Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
The issues on the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Billing
PSLAnimal
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Who do I have to mug to get some help updating my billing information? The card I used to get my initial six-month sub expired in the interim, I have entered my new card info several times, and the billing department keeps trying to use the old card. I have confirmed that with my bank.
I filed a ticket requesting email, about three hours ago. No reply.
I filed a ticket requesting a phone call, about two hours ago. No reply.
I called Zenimax and talked to a very polite young lady who took my contact information and promised to forward to "escalation" That was thirty minutes or so ago, and to be fair she said it may take an hour.
This isn't rocket science. It's E-Commerce 101. I should be able to update my billing info and have it effective immediately.
I filed a ticket requesting email, about three hours ago. No reply.
I filed a ticket requesting a phone call, about two hours ago. No reply.
I called Zenimax and talked to a very polite young lady who took my contact information and promised to forward to "escalation" That was thirty minutes or so ago, and to be fair she said it may take an hour.
This isn't rocket science. It's E-Commerce 101. I should be able to update my billing info and have it effective immediately.
Animal (Ask me what the PSL stands for. Go on. Ask.)
@PSLAnimal on the NA Megaserver
Making people wonder just what the hell is wrong with me since 1961.
@PSLAnimal on the NA Megaserver
Making people wonder just what the hell is wrong with me since 1961.
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ZOS_GaryA✭✭✭✭✭Hey there @PSLAnimal,
Your payment information can be modified on the account website. If you log in at account.elderscrollsonline.com using your game credentials, you can select "manage subscription" on the left and enter your new card information.0 -
PSLAnimal✭✭✭✭Hey there @PSLAnimal,
Your payment information can be modified on the account website. If you log in at account.elderscrollsonline.com using your game credentials, you can select "manage subscription" on the left and enter your new card information.
That's exactly the problem. I have entered the new information several times, and the page keeps trying to bill the old information. I called my bank and confirmed this - every billing attempt has been with the old card information. I even tried entering another card entirely and it still tries to bill the old card.
Edited by PSLAnimal on November 5, 2014 9:33PMAnimal (Ask me what the PSL stands for. Go on. Ask.)
@PSLAnimal on the NA Megaserver
Making people wonder just what the hell is wrong with me since 1961.0 -
ZOS_GaryA✭✭✭✭✭Thanks for letting us know! In that case, the customer support department will be able to assist you with this, as we're unable to provide billing support on the forums.0
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PSLAnimal✭✭✭✭Thanks for letting us know! In that case, the customer support department will be able to assist you with this, as we're unable to provide billing support on the forums.
I'm aware of that. My frustration is that they are not responding.Animal (Ask me what the PSL stands for. Go on. Ask.)
@PSLAnimal on the NA Megaserver
Making people wonder just what the hell is wrong with me since 1961.0