Game crashes past login screen

Shennynerd

Downloaded the patch, game crashes with a fatal error every time a few seconds after the login screen. I've exited the launcher, even restarted my computer. Problem persists. The gaming consultant does not do anything when I try to run tests. Please help!

ZOS_TristanK

It may help to run a repair on your game, @Shennynerd‌. You can find detailed instructions on how to do so here: https://help.elderscrollsonline.com/app/answers/detail/a_id/3330.

smeeprocketnub19_ESO

I have done the repair and it wants me to download 26gb. THere is no way I am doing that, there can't possibly be that much corrupted data. Do you have any solution that doesn't involve redownloading the entire game?

ZOS_TristanK

When running the repair function, the launcher will have to go through and validate all of your existing files. This can sometimes look like the client is totally redownloading, but the launcher will only download files that are confirmed as missing or corrupted. We can assure you that any files the launcher is redownloading are necessary for ESO to run. We recommend that, if you begin a repair, you allow it to finish before closing the launcher, as this can potentially cause further issues.

Amour

I have the same problem and the test showed no problems at all. What can I do now?

smeeprocketnub19_ESO

ZOS_TristanK wrote: »

When running the repair function, the launcher will have to go through and validate all of your existing files. This can sometimes look like the client is totally redownloading, but the launcher will only download files that are confirmed as missing or corrupted. We can assure you that any files the launcher is redownloading are necessary for ESO to run. We recommend that, if you begin a repair, you allow it to finish before closing the launcher, as this can potentially cause further issues.

oh it verified all 26gb, and then started downloading 26gb, it is at 11% right now.

I am aware of the difference.

This is a known bug where the launcher downloads the entire game all over again and has been for some time.

There is no way all 26gb of my game is corrupt.

Kowalzky

This happened to me too. Downloaded the new patch and when I tried to launch the game it crashed and gave a critical error. Used the repair function and now I am downloading 26GB....

Amour

I would be glad to be able to download it but nothing happens at all. Should try to reinstall I guess ...

smeeprocketnub19_ESO

I'd like to add that support has as of yet to call me back and they are about 45 mins past the time they said it would take.

By the time they call I will have downloaded the entire game already, I am at 62% now.

I have now been waiting hours to play. The responses here have been completely unhelpful and generally assume I am a moron and am incapable of reading the launcher text.

Amour

Ok ... managed to get a repair download but it didn't solve the problem. Still crashing on loading screen and/or after very few seconds ingame. Please help.

ballz2yooub14_ESO

I have the same problem. I repaired the game twice and now reinstalled the game twice and it still crashes after I login.