Can't receive an access code

Swarog

Hello!
I can't receive an access code that was sent me after unsuccessful login due to OS reinstallation.
I've tried three times following steps:
- Entered user id, password and got access code notification.
- Checked my email (spam too) multiple times during 10+ minutes.

ZOS_PierreL

Hello @Swarog,

We have created a ticket especially for you. Our team will contact you as soon as possible to investigate your issue and find a solution to this problem.

Thank you.

Swarog

I'm here.
I can't enter the game 15+ hours.
I've requested phone call ~2 hours ago. Still waiting.

PunXt3rr0r

I hope you are not going to have the same problem as mine. Couldn't get access code too, they said there were problems with some e-mail address, so I wait 2/3 weeks to wait that the issue is fixed as I didn't went to change e-mail address. Result: after 2 month, the support did what they can, I contacted my ISP twice and at the end I had to change the address as nobody couldn't find what was the problem. So, to save you time I would suggest that you change your address. I waited 2 month for nothing

Swarog

Terrible story. But I can't find a way to change email in my profile.

ZOS, time is running out but no contact with me.
I'm a community leader. My warriors can't fight without me. Help me gods!

ZOS_GaryA

Hey there @Swarog,

Our customer support team responded to a ticket you submitted about the issue yesterday, and have not yet received a response. If you haven't received a reply, please be sure to check your spam/junk folder. If nothing is showing up, let us know and we'll be happy to do what we can from here!

Swarog

I've checked all email box and spam and junk folders too. No response from support. But I received emails from my friends (email works).

My email provider is Google GMail.

ZOS_GaryA

Hey there @Swarog,

We have sent you a PM and we'll be happy to continue helping you there!

Swarog

I've received one email from support to my new email address.
Replied. But still waiting for response 2+ hours.
My warriors prays with me to all gods but no luck.

Swarog

I've received access code and successfully logged in game. Thank your team!

ZOS_GaryA

Will do, thank you for your patience!

Kyoshiroc

I havent recived the code in two days, whats going on? my email works perfectly.