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Do We Really Need to Confirm Email Deletion?
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Xeres14✭✭✭Love Having to Confirm Email DeletionYou can't even delete attachments, so there's that. What's the risk here? You might delete a message about a guild sale that contains no useful info? Oh, darn.
And as somebody who actually suffers from occasional nerve discomfort thanks not only to gaming but my job, I find this kind of insulting.
Oh, nevermind. It's not worth it.Edited by Xeres14 on September 16, 2014 4:16PM1 -
Orchish✭✭✭✭✭
✭Hate Having to Confirm Email DeletionNot so bad with a few mails. But a few hours in PvP... Would like the option to toggle it off please
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Elsonso✭✭✭✭✭
✭✭✭✭✭Love Having to Confirm Email Deletionlordrichter wrote: »Yes!
The point of a confirmation dialog, as any competent GUI designer will tell you, is to allow the user to recover from making a mistake they do not realize they are making, or to allow the user to recover from a decision that they now regret.
An extra "Are You Sure" click does not stop people from accidentally deleting an email. People will still use the muscle memory click sequence with or without this, just one extra step. I do not stop and think about the confirmation other than "really, you want me to confirm what i just told you to do?". Any competent GUI designer knows this, which is why the Deleted Items folder and the Trash can was invented.
If they really cared about people deleting by mistake, then a Deleted Items folder would do more to allow someone to recover from a mistake than an annoying Nanny action.
Besides, what can be in an email, other than an attachment, that is so important that it can't be deleted by mistake?
No, adding a confirmation does not prevent people from just clicking through it anyway. The point of the dialog is not to prevent the user from making a mistake, it is to allow them a chance to correct a mistake.
As we have both said, the proper solution is a way to recover, like with a trashcan. This costs more money, though.
But, since we both seem to be referring to competent GUI designers, you also know that in an environment where there is no recovery from an action with a permanent result that serious thought has to be given to the confirmation dialog.
I would not presume to say that all email is unimportant.XBox EU/NA:@ElsonsoJannus
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Total in-game hours: 11321
X/Twitter: ElsonsoJannus1 -
Arsenic_Touch✭✭✭✭✭
✭Yes we do.
How about you delete an e-mail with a COD for say 50000 gold and because of game lag the 'take all' key didn't register so you end up deleting the 50k.
Bet you'd have wanted an extra keypress then wouldn't ya.
You might actually have an argument if you could delete mails with attachments on them. You can't. They changed it after launch. So no, we don't want that extra key press because it's clearly not needed.
This is just another example of ZoS wasting time on something that isn't needed, wasn't asked for and ultimately annoys more players than it helps.
If they really wanted to do something about it, they would've added a trash bin where they could retrieve a recently deleted mail not like the mail would actually contain anything but still. Where as the most actively requested change to the mail system (replying to a mail) has been ignored for over 6 months!Edited by Arsenic_Touch on September 16, 2014 4:40PM☠ Is it better to out-monster the monster or to be quietly devoured? ☠
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Zorrashi✭✭✭✭✭Love Having to Confirm Email DeletionI hated the times when I wanted to delete mail, clicked X, nothing happened, clicked X a few more times....log back in the next day and find out that I deleted more mails than intended. With this system, I know for certain that I actually pressed the button, and seldom ever re-try the deletion process now.
It is a small, yet very helpful feature.0 -
smeeprocketnub19_ESO✭✭✭✭✭
✭Hate Having to Confirm Email Deletionlordrichter wrote: »lordrichter wrote: »Yes!
The point of a confirmation dialog, as any competent GUI designer will tell you, is to allow the user to recover from making a mistake they do not realize they are making, or to allow the user to recover from a decision that they now regret.
An extra "Are You Sure" click does not stop people from accidentally deleting an email. People will still use the muscle memory click sequence with or without this, just one extra step. I do not stop and think about the confirmation other than "really, you want me to confirm what i just told you to do?". Any competent GUI designer knows this, which is why the Deleted Items folder and the Trash can was invented.
If they really cared about people deleting by mistake, then a Deleted Items folder would do more to allow someone to recover from a mistake than an annoying Nanny action.
