Cannot load character, stuck in Cyrodiil

GunemCleric

I cannot load my Cruleg Nimec as my toon was in Cyrodiil and Cyrodiil is not accessible in PTS, so the character load spins for at least 15 minutes (about how long I was gone after getting bored and wandering away), or at least i hope that is the issue.

That character happens to be v7 in PTS so i wanted to see the new leveling, but cannot get to it. My other characters work.

@ZOS_JessicaFolsom‌ @ZOS_AmeliaR‌

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btw, already /bug, but when you leave a crafting station in a sprint your toon is in like a weird sort of bow-legged run (best i can describe)

LonePirate

You need to contact Customer Service and ask them to move your character to a PVE zone.

GunemCleric

i *could* do that. pick up phone, call support, wait for (hopefully) short period, authenticate myself, give them the info, ask them to move my character,...,so that i can help provide free QA to a game I pay a subscription.

Or i can ask nicely on the forum for them to move my character and address the implied bug in waiting of Cyrodiil queue, while noting that the fact I cannot load means I cannot test in Cyrodiil.

If i have to go through 30-45 minutes just to test for them, then i will not ask in the future.

ZOS_GaryA

Hey there @GunemCleric,

We spoke with some folks in Customer Support and your character should now be in a safe location. If you end up stuck again, we do encourage you to submit a ticket even if you would like to request assistance on the forums. Let us know if you need any additional assistance!

GunemCleric

ZOS_GaryA wrote: »

Hey there @GunemCleric,

We spoke with some folks in Customer Support and your character should now be in a safe location. If you end up stuck again, we do encourage you to submit a ticket even if you would like to request assistance on the forums. Let us know if you need any additional assistance!

Thank you, i appreciate your help. My apologies concerning the ticket, i had forgotten about it being online or i would have used the time I spent with the thread to fill out a ticket. I will add the implied loading bug to the other thread. You may close this if you wish

JackDaniell

I also have this problem!!!! My toon name is Ebonheart Templar @ZOS_GaryA

ZOS_GaryA

Hey there @JackDaniell,

You should now be in a safe location as well!

Theoldguy

I have submitted an in game ticket about this problem that I also have and got the standard its a known issue were looking into it .
But no offer to move my toons

I guess I just cant test untill it goes live.

JackDaniell

ZOS_GaryA wrote: »

Hey there @JackDaniell,

You should now be in a safe location as well!

Thank you so much

Mawhonic1990

I also can t load my Char. Please move me to a save location. @Nightrun