Delays while receiving in-game mail (Guild Store and other)

LunaRae

The worst zone offender for mail is Cyrodiil for me. I will never get mail in Cyrodiil without logging out of the game and back in.

Reloadui - does nothing
Log off game and back in - works 100% of the time

Sure those steps work, but it is pretty inconvenient to do this just to get some items.

onlinegamer1

@ZOS_AlvinM
This is what you said:

ZOS_AlvinM wrote: »

Hi everyone. We value your feedback and will be looking into this issue. For the players that this is affecting please try the following steps:

1. Type /reloadui in the Chat Box to reset your UI
2. Open your map by pressing [M], then teleport yourself to a wayshrine
3. Perform a soft reset: log out to your desktop, exit the ESO launcher, and wait for 15 minutes before logging back in.

If the issue persists, please reach out to our Customer Support Team.

This is what we heard:

ZOS_AlvinM wrote: »

In order to play the game, you have to NOT play the game for 10-15 minutes.

You may not have meant to say it that way, but that is exactly how it came across.

SteveCampsOut

onlinegamer1 wrote: »

@ZOS_AlvinM
This is what you said:

show previous quotes

ZOS_AlvinM wrote: »

Hi everyone. We value your feedback and will be looking into this issue. For the players that this is affecting please try the following steps:

1. Type /reloadui in the Chat Box to reset your UI
2. Open your map by pressing [M], then teleport yourself to a wayshrine
3. Perform a soft reset: log out to your desktop, exit the ESO launcher, and wait for 15 minutes before logging back in.

If the issue persists, please reach out to our Customer Support Team.

This is what we heard:

show previous quotes

ZOS_AlvinM wrote: »

In order to play the game, you have to NOT play the game for 10-15 minutes.

You may not have meant to say it that way, but that is exactly how it came across.

Is that what you hear? What I heard was ... "I have read all your work-around solutions in this thread and am now going to spout them off back at you as my brilliant solution to an issue we have caused you..."

Gyudan

Pallmor wrote: »

The whole "buying from a guild store" system needs to be reworked. Sending guild store purchases via email looks like a really kludgy solution that was added at the last minute after the developers realized that they couldn't easily interface the guild store code with the existing merchant UI . It needs to be reworked so that buying from a guild store is no different from buying from any other merchant (item appears in your inventory immediately).

I fully agree with this.

I almost feel bad for @ZOS_AlvinM and the wave of LOLs and bad comments he received, but his answer deserved them.

JessieColt

ZOS_AlvinM wrote: »

Hi everyone. We value your feedback and will be looking into this issue. For the players that this is affecting please try the following steps:

1. Type /reloadui in the Chat Box to reset your UI
2. Open your map by pressing [M], then teleport yourself to a wayshrine
3. Perform a soft reset: log out to your desktop, exit the ESO launcher, and wait for 15 minutes before logging back in.

If the issue persists, please reach out to our Customer Support Team.

Any number of these works to force an update between the servers and the client and as reported by others in the thread, those steps do work.

But they shouldn't be necessary.

I have noticed that I am getting notifications that I have mail about 10-15 minutes before I can see the mail itself in the inbox.

I haven't tried traveling yet to see if that forces the system to deliver the actual mail, and not just the notification, because so far I have been busy enough doing something in game that doesn't permit me to just run to a wayshrine and leave the area. By the time I am able to do that, the mail itself has arrived.

Mitrenga

Gyudan wrote: »

show previous quotes

Pallmor wrote: »

The whole "buying from a guild store" system needs to be reworked. Sending guild store purchases via email looks like a really kludgy solution that was added at the last minute after the developers realized that they couldn't easily interface the guild store code with the existing merchant UI . It needs to be reworked so that buying from a guild store is no different from buying from any other merchant (item appears in your inventory immediately).

I fully agree with this.

I almost feel bad for @ZOS_AlvinM and the wave of LOLs and bad comments he received, but his answer deserved them.