Besides, what can be in an email, other than an attachment, that is so important that it can't be deleted by mistake?
No, adding a confirmation does not prevent people from just clicking through it anyway. The point of the dialog is not to prevent the user from making a mistake, it is to allow them a chance to correct a mistake.
As we have both said, the proper solution is a way to recover, like with a trashcan. This costs more money, though.
But, since we both seem to be referring to competent GUI designers, you also know that in an environment where there is no recovery from an action with a permanent result that serious thought has to be given to the confirmation dialog.
I would not presume to say that all email is unimportant.
Didn't it technically cost them money to put the stupid feature in place in the first place? Just remove it if putting in a trashcan is too much trouble. (they'd probably break a bunch of things trying to do that anyway)Dear Sister, I do not spread rumors, I create them.1 -
Nox_Aeterna✭✭✭✭✭
✭Hate Having to Confirm Email DeletionUseless adition. Confirming on those that have items was enough.
Again the devs are better meddling with what is already working than actually fixing what is in need."Never attribute to malice that which is adequately explained by stupidity."
-Hanlon's razor0 -
Bazzakrak✭✭✭Hate Having to Confirm Email DeletionA simple checkbox, that would let the individual player decide if they want to get the confirmation or not.
Then those who dont want it can say so, and those who do want it can keep it.
Those of us who then off course choose to not have it, should not have an option to get items back that we deleted that way from support
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GnatB✭✭✭✭Hate Having to Confirm Email DeletionYes we do.
How about you delete an e-mail with a COD for say 50000 gold and because of game lag the 'take all' key didn't register so you end up deleting the 50k.
Bet you'd have wanted an extra keypress then wouldn't ya.
There should only be a confirmation if there is actually an unclaimed attachment.
That said, according to other posts (I've never tried it) you can't delete an e-mail with attachments regardless. So the confirmation is 100% useless.
Heck, I'd be more in favor of autodeleting an e-mail when attachments are collected than I would this confirmation.
Achievements Suck0 -
Ourorboros✭✭✭✭✭
✭✭Hate Having to Confirm Email DeletionJust discovered another 'confirmation' dialog. Tried to destroy a used disguise, now have to type DESTROY after R-click, much the way a character is deleted. PITA
PC/NA/DCBreton Sorcerer Maester.White - BB meets GoT >Master Crafter< { 9 Traits completed 4/23/15 }
TANSTAAFL--->There ain't no such thing as a free lunch.....Robert Heinlein
Women and cats will do as they please, and men and dogs should relax and get used to the idea....Heinlein
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Nestor✭✭✭✭✭
✭✭✭✭✭Hate Having to Confirm Email DeletionOurorboros wrote: »Just discovered another 'confirmation' dialog. Tried to destroy a used disguise, now have to type DESTROY after R-click, much the way a character is deleted. PITA
What? Are you.. I don't even...
OK, this is complete crap if it's true. Do you know how many times I am destroying anything I can in a dungeon because I can't loot anymore? That alone gets me left behind by groups and PUGs. Now, I am going to be sitting there bowing to some nanny software while the mobs respawn around me.
Edited by Nestor on September 16, 2014 5:33PMEnjoy the game, life is what you really want to be worried about.
PakKat "Everything was going well, until I died"
Gary Gravestink "I am glad you died, I needed the help"0 -
Merlin13KAGL✭✭✭✭✭
✭✭✭✭Need it like we need another poll.Just because you don't like the way something is doesn't necessarily make it wrong...
Earn it.
IRL'ing for a while for assorted reasons, in forum, and in game.I am neither warm, nor fuzzy...
Probably has checkbox on Customer Service profile that say High Aggro, 99% immunity to BS1 -
Sneak_Thief✭✭✭✭
FIXOK. Before, we could not delete an email that had attachments until we took the attachments. Cool, good way to not lose stuff. However, now, we have to confirm that the email deletion. This can get quite irritating with 15 to 20 hireling emails a day, plus purchase emails, etc. Why did they add this extra step? Was there some thing in the text of the email that is so important that we need to be sure of ourselves before we delete it?
