The Return of Data Load Failure

danno8

It is a bit different this time. The "artdata-data load failure" screen has been replaced with a "eso has crashed-let us know what you were doing" screen, along with some details about my system etc..

BUT, when I check my ESO logs the log says this:

"2014-11-06T08:04:17.567-06:00 Data load failure (144115188076039499)"

This has been happening since update 5 was sent live, several times per play session, and is eerily similar to how it began when update 1.2.3 went live and it took months to fix.

Please ZoS, I was so happy when this bug was crushed that I even came back and resubbed. Please fix asap.

ZOS_GaryA

Hey there @danno816_ESO,

Do you happen to have any add-ons installed? If so, please disable them, reload the UI, and let us know if this error persists. Thanks for your patience!

danno8

ZOS_GaryA wrote: »

Hey there @danno816_ESO,

Do you happen to have any add-ons installed? If so, please disable them, reload the UI, and let us know if this error persists. Thanks for your patience!

All right. Over a month later I have tried:

1. No addons at all (completely removed the folder)
2. Repair
3. Shutting Down AV
4. Launching as administrator, directly from the ESO.exe file.

Today I crashed 3 times in Cyrodil, twice managed to somehow survive, the third time I was in a 1 v 1, and have not relogged since (I am assuming my character is dead)

This is increasingly frustrating and is following the exact same pattern as the old "(artdata) data load failure" as several months ago.

I could use some more help here.

Arito

I have the same issue. It occurs mostly in cyrodiil where the load is pretty high. The only way I have found to reduce the number of crashes is to run the game in xp sp3 compatability mode, but that disables dx11 and reduces my framerate significantly. I have repaired, redownloaded, removed addons, etc etc but I have no real solution for making it work in the w7 and up environment in which dx11 is enabled. Always the same error "data load failure" followed by a seemingly random assortment of numbers that are almost never the same.

danno8

So I received a response from customer service that looks to have solved my issues. I have not crashed in the last 5 days (probably around 10 hours of play):

"Thank you for contacting The Elder Scrolls Online, The problem you are experiencing may be due to your connection or the download speed you have set for your ESO launcher. To try and resolve this issue, you can try changing the speed of your download by following the steps below:
Start the ESO launcher
Clicking the gear icon in the top right corner of the launcher
This will bring you to the Launcher Settings menu
Scroll down to the bottom of the window and change the Maximum Download setting to 5mbps or 10mbps.
We would also advise you to try the following:
Disable your antivirus and firewall software or make an exception/whitelist inside of your antivirus and firewall software to either allow the folder of Elder Scrolls Online or the specific files of ESO.exe and the Bethesda.net_Launcher.exe
Disable any add-ons/mods you may have added to your ESO game
Flush your DNS:
Click on the Start button
Type cmd in the Start Menu
Right-click on Command Prompt and select Run as Administrator
Type "ipconfig /flushdns" and hit enter
If it was successful, you will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache"
Power cycle the router

Add Port Forwarding. These are the ports that the game utilizes on the router. If any of them are closed, it can cause various connection issues, including lag.

TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24300 through 24331
TCP / UDP Ports 24500 through 24507
The process for opening the ports will vary depending on your router make and model, there are plenty of guides online, but I would recommend contacting your Internet Service Provider for help with this.
Download speeds are also related to internet connection speed, the speeds you get can vary quite a bit depending on what time of the day you use the internet, generally, networks experience heavy loads during the evening when usage is high. I would recommend testing this out using a speedtest regularly over the course of the day to make sure you aren't experiencing any dips in your connection speed.

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Another thing you can try is deleting the launcher files and then redownloading the launcher from your account page. Don't worry! This doesn't mean that you need to download the game again; we're just getting rid of the launcher and starting over so that we have a clean slate to work with.
By default, your launcher files are found here:
C:\Program Files (x86)\Zenimax Online\Launcher
Please delete this Launcher folder. Then, log in to your account on our website and click on the "Download Game" button on the page.
Please allow the launcher to download completely. It should recognize that your computer has game files, so when you click on the client it may say "play" or "repair."
To be on the safe side, the last steps you should complete should be checking for updates and running a repair, just to make sure that the game is up to date and ready to go. To do this, please follow these steps:
Click on the Game Options cog under the News section of the main screen on the launcher.
From the drop-down list, please choose Check for Updates.
Allow the launcher to run through its checks and updates. This may take a few minutes, and you may see it run from 0 to 100% and back down to 0% again. This is normal! Just let the launcher finish checking for updates.
Once it's done checking for updates, please repeat this process to do the repair. From the drop-down menu, please choose Repair and then give the launcher a few minutes to make sure that all of the files are in good working order."

I made one change, in that I used port triggering not port forwarding (port triggering closes the ports once ESO is done using them, port forwarding leaves them open at all times which is a security risk.)

I also did not remove my addons as I had tried that and it had no affect.

danno8

OK.

So the problem seemed to have went away for a while, but it looks like it has come back (or was never truly gone).

@ZOS_GaryA‌ are there any other suggestions to help resolve this issue? It is at its worst in Cyrodil but even today I was just in a Tavern in Malabal Tor walking around and...crash to the Crash Reporter.

Windows does not seem to recognize these as application crashes as it doesn't show up at all in reliability history.