Support Link Hijacked? Account and client compromised?

ThirtySevenCoins

Have not been able to log in to game, unauthorized computer, access code required for 2 days now. Await the access code email, never comes. Further investigation shows that I have not received any billing emails for 2 months now. Report this via support link, get 2 dodgy emails back, lousy english etc, requesting secret question answer and last 4 digits of credit card. Checked my alt email provider found out somebody changed my primary email alias on the other site 2 days ago, now I have 2 step verification how the hell did they get my phone number. Bloody marvellous.

ZOS_MichelleA

Hello, @ThirtySevenCoins. Do you have a ticket number for this ticket, so that we can look into this for you?

ThirtySevenCoins

Hi, 140829-001962

Let me quote this guy " I'd like to send our deepest amount of "apologizes" for this misfortunate (personally I would have used unfortunate) mishap you've encountered and the inconvenience you may have experienced with our previous step "no" resolving this issue. Oh, by the way, my payments are recurring and are up to date.

ZOS_MichelleA

We've looked into your ticket, and you should be hearing back soon from us regarding your latest request. Thanks for your patience.

In regard to your question of if the information requested was legitimate, in regard to account and/or billing issues, agents will sometimes need to ask for the below list of identifying factors in order to verify that the person they are speaking with is the account owner.

• The last four digits of the credit card associated with the account or PayPal Invoice ID number.
• The complete game time code applied to the account (if applicable).
• The answer to the secret question.

Please keep in mind, though, that ZeniMax Online employees will never ask a player for his or her password.

ThirtySevenCoins

Can confirm that my email account has been hacked. Went to price comparison site to check alias's, input all email alias's and the autofill was stating my alias but instead of @outlook.com it was showing @ru and @org. Also somebody opened a new user account on my pc which has now been deleted.