I found out that I was one of the only ones not affected by this.. So I accidentally found out my Guild Mail add on I used to mail my guildies was canceling the "Are you sure" box so all I only have to press x as usually. Download the add on if you want a quick fix.0 -
Nestor✭✭✭✭✭
✭✭✭✭✭Hate Having to Confirm Email DeletionSneak_Thief wrote: »FIX
I found out that I was one of the only ones not affected by this.. So I accidentally found out my Guild Mail add on I used to mail my guildies was canceling the "Are you sure" box so all I only have to press x as usually. Download the add on if you want a quick fix.
It's one thing to use an addon to enhance an aspect of the game, or modify the UI to give more information than normal, I call it customizing the game. But to have to use an Addon to fix something that was broken in an attempt to fix something that was not broken in the first place is just going to far.
Enjoy the game, life is what you really want to be worried about.
PakKat "Everything was going well, until I died"
Gary Gravestink "I am glad you died, I needed the help"0 -
smeeprocketnub19_ESO✭✭✭✭✭
✭Hate Having to Confirm Email DeletionSneak_Thief wrote: »
FIXOK. Before, we could not delete an email that had attachments until we took the attachments. Cool, good way to not lose stuff. However, now, we have to confirm that the email deletion. This can get quite irritating with 15 to 20 hireling emails a day, plus purchase emails, etc. Why did they add this extra step? Was there some thing in the text of the email that is so important that we need to be sure of ourselves before we delete it?
I found out that I was one of the only ones not affected by this.. So I accidentally found out my Guild Mail add on I used to mail my guildies was canceling the "Are you sure" box so all I only have to press x as usually. Download the add on if you want a quick fix.
That's why I'm not getting the confirmations. MailR for those curious what addon it is.
I thought I was bugged and didn't dare speak of it.Dear Sister, I do not spread rumors, I create them.0 -
MasterSpatula✭✭✭✭✭
✭✭✭✭✭Hate Having to Confirm Email DeletionHate is a strong word. "Find it annoying and utterly unnecessary" is more like it."A probable impossibility is preferable to an improbable possibility." - Aristotle0 -
jrgray93✭✭✭✭✭
✭✭Hate Having to Confirm Email DeletionMasterSpatula wrote: »Hate is a strong word. "Find it annoying and utterly unnecessary" is more like it.
I find you annoying and utterly unnecessary.
Jk bby ilu. You can flip my patties any day.EP: Slania Isara : Harambe Was an Inside Job0 -
elrusho1✭✭Hate Having to Confirm Email Deletionwenxue2222b16_ESO wrote: »This was one mail option I don't think anyone asked for - apart from maybe the Customer Support people who had probably had enough of problems with deleted pet mail items. We do need a reply option and we do need improvements to the mail telling us something has sold - they need to tell us what has been sold and to whom.
I think the geniuses behind windows Vista's security alerts/questions helped them out on this one.0 -
Merlin13KAGL✭✭✭✭✭
✭✭✭✭wenxue2222b16_ESO wrote: »This was one mail option I don't think anyone asked for - apart from maybe the Customer Support people who had probably had enough of problems with deleted pet mail items. We do need a reply option and we do need improvements to the mail telling us something has sold - they need to tell us what has been sold and to whom.
I think the geniuses behind windows Vista's security alerts/questions helped them out on this one.
@elrusho1, "Are you sure?"Just because you don't like the way something is doesn't necessarily make it wrong...
Earn it.
IRL'ing for a while for assorted reasons, in forum, and in game.I am neither warm, nor fuzzy...
Probably has checkbox on Customer Service profile that say High Aggro, 99% immunity to BS1 -
elrusho1✭✭Hate Having to Confirm Email DeletionAh 2014. I suppose hitting E to take the attachment, X to delete and E to confirm delete is too much work. Incoming carpal tunnel! Maybe one of those attachments is legendary mats that you really worked hard for.
