Thank you for great customer support

Origin

I've seen several posts complaining about ZOS customer support. I want to tell you that each and every interaction I had with ZOS support was excellent. They are fast and professional.

Today I was blocked in "The soul-meld mage" quest - there is a bug that will be addressed in one of the following patches. I asked for in-game support and very quickly (1-2 min) a customer agent contacted me and he promptly escalated the ticket to a GM. Within 10 min we had a GM in the game who helped all the players in that room to continue with the quest. I am impressed.

I would like to thank you ZOS for your great customer support. Please extend my thanks also to the customer agent and the GM that were so nice and fast in helping us today.

sajackson

I have to agree with this. Whatever the issues are with the game itself the ZOS Customer Support team has been excellent whenever I've dealt with them. They usually answer within a very short time are extremely helpful well done.

Sad thing is I don't think most players realise they can ticket CS in game to get a lot of their immediate problems sorted, but instead would rather come on the forums and post loads of hate.

lishiping84

It's a faulty product, doesn't matter how good the CS is, it's impossible for me to take fully refund or time compensation of being a beta tester.

ariella321

I've only contacted Customer Support once, so far, but was also impressed with how quickly they handled it. I didn't receive the dwemer spider pet from Razak's Opus (or something like that...), and they mailed it to me almost immediately. Thanks for your help!

Might also have to try that on the Soul-Meld Mage quest, too. Have been waiting for that one for a while.

lishiping84

so this is a bug that i havent received the spider pet?

oh great thx to let me know another problem of this product i paid 120 AUD ahead and 15 aud per month, thx

xPuppetx

I didn't receive my Razak's Opus either, so I sent a /help ticket telling them so. They apologized and mailed it to me in game within a few minutes of verifying my account.

It was a pretty smooth and quick process.

moloTov

lishiping84 wrote: »

It's a faulty product, doesn't matter how good the CS is, it's impossible for me to take fully refund or time compensation of being a beta tester.

CS was very responsive in my experience. It didn't help, but it's the thought that counts once they have your money.

lishiping84

moloTov wrote: »

lishiping84 wrote: »

It's a faulty product, doesn't matter how good the CS is, it's impossible for me to take fully refund or time compensation of being a beta tester.

CS was very responsive in my experience. It didn't help, but it's the thought that counts once they have your money.

Yes they are ive got my spider pet 16 hours ago.

The customer service is doing great job there.

I am complaining the developers. They issued this game too early.

Seravi

I've always had good CS experiences. Just this morning a quest was bugged and a GM came in game and ported all of us past the area we could not get through. Once he did that, we could move forward with the quest. The Soul Meld Mage would not let you squeeze through the wall and he moved us through the wall where we would have been if the quest was working. Much appreciated!

KBKB

shame they let out an under done game, if they didn't have good CS they wouldn't have much else that was above par..

tino.antoninieb17_ESO

I had 2 times 301 error and this time fps issue so i contacted them on several occasions. I dont think that CS is doing a good job at all . They didnt helped me at all. All i got from customer support is couple generic mails like - shut you computer down and try again , they haven't informed me about solutions and i found much more about from guys on this forums then from CS. When they say they will alleviate your issue then u can be sure that u will not hear from them anymore.
This forum is at least handling part of CS job so regarding forum communication and administrators :
If u went to restaurant. Ordered a meal . Cook screwed something. Would u still feel bad to say that to the waiter and ask him to bring other meal but this time properly prepared ? I suppose it will be normal thing to do. U wouldnt hesitate. Would u feel sorry for waiter ? I am sure u wouldnt. Administrators on these forums are hired to do that job . They are paid as well. None is insulting them or at least i haven't saw that. So what u talk about . I dont see reason why u sympathy for administrators if they just do their job . They are just doing their job - they represent their company. To whom we could speak with if not to the company representatives. Nothing is bad if u want to convey to the company which delivered flawed product that something is wrong and that you want better service - that is positive communication coz it is bridge in function of getting both sides of the table pleased.
Trust me administrators on this forum are tough as nails trained to handle this kind of situations and guys like us. So at least take opportunity to play on equal level dont sell u short with mumbo jumbo ethics.
And please stop giving credits for "perfect" communication . Why ? Communication is not purpose for itself. Purpose of communication in this case for us is to improve game and admins purpose of this communication ? They communicate in order to retain customers. So administrators obviously at least have us here on the forums - do u feel that players accomplished their goals ? When we got this game in good shape than u can speak about communication and how good it is and till then u can say that we just have opportunity to voice our concerns/suggestions out .

Fairydragon3

tino.antoninieb17_ESO wrote: »

I had 2 times 301 error and this time fps issue so i contacted them on several occasions. I dont think that CS is doing a good job at all . They didnt helped me at all. All i got from customer support is couple generic mails like....

Lost me at emails, because CS's tend to have generic emails from time to time, mostly due to not enough information supplied so they are using the process of elimination.

I personally wouldn't use email for Tech issues

Syntse

DontBeAfraid wrote: »

Origin wrote: »

I've seen several posts complaining about ZOS customer support. I want to tell you that each and every interaction I had with ZOS support was excellent. They are fast and professional.

Today I was blocked in "The soul-meld mage" quest - there is a bug that will be addressed in one of the following patches. I asked for in-game support and very quickly (1-2 min) a customer agent contacted me and he promptly escalated the ticket to a GM. Within 10 min we had a GM in the game who helped all the players in that room to continue with the quest. I am impressed.

I would like to thank you ZOS for your great customer support. Please extend my thanks also to the customer agent and the GM that were so nice and fast in helping us today.

how much did they pay you for that post?
let me guess - you are one of them just using a non ZOS account. would bet 50bucks on it ^^

Wonder where Origin can claim his 50 bucks then. I was with him when this happened and one of those who were stuck. He is not ZOS employee though would be nice to realize that I've played in group with ZOS employee many times.

I also was impressed, thought that we just need to put bug report and then wait for fix to be implemented someday.

KBKB

I cant recall which error code it was 201 or 301 but the CS response was wait for the server to be reset... that is beyond awful and let's not forget the cyrodiil terrain exploit. Players were being killed behind their own gates at their home base they got something like "no place is safe in cyrodiil" GG.

Seravi

I was in the second group of players the GM moved through the wall. I also thought we would need to abandon and wait for a fix. Really appreciated the GM that came on and helped all of us this morning.

shaw487b16_ESO

Much as though I love a good ESO love-in like this, I would much prefer less bugs and memory leak issues compared to stellar customer support.

Although, with the number of problems this game has had recently I guess excellant CS is essential to keep people from gettting fed up and quitting.