Please move EU server back to US?

Tavore1138

OK, it was not good in the US location, but at least it was a predictable level of lag that, with practice, you could plan for and work around.

Now it is in the EU you have a random variety of rollbacks, lag, total desynch leading to freeze and other similar problems you cannot work around as a player.

They are area wide and so not related to individual connections or ISPs.

Sees fairly clear the new problems are related to the implementation at the new DC - since after several weeks you seem unwilling or unable to fix the new problems please can we return to the US servers? At least we had function there!

Epona222

It doesn't need to be moved back, it just needs to be able to deal with the same capacity of players that it did when it was in the US.
I play on both servers and have noticed a decrease in performance on both, not since any update, but since the move of the EU server. I suspect they reduced the available capacity on both megaservers at the time of the migration.
It does need to be sorted though - I can ping various servers in Frankfurt in 20-25ms, so I shouldn't be getting any lag in ESO.

Paske

I agree something must be done with poor server perfomance.

It use to be just weekends, but with such large influx of players weekends are a nightmare and weekdays are just plain irritating.

Cyrodill has allways been a lag fest. Its simply need a dedicated server / node and quite a strong one. Since 200+ sieges have become in prime time.

But main server needs looking into as well. Playing alt, no one around me, zone chat quiet for a while, 3am CET and Im getting lag and rollbacks. Even crashes.

Ping 75-100.

Drakoleon

Capacity of players??? Do you know for sure are incresed? From my 80 "friends list" only 4-5 continue the rest have quit! Newcomers? dont think so... they all now about ESOs huge problems and failure! In all maps i ve been today i show just couple of others players here and there... even craglorn is dead... but still.....lag spikes everywere

Daethz

US servers had alot of desyncing and such on release.. month.
EU servers will be smoothed out eventually, might take more than a month.

Chelos

That's a joke right?
ESO never played so nicely since the servers are finally in the EU

Mad_Dog_Reno

Chelos wrote: »

That's a joke right?
ESO never played so nicely since the servers are finally in the EU

Not a joke! Server was more stable when it was in US.

brandon

First of all I hope you guys get everything worked out and ZOS fixes things for you.


Now second I find it funny how everyone wanted the EU server moved to EU and now they want it moved back. I find it absolutely hilarious. I mean thread upon thread of asking for it to move there and now a thread wanting it to come back.

Tavore1138

It is comic in a dark sort of way.

And I was half-joking to emphasise how frustrating the constant lag spikes and rollbacks are, and how annoying it is when CS try to pass off problems affecting people in Germany, Denmark, Switzerland & the UK (that I know of) at the same time are to do with their local clients or regional ISPs!

Smart money is on intermittent network problems at the new site.

Pseudonym

I agree that the game feels out of sync right now. It's a strange and frustrating feeling. Like some mouse clicks are just too fast for the server or something. All in all it feels far less responsive than it did prior to the change over.

I'm no techie, but I can tell when something is wrong, and it all started after the server swap.

That being said, I'm sure there are other ways to fix this problem.

Moomins

Rather than move the EU server back to the US, just put it somewhere where the level of competency in administering large server farms is proven. I kind of get the feeling that the issue of price (cost of maintaining the farm) over quality is a major deciding factor for many companies, the problem with that attitude is that you get what you pay for.

Perhaps this is not the case with Zeni, or maybe it is. Regardless, the fact is that the performance of the server has significantly worsened since its move to Frankfurt.

So, without getting into a "you did this or that" blame game, IMHO, it might be a good idea to look into moving the farm somewhere where the quality of service is that much higher than where it currently is...

Martinus72

I was one of those affected with 'unknown error' issue right after transfer so it was very rocky start of proper EU server for me but now it works so much better than when it was across the pond, ping and respond times are incomparable even so please leave it here in Europe pretty please

Orchish

It's nothing to do with the location. The lag you experience is when the server reaches maximum capacity and huge zerg trains clash into each other spamming impulse over and over and over. As soon as one train dies the latency lag goes away and your abilities become responsive again.

When the servers are not full pop you can certainly tell it's more responsive than it was in the U.S. Little tiny things such as opening reward bags being instant rather than having a 0.3 second delay. It's tiny, but you notice the little things like this after playing since release.

Glad they won't take this thread seriously, i want it left in Europe.

Drakoleon

"Server reaches maximum" with what???? so many players quit and in all zones i played today i see no more than 1-2 guys around! craglorn is dead too so where are the people? NA server have the same problem I quess its a software problem unless the MEGA servers are mini servers after all...am no expert but the game in uplayable anyways
I wonder if they will compensate us for all those lost hours and days

ThisOnePosts

I am Commander Shepard, and this is my favorite thread title on the forums.

Martinus72

Drakoleon wrote: »

"Server reaches maximum" with what???? so many players quit and in all zones i played today i see no more than 1-2 guys around! craglorn is dead too so where are the people? NA server have the same problem I quess its a software problem unless the MEGA servers are mini servers after all...am no expert but the game in uplayable anyways
I wonder if they will compensate us for all those lost hours and days

Why I'm having this strong deja vu feeling that I've seen this before, it's like someone is copy/paste this BS as it has got nothing to do with the truth.
Please reveal what server actually you are talking about because this topic is about EU and as far as I have been played during those almost 5 months I have always seen people around me and never had any problems with creating groups, even now when I'm in supposedly dead vet zones. Just contrary, since steam launch the population has very visibly grown.

