constant disconnects

chriscbowmanb14_ESO

After the patch today I've been disconnected from the game due to "an unknown error has occurred" every 5 - 10 minutes. This makes the game unplayable, I thought this had been fixed before but now its back!

I don't use any addons or have anything else running in the background. Anybody else experiencing this?

Sihnfahl

I've seen other folks.

Look in your root ESO directory (not the one in your documents). There'll be an error log there. Copypasta.

chriscbowmanb14_ESO

Sihnfahl wrote: »

I've seen other folks.

Look in your root ESO directory (not the one in your documents). There'll be an error log there. Copypasta.

could you paste the address or at least the name of the folder?

EDIT: do you mean this?

language=en
FATAL_ERROR_TITLE=Fatal Error
CANT_OPEN_PACKFILES=Fatal Error 1.\nClient will be terminated.
INVALID_WORLD_ID=Fatal Error 2.\nClient will be terminated.
MISSING_WORLD_FILES=Fatal Error 3.\nClient will be terminated.
BAD_WORLD_LAYER_COUNT=Fatal Error 4.\nClient will be terminated.
OUT_OF_MEMORY=Out of memory.\nClient will be terminated.
CANT_OPEN_ASSET_FILE_TABLE=Fatal Error 6.\nClient will be terminated.
CLIENT_ASSERT=Fatal Error 7.\nClient will be terminated.
CANT_OPEN_UNPACKED_FILE_TABLE=Fatal Error 8.\nClient will be terminated.
CANT_OPEN_ANIMS_FILE_TABLE=Fatal Error 9.\nClient will be terminated.
DEFS_ARE_ALL_EMPTY=Fatal Error 10.\nClient will be terminated.
DEF_VERSION_MISMATCH=Fatal Error 11.\nClient will be terminated.
NO_DEPOT_DATA=Fatal Error 12\nClient will be terminated.
NO_PLATFORM_SPECIFIED=Fatal Error 13\nClient will be terminated.
GLOBAL_ANIMATION_DEF_IS_EMPTY=Fatal Error 14\nClient will be terminated.
EULA_NOT_FOUND=Fatal Error 15\nClient will be terminated.
INVALID_PUBLISH_FILES=Fatal Error 16\nClient will be terminated.

Sihnfahl

No, it would be a text file. That's just a configuration one.

Look for any files created in the Zenimax directory on the day you crashed. I think they start with developer... could be wrong.

chriscbowmanb14_ESO

its not a crash, its a disconnect.

Sihnfahl

Sometimes those 'unknown error has occurred' are client-side errors that kick you offline.

Just look in the Zeni directory in ProgramFiles for anything that was created when you were kicked offline.

BaKaNoOB

take a look in Windows - Application logs

chriscbowmanb14_ESO

I'm running windows 7, anybody who knows where this file or folder is supposed to be (more specifically than whats been said already) I would appreciate if you clued me in.

so far all I've found is
errorstring.txt
crash-reporter-en.ini

in the zenimax directory

Sihnfahl

C:\Program Files (x86)\Zenimax Online\Launcher

Look for host.developer

Brabok

check your addons.
if things like this happen after a patch it could well be that some addons may now be out of date and incompatible.
disable them all to see if the problem goes away and if it does re enable them one by one to find the culprit

chriscbowmanb14_ESO

Brabok wrote: »

check your addons.
if things like this happen after a patch it could well be that some addons may now be out of date and incompatible.
disable them all to see if the problem goes away and if it does re enable them one by one to find the culprit

Brabok wrote: »

check your addons.
if things like this happen after a patch it could well be that some addons may now be out of date and incompatible.
disable them all to see if the problem goes away and if it does re enable them one by one to find the culprit

I don't use addons

as for the logs, I have 11 of them and the 2 most recent ones (when the issue started) are about 10 pages long...

Charlie007

heya! Yep I have the same problem. Unknown error. have tried alot of different things with the help of eso support. nothing works. It started like three days ago as well, so after that patch probably.

list of things ive done so far:
repair client, 100 times
deactivate norton antivirus
CMD stuff as suggested in a different thread,
updated graphics drivers
of course troubleshooted my internet connection and modem - nothing wrong there
deleted the eso files as someone suggested in forums
set the fullscreen thing to 1 instead of 2 as suggested in forums

etc etc


I have no add ons either

Sihnfahl

chriscbowmanb14_ESO wrote: »

and the 2 most recent ones (when the issue started) are about 10 pages long...

What's the first error that pops up on the report?

Cously

It's their fault, nothing we can do. Before some patches I never DC/Crash, after some patches I always DC/Crash, and so on. Guess you got the unlucky time patch, wait for the next lol

Charlie007

Joolio wrote: »

Guess you got the unlucky time patch, wait for the next lol

Yeah might be that we have to. But judging from my contact with ESO Support so far, they haven't even accknowledged there's something wrong on their end. So why would they fix it in a patch?

Iago

I have the same problem I would create a ticket but CS never really seems to accomplish anything

chriscbowmanb14_ESO

Extracting skin file (workflow.json)
Unable to extract skin file (locale/en.json)
Extracting skin file (locale/en-us.json)
Unable to extract skin file (locale/us.json)
Extracting skin file (locale/en-us.json)