Client Fatal Error (error 15)

MattuOgauto · June 2014

Crashed on startup. Anyone else?

Yoshie · June 2014

Try the repair feature. Might take 2 tries. Then update drivers and DirectX

MattuOgauto · June 2014

Thanks for the response but I've already updated drivers and DirectX when I installed the game. Tried repair but it prompted a 25gig download. Considering my internet speed and the fact I've already been through that twice I would rather unsub and move on.

HelpingHand · June 2014

MattuOgauto wrote: »

Thanks for the response but I've already updated drivers and DirectX when I installed the game. Tried repair but it prompted a 25gig download. Considering my internet speed and the fact I've already been through that twice I would rather unsub and move on.

Will you give away your stuff when you leave? I mean, or you could just repair like the rest of us.

MattuOgauto · June 2014

No thanks I have a data limit and I'm not wasting the rest of this month on something that "might work". If they patch the launcher fine. If not its not worth the trouble. As far as getting my stuff, I haven't even had the opportunity to play long enough to get past level 5......issues abound.

ZOS_PierreL · July 2014

Hello @‌MattuOgauto,

The error 15 is normaly solved by using the Repair option on the launcher.

Players can repair the files for The Elder Scrolls Online on their computer by following the steps below:

First, start The Elder Scrolls Online launcher by double clicking on the icon on your desktop.
Wait for the launcher to finish starting.
If multiple ESO clients are installed and available through the launcher, make sure to have the correct version highlighted by clicking on it once.
In the middle of the launcher there will be an entry for Game Options next to an icon of a small cog wheel.
Open the Game Options dropdown menu and click on the option for Repair.
Allow the launcher to examine all the files for the game. This may take some time.
If any files are found to have problems, the launcher will re-download those files.

This should allow you to play the game.

You can also check if all the updates are correctly installed :

- Manually update your launcher. Details on how to do this can be found here.

- If the above step do not resolve your issue, please try the following:

Open the game installation directory “Zenimax Online”
Open the folder named “Launcher”
Inside the “Launcher” folder, there is a folder named “ProgramData”
Delete the “ProgramData” folder
Open the launcher and download update
Click “Play”

The "repair" option is checking every files from the game. If during the repair, the launcher is installing something, it's probably because the game didn't get these files in the first place. A repair can be a long option, but worth a try.