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Not getting email with access code to PTS
Garkin
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I have tried to login to the PTS a few times last week and result was always the same - Game says that my computer is not authorized to login to my account and I'm not getting email with PTS access code.
It wasn't a big deal before, because I could play and test everything on the live server (EU megaserver). However because of Update 5 I really want login to the PTS, so I can test my addons with the new patch.
What do I do?
It wasn't a big deal before, because I could play and test everything on the live server (EU megaserver). However because of Update 5 I really want login to the PTS, so I can test my addons with the new patch.
What do I do?
Garkin / EU / CSF guild
My addons: SkyShards, LoreBooks, Dustman, Map Coordinates, No, thank you, ... (full list)
I'm taking care of: Azurah - Interface Enhanced, Srendarr - Aura, Buff & Debuff Tracker and more
My folder with updated/modified addons: DROPBOX
My addons: SkyShards, LoreBooks, Dustman, Map Coordinates, No, thank you, ... (full list)
I'm taking care of: Azurah - Interface Enhanced, Srendarr - Aura, Buff & Debuff Tracker and more
My folder with updated/modified addons: DROPBOX
We have contacted our Customer support team to help you solve your issue.
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Sublime✭✭✭✭Same problem here, I tried to reinstall the client but it didn't help.EU | For those who want to improve their behaviour: the science behind shaping player bahaviour (presentation)We have contacted our Customer support team to help you solve your issue.0 -
ZOS_GaryA✭✭✭✭✭Hey there folks,
We went ahead and created tickets for each of you about this issue. Our wonderful customer support department will be with you via email shortly to assist with resolving this problem. Thanks for your patience!0 -
Garkin✭✭✭Solved by customer support - I had to change email address linked to my account.Garkin / EU / CSF guild
My addons: SkyShards, LoreBooks, Dustman, Map Coordinates, No, thank you, ... (full list)
I'm taking care of: Azurah - Interface Enhanced, Srendarr - Aura, Buff & Debuff Tracker and more
My folder with updated/modified addons: DROPBOX0 -
Sublime✭✭✭✭Same here.EU | For those who want to improve their behaviour: the science behind shaping player bahaviour (presentation)We have contacted our Customer support team to help you solve your issue.0
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ZOS_GaryA✭✭✭✭✭Hey there @Sublime,
We went ahead and created a ticket for you as well so you can get logged in to PTS! Our customer support department will be with you via email shortly.
If anyone runs into a similar issue, we're unable to resolve this directly on the forums but our CS department will be able to swiftly assist you. Opening a ticket here is the quickest way to get this situation resolved.
Thank you very much for your patience! We look forward to seeing you in the PTS server.0 -
Sublime✭✭✭✭Hey there @Sublime,
We went ahead and created a ticket for you as well so you can get logged in to PTS! Our customer support department will be with you via email shortly.
If anyone runs into a similar issue, we're unable to resolve this directly on the forums but our CS department will be able to swiftly assist you. Opening a ticket here is the quickest way to get this situation resolved.
Thank you very much for your patience! We look forward to seeing you in the PTS server.
I'm sorry for confusing you, but with "Same here." I meant that my problem was also resolved by the costumer support as it was the case with @Garkin. So it's all fixed.
EU | For those who want to improve their behaviour: the science behind shaping player bahaviour (presentation)0