To be honest, I won't be surprised to see a ZoS staff reply like "Darude-Sandstorm" from now on. With this sort of replies, it must be close.

nexmilitis

ZOS_AlvinM wrote: »

Hi everyone. We value your feedback and will be looking into this issue. For the players that this is affecting please try the following steps......[/url]

This issue is still happening...

Xendyn

Yes, yes it is and its Still kind of ridiculous that something so basic in the game hasn't been fixed yet.
Don't mind this one being necro'd at all.

stefan.gustavsonb16_ESO

nexmilitis wrote: »

This issue is still happening...

And most likely, it will keep happening. It's sort-of working, which seems to be considered good enough.

k9mouse

ZOS_AlvinM wrote: »

Hi everyone. We value your feedback and will be looking into this issue. For the players that this is affecting please try the following steps:

1. Type /reloadui in the Chat Box to reset your UI
2. Open your map by pressing [M], then teleport yourself to a wayshrine
3. Perform a soft reset: log out to your desktop, exit the ESO launcher, and wait for 15 minutes before logging back in.

If the issue persists, please reach out to our Customer Support Team.

Yeah the tips work, but this bug is old as time itself. It will be cool if it ever get fixed however. Also the "no crown when forming groups bug" will be also cool to fixed.

nexmilitis

Xendyn wrote: »

Yes, yes it is and its Still kind of ridiculous that something so basic in the game hasn't been fixed yet.
Don't mind this one being necro'd at all.

Yep, I deliberately necro'd this in the full knowledge of how old this bug is...seriously needs to be looked into...

Out of curiousity, @ZOS_AlvinM are you still around, and could you by chance provide an update on whether or not this is on the "To-Do" list of things to fix?

Cazic

Thanks for bringing back my old thread, guys This is a longstanding issues that impairs basic a basic function of the game which we'd all like to see resolved.

BigM

But just another bug that has been around from 2014, sometimes I think they have no clue how to fix anything.

Majic

I think they might have tried notifying the person responsible for fixing this via in-game mail, and it hasn't arrived yet.

Aeradon

ZOS_AlvinM wrote: »

Hi everyone. We value your feedback and will be looking into this issue. For the players that this is affecting please try the following steps:

1. Type /reloadui in the Chat Box to reset your UI
2. Open your map by pressing [M], then teleport yourself to a wayshrine
3. Perform a soft reset: log out to your desktop, exit the ESO launcher, and wait for 15 minutes before logging back in.

If the issue persists, please reach out to our Customer Support Team.

Not sure if you even play the game. Please spend more time playing it rather than just finishing the hours bound by your employment contract.

1. /reloadui doesn't work on retrieving mails. I've done it every time the mails are delayed or won't load, none of those times have reloadui worked.

2. Teleporting from Map is a gold sink, you are currently replying to traders who constantly buy stuff from guild stores or guild traders, it's definitely not an option here. As mentioned in thread, it usually takes more than one teleport to get the mail loading, meaning to say each time I want my mail to load, I have to run to the way shrine, teleport somewhere, and teleport back, and run to my original location = running simulator + 2 loading screens.

3. You don't need to log out for 15 minutes, just log out to character selection screen and log back in, the mail will load then. (10s wait in Belkarth, 2 loading screens in other towns) Which is what we all do, and it's annoying, and it wastes time.

It has been like this since PC beta, just because players got used to it doesn't mean it's no longer a problem. Fix it will you?

Edit: Not sure which patch broke it, but I now have mails that won't load as well. It sits in the mailbox, and still shows other mail's content when clicked on.

Personofsecrets

ZOS_AlvinM wrote: »

Hi everyone. We value your feedback and will be looking into this issue. For the players that this is affecting please try the following steps:

1. Type /reloadui in the Chat Box to reset your UI
2. Open your map by pressing [M], then teleport yourself to a wayshrine
3. Perform a soft reset: log out to your desktop, exit the ESO launcher, and wait for 15 minutes before logging back in.

