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• [COMPLETE] ESO Store and Account System for maintenance – October 8, 8:00AM EDT (12:00 UTC) – 12:00PM EDT (16:00 UTC)
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Ingame Cutomer support "features"
Hello,
I would like to share, some interesting features of ingame customer support. I have encountered some bug in game ,that blocked my progression, so though someone should help me. I used well known "/help" command, created ticket and waited.
It was not first time for me, with ingame tickets, so I patiently waited email, while continuing questing. After some time i have noticed some window pop up, then close down. I was questing, so I believe that was caused by my actions. Then i saw notice, like in party invitation, stating that customer support wants to chat with me, and should I accept. I pressed accept, and same window opened. With red text beneath, that closing window, will close ticket... I have waited patiently for about 5-10 for something to happen, but nothing happened. Then I thought should be able to quest meantime, while i wait... that was my mistake... movement keys closed window again...
So now, what i wanted to say with this thread:
1. Ingame support window should not block any actions, and should not be closed by player actions, if there is waiting time involved.
2. Ingame support window should not open without any warning, if receiver should not close it. Especially if you have to wait for extensive period of time, till your ticket gets serviced.
I would like to suggest fixing it, with simple form of chat window, that i have seen in one other game. They opened simple chat window, above normal chat window. It would not block anything, and you can ten GM to wait, if you are in a middle of something. (The example came, from my experience, when ticket got answered in the middle of epic boss fight, gm patiently waited till we finished.) Also gm had distinctive icon, near name, that can not be done in any other way, so receiver could be absolutely sure, that it is real representative talking.
I know that there is many bugs in game, and many players whine about them, yet if customer support system is flawed, it get even more annoying.
P.S. Please add text to you support emails, stating that receiver should reply to email, and not try to create new ticket, the way it was initiated before. I assume it is not so obvious by the amount of people that are angry with customer support. In my experience, i got all my tickets answered and resolved. (I had bank, quest and 301 problems, so I got same problems most of you encounter).
Edited by miegaliustheone on June 15, 2014 9:18PM I would like to share, some interesting features of ingame customer support. I have encountered some bug in game ,that blocked my progression, so though someone should help me. I used well known "/help" command, created ticket and waited.
It was not first time for me, with ingame tickets, so I patiently waited email, while continuing questing. After some time i have noticed some window pop up, then close down. I was questing, so I believe that was caused by my actions. Then i saw notice, like in party invitation, stating that customer support wants to chat with me, and should I accept. I pressed accept, and same window opened. With red text beneath, that closing window, will close ticket... I have waited patiently for about 5-10 for something to happen, but nothing happened. Then I thought should be able to quest meantime, while i wait... that was my mistake... movement keys closed window again...
So now, what i wanted to say with this thread:
1. Ingame support window should not block any actions, and should not be closed by player actions, if there is waiting time involved.
2. Ingame support window should not open without any warning, if receiver should not close it. Especially if you have to wait for extensive period of time, till your ticket gets serviced.
I would like to suggest fixing it, with simple form of chat window, that i have seen in one other game. They opened simple chat window, above normal chat window. It would not block anything, and you can ten GM to wait, if you are in a middle of something. (The example came, from my experience, when ticket got answered in the middle of epic boss fight, gm patiently waited till we finished.) Also gm had distinctive icon, near name, that can not be done in any other way, so receiver could be absolutely sure, that it is real representative talking.
I know that there is many bugs in game, and many players whine about them, yet if customer support system is flawed, it get even more annoying.
P.S. Please add text to you support emails, stating that receiver should reply to email, and not try to create new ticket, the way it was initiated before. I assume it is not so obvious by the amount of people that are angry with customer support. In my experience, i got all my tickets answered and resolved. (I had bank, quest and 301 problems, so I got same problems most of you encounter).