Strange Glitches In Shops

XxBlueAbyssxX

Hello Travellers from Tamriel.
Everytime I take my Khajiit for a nice little walk around Auridon and go into a building, I find that the shop is completely see-through. What's strange is that the items seem to have loaded in properly BUT the walls, ceiling and floor are completely hollow.
Now, I have a VERY bad computer but I have never encountered something like this before outside of Auridon. It is quite amusing sometimes, as you can see some NPC's walking around normally in mid-air.
My Khajiit is able to walk around normally but is sometimes stopped by the 'Invisible' objects that haven't loaded in properly.
If I do walk around a bit, I can usually find the NPC's but they are also 'Invisible'. All the menu's are still acessible but it is hard to find them.
Could this be Sheogorath, messing with our minds?
Do YOU experience it?
And more importantly, Can it be fixed?

Please be kind as I am very new to the Forums...

ZOS_HugoP

Hi there,

We have moved your thread to the Customer Support forum, as it was a better fit for that category.

As for your issue, it seems that it may be related to your graphics settings and/or drivers. Could you please try the following:

• While being in-game go to the option menu, then under Parameter > Video > Display, and deactivate the V-Sync.
• Make sure your in-game resolution is the same as your native resolution (in your graphics card settings panel)
• Update your drivers: To update your graphic card drivers, please check your graphic card model & version and then go to the respective manufacturer's homepage (i.e Nvidia or AMD).
• Adjust your video card to run the game at High Performance:
  
  Nvidia Video Card:

  • Open the Nvidia control panel. This can be done usually by clicking the appropriate icon in the bottom right of the computer on the Task Bar. You can also right-click directly on your desktop and you should see Nvidia Control Panel in the list.
  • Under 3D settings, select the Manage 3D Settings. The Manage 3D Settings window displays on the right.
  • Click the Program Settings tab at the top in the Window on the right.
  • Your first step is to select a program to customize. Click the drop down and select eso.exe.
  • Your second step shows a list of settings for the program. We need to look for the Feature Power Management Mode and change the option on the right to Prefer maximum performance.
  • At the bottom select Apply and close out of the Nvidia Control Panel.
  • Now try running the game as administrator

  
  ATI Video Card (AMD):

  • Open the Catalyst Control Center. This can usually be done by clicking the appropriate icon in the bottom right of the computer on the Task Bar. You can also right-click directly on your desktop and you should see Catalyst Control Center in the list.
  • The Catalyst Control Center will open. In the top right corner is a button that says Preferences. Make sure that Standard View is selected.
  • Next, select Gaming, then under Gaming Performance, select Standard 3D settings.
  • Move the slider to Optimal Performance.
  • Click Apply and close the Catalyst Control Panel.
  • Now try running the game as administrator.

If that does not solve or alleviate your issue, we invite you to contact our customer support team, with a copy of your usersettings.txt file (located here : C:\Users\Documents\Elder Scrolls Online\live) and a Game Consultant.

XxBlueAbyssxX

@ZOS_HugoP Thanks for your help. I will attempt to follow your instructions when I next get a chance to.. Thank you.

Ashtaris

If the suggestions given by ZOS_HugoP don't seem to help, you can also run a "Repair" operation from the Launcher. Another poster mentioned something similar to your problem and doing the repair fixed and replaced some of the texture files to fix the problem. In either case, I hope you can get your issue resolved!