If the issue persists, please reach out to our Customer Support Team.

Mail delay has been in the game forever. Most of the time I relog to update the mail, but I assumed it was intended...

Ashtaris

Yep, I'm glad someone brought this thread back to life. It's something that ZOS needed to get fixed a long time ago, along with the "Waiting forever to get the guild bank inventory list to load" bug. They have been reported dozens of times in the forums, and who knows how many times with bug reports, but it's like they just don't care.

Cazic

At this point, considering this bug has been around since launch, it seems like something that is inherent with the way the mail system functions. In other words, not a bug they can simply fix, but a flaw that would require a more thorough rework of the programming involved. If that's true it would explain the delay in fixing it as the developers won't just admit that the whole thing is flawed, and it's not an issue really important enough to dedicate resources to at this point.

Onliwun

Please fix, I must relog 90% of the time to get guild store mail. How about a check for mail button that force the process?

Belidos

Gythral wrote: »

show previous quotes

ZOS_AlvinM wrote: »

Hi everyone. We value your feedback and will be looking into this issue. For the players that this is affecting please try the following steps:

1. Type /reloadui in the Chat Box to reset your UI
2. Open your map by pressing [M], then teleport yourself to a wayshrine
3. Perform a soft reset: log out to your desktop, exit the ESO launcher, and wait for 15 minutes before logging back in.

If the issue persists, please reach out to our Customer Support Team.

ROFLMAO @ZOS_AlvinM

Tell CS we are way past trying these jokes
/reloadui - not almost all the time
moving within zone to another wayshrine - never
Who in their right mind thinks logging out for 15-20mins is an acceptable solution to ANY issue???

creating a ticket to get the type of replies CS give - ROFLMAO !!!

You either obviously haven't tried any of these or are unlucky enough to have hit a completely different yet alarmingly similar bug, as it has been noted time and time again in multiple threads that these solutions do in fact work for a majority of people for the mail issue, especially the moving to another zone one, which has been confirmed as working by players multiple times in this thread alone.

I agree that ZOS should be fixing these issues and not just giving us already known work rounds, but to blatantly say they don't work when it's been confirmed they do is just unfair.

Belidos

Aeradon wrote: »

Not sure which patch broke it, but I now have mails that won't load as well. It sits in the mailbox, and still shows other mail's content when clicked on.

That's something that has been happening since release too. If it's what i'm thinking it is from your description it's not an actual mail, but a ghost mail, they get created by deleting a mail and logging off/switching a character before the server registers it's deleted, had it quite a few times and it takes a little while and maybe a few character switches for it to right itself.

RizaHawkeye

Nestor wrote: »

Most of the time, my purchases show up in moments after I close the barter window.

Not debating this, but I can say with complete certainty that this has NEVER happened for me.

Ever.

Cazic

RizaHawkeye wrote: »

show previous quotes

Nestor wrote: »

Most of the time, my purchases show up in moments after I close the barter window.

Not debating this, but I can say with complete certainty that this has NEVER happened for me.

Ever.

I have to second this. I've not once, ever, had a guild store purchase show up in Mail without logging out and back in, or traveling to a different zone first.

CGPsaint

I love how the "fix" is to perform a series of steps to force the mailbox to update. That's some fine customer service there!

Slurg

Cazic wrote: »

show previous quotes

RizaHawkeye wrote: »

Nestor wrote: »

Most of the time, my purchases show up in moments after I close the barter window.

Not debating this, but I can say with complete certainty that this has NEVER happened for me.

Ever.

I have to second this. I've not once, ever, had a guild store purchase show up in Mail without logging out and back in, or traveling to a different zone first.

I have received guild store purchases without relogging or zoning.

It has happened for me 13 times.

In the past year and a half.

I no longer have any hope that it will be any different in the future.