Maintenance for the week of March 3:
• PC/Mac: No maintenance – March 3
• ESO Store and Account System for maintenance – March 4, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
• EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
• PC/Mac: No maintenance – March 3
• ESO Store and Account System for maintenance – March 4, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
• EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
Customer Service - Please help me...!
Greetings:
For over three weeks, my character has been unplayable because of a bug that stacked the sanctuary buff over 50 times and rendered my healing spells (I played as a specc'd sorcerer healer) invalid. I contacted customer support. I submitted a bug report. I understand that a game of this size encounters many bugs - and I have been generally pleased with the speed with which patches have addressed issues. However, my main character is unplayable - the best responses I have received have stated that they are aware of the issue with no ETA for a fix; and to level an alt character.
I find both these responses to be understandable - but ultimately fruitless. I do not want to level an alt. I have two jobs and a wife - I shouldn't be playing as much as I do! And I had to let my subscription lapse - because I cannot play. Now, I bough when the game launched, and subscribed until my subscription lapse last week - and I will ask one more time as I asked customer service in the bug reports - can a GM please meet up with me in game to remove the active effects? I have seen this happen for others. I have destroyed the armor, I am willing to accept the loss and move on, but I cannot play.
I will resubscribe the day I am contacted that says when I can meet with an administrator to remove these bugged stats that are preventing me from playing - and I can move on. But as a loyal subscriber who has spent over a hundred bucks on the game and game time, I do not feel I am asking too much out of five minutes of an administrator's time.
Thank you.
For over three weeks, my character has been unplayable because of a bug that stacked the sanctuary buff over 50 times and rendered my healing spells (I played as a specc'd sorcerer healer) invalid. I contacted customer support. I submitted a bug report. I understand that a game of this size encounters many bugs - and I have been generally pleased with the speed with which patches have addressed issues. However, my main character is unplayable - the best responses I have received have stated that they are aware of the issue with no ETA for a fix; and to level an alt character.
I find both these responses to be understandable - but ultimately fruitless. I do not want to level an alt. I have two jobs and a wife - I shouldn't be playing as much as I do! And I had to let my subscription lapse - because I cannot play. Now, I bough when the game launched, and subscribed until my subscription lapse last week - and I will ask one more time as I asked customer service in the bug reports - can a GM please meet up with me in game to remove the active effects? I have seen this happen for others. I have destroyed the armor, I am willing to accept the loss and move on, but I cannot play.
I will resubscribe the day I am contacted that says when I can meet with an administrator to remove these bugged stats that are preventing me from playing - and I can move on. But as a loyal subscriber who has spent over a hundred bucks on the game and game time, I do not feel I am asking too much out of five minutes of an administrator's time.
Thank you.
1
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CoUsT✭✭✭If it's active effect, open your character menu (C) and right click on all active effects that you want to remove.
Hopefully it helps.1