It's about good design and not the actual time it takes for an additional click. Software must be designed to accommodate to users needs and desires not the other way around. You should be asking why a pointless feature has been added instead of saying that it's not too difficult to cope with this new addition.0 -
elrusho1✭✭Hate Having to Confirm Email DeletionMerlin13KAGL wrote: »wenxue2222b16_ESO wrote: »This was one mail option I don't think anyone asked for - apart from maybe the Customer Support people who had probably had enough of problems with deleted pet mail items. We do need a reply option and we do need improvements to the mail telling us something has sold - they need to tell us what has been sold and to whom.
I think the geniuses behind windows Vista's security alerts/questions helped them out on this one.
@elrusho1, "Are you sure?"
Are you sure that you want to ask me that I'm sure?1 -
Zabus✭✭✭✭Hate Having to Confirm Email DeletionA real big pain in the *** when you have 100+ pvp mail to open everyday. I personally opened about 1000 yesterday because I had let them stack...
This is definitely something that should have been added as an OPTION. You think they would of added something better like a reply button, but it just seems they want to grief the player base.Zavus - Khajiit Nightblade EP | AR 50
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Negate Three - Breton Sorcerer EP | AR 190 -
AlexDougherty✭✭✭✭✭
✭✭Ourorboros wrote: »Just discovered another 'confirmation' dialog. Tried to destroy a used disguise, now have to type DESTROY after R-click, much the way a character is deleted. PITA
Only some disguises, I think they have a use in multiple quests, most disguises are still one click to destroy.People believe what they either want to be true or what they are afraid is true!
Wizard's first rule
Passion rules reason
Wizard's third rule
Mind what people Do, not what they say, for actions betray a lie.
Wizard's fifth rule
Willfully turning aside from the truth is treason to one's self
Wizard's tenth rule0 -
Gythral✭✭✭✭✭
✭✭✭Hate Having to Confirm Email DeletionSeems like ZOS is too busy fixing stupidity to fix their game“Be as a tower, that, firmly set,
Shakes not its top for any blast that blows!”
Dante Alighieri, The Divine Comedy1 -
kitsinni✭✭✭✭✭Hate Having to Confirm Email DeletionForcing something unwanted and unnecessary down your throats for no good reason is just the ESO way. Remember you can play how you want as long as it is how we say.2
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kitsinni✭✭✭✭✭Hate Having to Confirm Email DeletionAh 2014. I suppose hitting E to take the attachment, X to delete and E to confirm delete is too much work. Incoming carpal tunnel! Maybe one of those attachments is legendary mats that you really worked hard for.
It already didn't delete if you didn't take the attachment out of the email. Now its just an extra step that serves no purpose at all.
Of course we really do need these emails with all the details they provide like.
Your item sold.
Your item expired.
Man what would I do without that for reference.0 -
GnatB✭✭✭✭Hate Having to Confirm Email DeletionOK, this is complete crap if it's true. Do you know how many times I am destroying anything I can in a dungeon because I can't loot anymore? That alone gets me left behind by groups and PUGs. Now, I am going to be sitting there bowing to some nanny software while the mobs respawn around me.
To be fair, I would assume/hope non-replaceable disguises are pretty much at the very bottom of things you would want to destroy to make room for random drop 1302.
I think I'm fairly fine with trophies/pets/disguises having something like that implemented.
Achievements Suck0 -
Ourorboros✭✭✭✭✭
✭✭Hate Having to Confirm Email DeletionAlexDougherty wrote: »Ourorboros wrote: »Just discovered another 'confirmation' dialog. Tried to destroy a used disguise, now have to type DESTROY after R-click, much the way a character is deleted. PITA
Only some disguises, I think they have a use in multiple quests, most disguises are still one click to destroy.
That's a relief, and good to know. Thanks for sharing.PC/NA/DCBreton Sorcerer Maester.White - BB meets GoT >Master Crafter< { 9 Traits completed 4/23/15 }
TANSTAAFL--->There ain't no such thing as a free lunch.....Robert Heinlein
Women and cats will do as they please, and men and dogs should relax and get used to the idea....Heinlein
All those moments will be lost in time, like tears...in...rain. Time to die. "Blade Runner"
ESO: the game you hate to love and love to hate....( >_<) May RNG be with you (*,_,*)0
