

Been thrown out twice from game in last 10 minutes with no warning or reason. When logging back in, lag is horrendous, quest characters do not respond, or allow selection of options and I die from attacks from invisible enemies. As I've just had my next payment taken for playing, this seems particularly galling.

brandon

I'm having this issue as well. I keep getting 999+ and then being kicked from the game. It has happened 3 times in the last hour. This is on the NA server and (for me anyway) in PVE.

I haven't changed anything on my end at all. Nothing is running in the background, so this must be on Zenimax's end. Please fix this guys, it is the weekend and i would like to be able to play. @ZOS_JessicaFolsom @ZOS_GinaBruno @ZOS_TristanK @ZOS_LenaicR

moiraleafcull

Same as above. Intermittent spikes in ping to over 3000. Game freezes. Multiple crashes including 2 to blue screen. Have had more crashes since this patch than all prior game time including beta.

brandon

Can we at least get a statement about this issue? I just tried again with and got booted 2 more times. @ZOS_LenaicR @ZOS_JessicaFolsom @ZOS_GinaBruno @ZOS_TristanK

ZOS_MollyH

Hello everyone,

If you are experiencing latency issues, please contact our customer support team directly. There are several things that can cause these issues, and our team will need to be able to address your specific problem directly with more detailed information about your connection and ISP.

When new patches get pushed, sometimes the change in data or how we distribute it through back-end fixes can mean that you may need to adjust your connection settings to be able to connect effectively - even when your connection was fine prior to the patch.

We do thank you for your patience, and if you have an existing support ticket an agent will be reaching out to you shortly to help resolve your issue!

brandon

ZOS_MollyH wrote: »

Hello everyone,

If you are experiencing latency issues, please contact our customer support team directly. There are several things that can cause these issues, and our team will need to be able to address your specific problem directly with more detailed information about your connection and ISP.

When new patches get pushed, sometimes the change in data or how we distribute it through back-end fixes can mean that you may need to adjust your connection settings to be able to connect effectively - even when your connection was fine prior to the patch.

We do thank you for your patience, and if you have an existing support ticket an agent will be reaching out to you shortly to help resolve your issue!

Shortly... I'm still waiting almost 2 hours later. Anyway my support ticket is 141108-000628

brandon

Can you guys please help me already? It's the weekend and i would like to play your game. @ZOS_MollyH @ZOS_LenaicR @ZOS_JessicaFolsom @ZOS_GinaBruno @ZOS_TristanK I sent in a support ticket and i've been waiting for 5 hours now.

ZOS_MollyH

Hello @brandon‌ !

We see that a customer support representative has reached out to you via your ticket. Thank you so much for your patience!

Gazjon

Been looking at my internet connection to the elderscrollsonline site. It seems that the route goes through Ireland and one of the nodes there is causing terrible lag. The host name is
ec2-79-125-0-5.eu-west-1.compute.amazonaws.com
and the IP address is 79.125.0.5
Average ping is over 3000 with a packet loss of about 15% so it looks like any problems from the UK end may be that node.

Spidermonk

My issue got resolved...turns out it was a faulty ethernet cable.

Deheart

Agrippa_Invisus wrote: »

FIX YOUR GAME.

"I go from is there a real problem?", to, "Its not worth my time, a cranky user problem." upon reading this statement and don't even bother reading the rest of the thread.

brandon

ZOS_MollyH wrote: »

Hello @brandon‌ !

We see that a customer support representative has reached out to you via your ticket. Thank you so much for your patience!

Ok it has been 6 hours since they messaged me, but they haven't responded back again. This is now 1 full day gone for playtime, so can you guys please hurry up and help me solve my issue? @ZOS_MollyH @ZOS_JessicaFolsom @ZOS_GinaBruno @ZOS_TristanK @ZOS_LenaicR