Guild Bank - raid and quit

WilliamTee

Well, the eventual reply from CS after a bit of chasing was (sadly rather typically) copy&paste-esque.

Greetings,

Guild banks are a wonderful way to share items with other guild members, but they also require vigilance. In order to deposit and withdraw items from the guild bank, accounts must be given permission via the Ranks tab in the Guild window.
As it is up to the guild to determine who has access to the guild bank, it is up to the guild to police any deposits or withdrawals from its bank. The History tab of the guild window can be used to review who has added and removed items from the bank.
Warm Regards,
The Elder Scrolls Online Team

Mostly things I must have known to arrive at this predicament, and no clear answer to my question.

The jist, as I interpret it, is 'No. We won't do anything about it'

I've asked for a more specific answer, and further clarification on what we can do to 'police' a guild bank effectively when with the current lack of restrictions it's very possible for someone to entirely empty a guild bank in moments, and immediately quit the guild, with zero repercussions. In some ways we were 'lucky' this guy only took 88 items/stacks out of the 400ish in the bank.

My argument is that it would do a lot to build trust between players in a new game if everyone knew CS would stand up for 'justice' so to speak.

I also notice the guy who took the stuff is now missing from my friends list so I assume that means he's blocked me A pity, cos i was really very polite in my messages to him and did hope he might show some conscience.

WilliamTee

Customer Service does not generally get involved in anything related to guild banks. When you grant someone access to a guild bank you are assuming the inherent risk in sharing your items.

The person who took these items did nothing wrong, because he was given legitimate access to them and it was not against any game rules or through exploitation of any mechanics that he came by them.

I appreciate your understanding in this matter and I hope that it hasn't impacted your enjoyment of the game too terribly much.

Warm Regards,
The Elder Scrolls Online Team

Definitely more clear this time.

I'm not sure I agree with CS's use of 'nothing wrong', but then I'm maybe looking at it from a moral perspective rather than 'game rules'.

TL:DR for thread:

You're on our own. Trust no one.

Cogo

WilliamTee wrote: »

I'm sure many will say this is our own stupid fault.

Myself and a few others had a small guild for the extra storage space and to easily share spare loot.

One guy had been offline for a few weeks... Maybe he'd quit, maybe he had personal stuff going on, so thought we'd leave him put.

Needless to say, weeks into the game the bank was looking fairly full. Nothing astounding, truly nice bits and pieces we kept in our own banks, but lots of nice set pieces or spare epics and crafting materials.

I'm sure you all know what comes next.

The wanderer returned during the dead of night, took as much as he could from the guild bank, and immediately quit the guild. Cringefully, i still have him on my friends list.

My question for discussion therefore:

Is this/should there be anything you can do about this?

This sucks. I know. I am the guildmaster for our guild. So far we have not had a single problem with the guild bank. Maybe because we are lucky and invite the right people?

BUT, Zenimax have confirmed that very soon, guild features will be added. So you have a fix right there with just 1 more rank .

Or you can do what was suggested, Someone who are away for a longer time, without posting anything or saying anything, could be a good thing to remove them.

In our guild we dont require specific online time, but if you are going to be away for a longer time (more then a week), you do need to say so, so we know. Otherwise we risk to kick that person.

WilliamTee

Final update from me i think.

I tried arguing that there was precedent for CS getting involved in ethical issues in game when they issued bans for vampire/werewolf bite scams.

Vampire and Werewolf scams were transactions happening outside of the game mechanics (i.e. the Trade or Mail COD systems). Due to the sheer number of these incidents we decided to take action on a case by case basis.

I struggle to see how trading someone money through the trade screen is outside of the game mechanics, but I think the true answer here lies in scale.

They'll only do anything about this if there's enough of a fuss made about it. ::sigh::

ers101284b14_ESO

WilliamTee wrote: »

Final update from me i think.

I tried arguing that there was precedent for CS getting involved in ethical issues in game when they issued bans for vampire/werewolf bite scams.

Vampire and Werewolf scams were transactions happening outside of the game mechanics (i.e. the Trade or Mail COD systems). Due to the sheer number of these incidents we decided to take action on a case by case basis.

I struggle to see how trading someone money through the trade screen is outside of the game mechanics, but I think the true answer here lies in scale.

They'll only do anything about this if there's enough of a fuss made about it. ::sigh::

Well they did say play your way. He decided to play a thief and steal your stuff.

Ysne58

I would recommend that you all jump on the PTS server and take a look at the upcoming guild changes. Feedback is necessary preferably before it goes live.

Blezer

In the interest of this discussion and others on the forum. I created a poll to vote for a change in the system of guild banks. If you do want a change I thing the best is to vote for it. Guild Bank - Vaults/Tabs

bertenburnyb16_ESO

why use guild bank when u can use for free 350 extra store space (more if you invest some gold)

Nestor

AlexDougherty wrote: »

WilliamTee wrote: »

But then there's also the question of should people be able to do things like this?

Well not to put too fine a point on it, how is the game supposed to know the difference between some accessing the guild bank normally, and accessing it before a rage quit.

Even we can't really tell the difference until after the fact.

There could be a cool down timer on withdrawals. Say limit it to 10 in a 24 hour period. This could be tied to ranks so that trusted officers would have more withdrawals or even no restrictions on this.

pssyfngr3

It is very unfortunate such an incident happened to your guild. It also happened to my guild as well. The guild member or plausible "thief" acted friendly and trustworthy for several weeks until he/she gained bank access. Several days later, he/she withdrew over half of the guild bank's items and promptly logged off. ZoS sent me a similar message blaming the officers for promoting that person. My guild had an open bank policy since the game's launch and it thrived until now. It is disheartening that ZoS refuses to support their community and condones guild bank thievery by their inaction to prevent or punish the perpetrator

smeeprocketnub19_ESO

OP, this happened to one of my guilds. The GL reported the person. We did not get a refund, -However-, I tried to put this person on ignore, only to find that I couldn't. I assume he was banned.

You might be able to prevent him from doing it again, at the least.

oh wow, necro'd thread, didn't realize lol