Bug reports don't get replies, which is explicitly stated when you submit one. But using /help and filing a ticket does get a response, in my experience very prompt ones (even if the help offered is of varying effectiveness depending on the issue). I'll file both unless it's a predicament that is probably isolated to my account rather than a systemic thing.I've had this exact problem for 2 weeks now, I've submitted multiple bug reports in-game but heard absolutely nothing back.