Daethz

is it as bad as US servers where on launch day?
Such as ten rollbacks per hour.

Martinus72

Daethz wrote: »

is it as bad as US servers where on launch day?
Such as ten rollbacks per hour.

It was pretty rough ride for few days after the transfer but now it is at least for me a smooth sailing with occasional hiccup

Tavore1138

Overall the straight client to server latency is much better than it was in the US, most of the time play is better and feels more responsive BUT...

Often get rollbacks where you just travel back in time a few seconds... These tend to be widespread across a zone as you will get the messages in zone chat. They are not across the whole megaserver so possibly limited to one physical machine?

The other major symptom is what appears to be either lag spikes or client/server desync.... it can take the form of pressing E to interact, the text will go grey as if it is interacting but nothing will happen, while this happens I can move but not draw weapons or otherwise interact with the game. If I press too many keys I sometimes get the dreaded 318 when client/server catch up. This too is often zone specific.

It is not my connection as my wife can be happily playing in another zone, it is not my machine as I can be fine while she is not, it is not our ISP both based on the last evidence and on the basis it is impacting multiple people from different nations at the same exact time.

Given that none of these symptoms happened nearly as much before the migration my guess is that it is the DC provider either faults in structured cabling or problems with the ISP.

Drakoleon

Martinus72 wrote: »

Drakoleon wrote: »

"Server reaches maximum" with what???? so many players quit and in all zones i played today i see no more than 1-2 guys around! craglorn is dead too so where are the people? NA server have the same problem I quess its a software problem unless the MEGA servers are mini servers after all...am no expert but the game in uplayable anyways
I wonder if they will compensate us for all those lost hours and days

Why I'm having this strong deja vu feeling that I've seen this before, it's like someone is copy/paste this BS as it has got nothing to do with the truth.
Please reveal what server actually you are talking about because this topic is about EU and as far as I have been played during those almost 5 months I have always seen people around me and never had any problems with creating groups, even now when I'm in supposedly dead vet zones. Just contrary, since steam launch the population has very visibly grown.

This isnt the right topic for that but you could check game's stats before you post your crap ! Just check stream's stats and game sales stats but really do you see more people now? everybody else who complains in forum must be either stupid or blind then! BS its all yours fanboy

Meantime the game is still unplayable commands dont respond on time char freezes and its still early morning in EU

ArconSeptim

You crazy ? Eu server is the best thing so far never had any major lags like before, don't listen to thread starter please

Martinus72

Drakoleon wrote: »

Martinus72 wrote: »

Drakoleon wrote: »

"Server reaches maximum" with what???? so many players quit and in all zones i played today i see no more than 1-2 guys around! craglorn is dead too so where are the people? NA server have the same problem I quess its a software problem unless the MEGA servers are mini servers after all...am no expert but the game in uplayable anyways
I wonder if they will compensate us for all those lost hours and days

Why I'm having this strong deja vu feeling that I've seen this before, it's like someone is copy/paste this BS as it has got nothing to do with the truth.
Please reveal what server actually you are talking about because this topic is about EU and as far as I have been played during those almost 5 months I have always seen people around me and never had any problems with creating groups, even now when I'm in supposedly dead vet zones. Just contrary, since steam launch the population has very visibly grown.

This isnt the right topic for that but you could check game's stats before you post your crap ! Just check stream's stats and game sales stats but really do you see more people now? everybody else who complains in forum must be either stupid or blind then! BS its all yours fanboy

Meantime the game is still unplayable commands dont respond on time char freezes and its still early morning in EU

We must be playing on totally different servers than...
One thing puzzles me tho, If in your little bubble everything is doom and gloom, no one is playing and the game is unplayable it begs a question what the hell are you doing here yet paying the fee for this traumatic experience even...
I can only feel for you.

Drakoleon

No pazzles here if lag spikes continue am not going to renew my sub

Lauradana

I have a 6 month sub which I canceled and as it stands now I will not resub either, I cannot play at all due to the freezes which kill me most of the time, wrote a ticket 5 days ago and still no answer which in itself says alot.

Still love the game though which makes is all the harder.

Lunerdog

Just leave it where it is thank you, I like my 13ms ping

oldskool2485

Lunerdog wrote: »

Just leave it where it is thank you, I like my 13ms ping

Is it possible to check ping in game?

Elsonso

Lunerdog wrote: »

Just leave it where it is thank you, I like my 13ms ping

Is it cold there in the room with the megaserver?

Artemiisia

lol, why not just move it too the moon

Tavore1138

Lunerdog wrote: »

Just leave it where it is thank you, I like my 13ms ping

Mine goes between 10-20ms from the UK. Ping time is definitely not the problem right now.

Mad_Dog_Reno

SuraklinPrime wrote: »

Lunerdog wrote: »

Just leave it where it is thank you, I like my 13ms ping

Mine goes between 10-20ms from the UK. Ping time is definitely not the problem right now.

Yup! Even you have good ping still game can be really "lagy" because it's games fault! ;-)

granty2008cyb16_ESO

Mad_Dog_Reno wrote: »

Chelos wrote: »

That's a joke right?
ESO never played so nicely since the servers are finally in the EU

Not a joke! Server was more stable when it was in US.

No it wasn't has been better since swap to eu mega server