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Unknown error after Character Load

Ankutosh
Ankutosh
Soul Shriven
Hi,

I am getting an unknown error after trying to load one of my characters. I have 2 characters - the other one loads fine, only having issues with main character.

Last logged in Stormhaven in the Fallen Three quest dungeon. Was experiencing severe latency issues, so logged out. When trying to log back in, the unknown error started appearing. Have now tried several times, but same issue.

Also, during the character load screen, after a little while, there is a sound like a door closing (while the load music continues to play), however, nothing changes on screen, and after a while the unknown error appears.

Your help in resolving this would be highly appreciated.
We have contacted our Customer support team to help you solve your issue.
  • ZOS_TristanK
    ZOS_TristanK
    ✭✭✭✭✭
    Hi there, @Ankutosh. Do you mind posting the name of your character? We'll be happy to send it along to Support so that they can help out your character.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • Ankutosh
    Ankutosh
    Soul Shriven
    Hi, the character name is also Ankutosh.
    Thanks!
  • ZOS_TristanK
    ZOS_TristanK
    ✭✭✭✭✭
    No problem! We've created a ticket for you. Our Support Team will reach out to you via email.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • Ankutosh
    Ankutosh
    Soul Shriven
    Never got contacted by the Support team, however, problem seems to have solved itself after the regular maintenance Tuesday morning.
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