Invalid Address

Dagoroth

Just bought ESO. Trying to set up my account and every time I enter my billing information it's says "Invalid Address". Anyone have a fix for this?

ers101284b14_ESO

It has to be absolutely perfect. That means no Spaces, no shortening things. If your Credit Card has it at 422 Berry Lane and you put 422 Berry Ln it wont take it. it has to be absolutley perfect

Dagoroth

It's Perfect. I'm at a loss for what to do.

ers101284b14_ESO

If that doesn't help then contact them because thats the only other thing. Also double check on the zipcode. I live in 55511 but at my bank they have it as 55510 and it screws it up

Dagoroth

I'm just going to do a refund. Thanks anyway.

ers101284b14_ESO

That's unfortunate but your welcome

ZOS_PierreL

Hello all,

You should contact our billing support concerning your The Elder Scrolls Online account by taking the following steps:

• Open the Support page on the official ESO website and click on Email or contact Customer Support here.
• Once the support e-mail opens, choose Account / Billing under "What kind of problem are you experiencing?"
• Choose "I need help with something else." from the Select a Subcategory dropdown menu.
• Describe the problem in the space provided.
• Click Submit Question to send the appeal to Customer Support.

Thank you.

Dagoroth

What's the average wait time for a support ticket?

ers101284b14_ESO

Depends. I wrote them a few days ago and it took about 2 hours for them to write me back but they are still trying to troubleshoot my problem and are only writing me about once a day. Best thing to do is to send them a personal message on Facebook they will ask for the ticket number and usually contact you quicker.

Thatusernameistaken

What worked for me is not putting my suite number in the suite number box. I put it at the start of street address box.
5 1122 joeblow road
Like that.
As apposed to:
1122 joeblow road
5
Won't work.

I went through this crap in beta. I have to say it's very bad CR on their part for not bothering to address this issue.

starkerealm

In my case, it's just a freakin' voodoo thing. If I try to log my address from my desktop, the system freaks out and insists it's invalid. If I try to enter my address on the laptop right next to me, that's actually daisy-chained to the network through my desktop, no problems whatsoever.

Dagoroth

Hopefully this gets figured out soon. 10 hours and still no response from support.

ThePonzzz

There are a couple things it can be. Is your billing address different than your physical address you're putting in (for your credit card)? Are you using a prepaid card? Do you live somewhere weird like 35 SE St W?

ers101284b14_ESO

Dagoroth wrote: »

Hopefully this gets figured out soon. 10 hours and still no response from support.

Take the support number they gave you and write them on Facebook. It works really well.

I will also warn you that ZOS does not have phones so never do a phone support.

smeeprocketnub19_ESO

ers101284b14_ESO wrote: »

Dagoroth wrote: »

Hopefully this gets figured out soon. 10 hours and still no response from support.

Take the support number they gave you and write them on Facebook. It works really well.

I will also warn you that ZOS does not have phones so never do a phone support.

wut? I do phone support all the time and they get back to me within a few hours. It is the most reliable way to get help.

ers101284b14_ESO

smeeprocketnub19_ESO wrote: »

ers101284b14_ESO wrote: »

Dagoroth wrote: »

Hopefully this gets figured out soon. 10 hours and still no response from support.

Take the support number they gave you and write them on Facebook. It works really well.

I will also warn you that ZOS does not have phones so never do a phone support.

wut? I do phone support all the time and they get back to me within a few hours. It is the most reliable way to get help.

Really? I have seen people claim 10 hour wait times for phones. I thought they got rid of phones. I always wrote them on facebook and have yet to wait more than 2 hours for any resolution less than that for being contacted.

smeeprocketnub19_ESO

ers101284b14_ESO wrote: »

smeeprocketnub19_ESO wrote: »

ers101284b14_ESO wrote: »

Dagoroth wrote: »

Hopefully this gets figured out soon. 10 hours and still no response from support.

Take the support number they gave you and write them on Facebook. It works really well.

I will also warn you that ZOS does not have phones so never do a phone support.

wut? I do phone support all the time and they get back to me within a few hours. It is the most reliable way to get help.

Really? I have seen people claim 10 hour wait times for phones. I thought they got rid of phones. I always wrote them on facebook and have yet to wait more than 2 hours for any resolution less than that for being contacted.

Man I haven't experienced that at all. One time I thought they forgot to call me back but I got an email from that day saying they had tried and were unable to reach me.

So other than that, without fail, I get a fairly timely response.

Dagoroth

Thanks for the help guys. I sent them a message via facebook. I'm really anxious to play.

ers101284b14_ESO

Wish I could have been of better help.

Dagoroth

Well, Support isn't getting me anywhere. They keep telling me to do the same thing i've already done.

Elf_Boy

Thatusernameistaken wrote: »

What worked for me is not putting my suite number in the suite number box. I put it at the start of street address box.
5 1122 joeblow road
Like that.
As apposed to:
1122 joeblow road
5
Won't work.

I went through this crap in beta. I have to say it's very bad CR on their part for not bothering to address this issue.

Credit Card processing issues are more often then not by what info your bank has on file... not the merchant.

If your bank has it entered with the suite at the end of line two and not in the unit field then that is what you will need to type.

To make it more confusing, not all vendors use the same protocol for verification. The better ones cost more money to use -- which seems stupid to me as the better ones stop (or help stop - nothing is perfect) fraud.

Since the merchant pays for any claim filing fees if they lose and the bank pays if the merchant win any charge backs visa (or credit card X - pretty much all the same) makes money either way and doesn't care because people are not going to stop using cards.

Dagoroth

Got it fixed. I guess my address doesn't exist :P Now just to spend three days downloading. Have to love 256/Kbps