The Elder Scrolls Online

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An Unknown Error Has Occured / Unable to Log in to my Main Character

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tordr86b16_ESO
tordr86b16_ESO
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i4wxhsvdxhqh.jpg

Fix it please?!
Edited by tordr86b16_ESO on June 12, 2014 11:38PM
  • tordr86b16_ESO
    tordr86b16_ESO
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    no one else has this issue? happens every time i try to log into the game. it seems to be hit and miss, sometimes i get into the game after the client becomes unresponsive, other times i get that error, especially when alt tabbed...
    Edited by tordr86b16_ESO on June 12, 2014 8:06PM
  • tordr86b16_ESO
    tordr86b16_ESO
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    I'm now unable to log in to my main character since 19:00. He is in Riften.
    Edited by tordr86b16_ESO on June 12, 2014 11:39PM
  • tordr86b16_ESO
    tordr86b16_ESO
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    The problem was inside the Elder Scrolls Online folder in My Documents. I got to log in to my main character after deleting it.
  • GTech_1
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    I am having the same issue, however, deleting the folder did not solve the problem. Here is my thread with all of the steps I have tried.
    forums.elderscrollsonline.com/discussion/110568/unknown-error-can-t-stay-logged-in
  • Charlie007
    Charlie007
    Soul Shriven
    Yep have the same problem. Doesn't matter which character or zone I try to log into. Usually I dont get past the character loading screen without getting the unknown error. Sometimes I manage to play for about a minute before I get logged off and see it tho. Have also tried a bunch of stuff the support mentioned. Repairing it and restarting my computer worked yesterday (after I had worked non stop with it for like 6 hours in the CMD, trying to get in touch with support, etc etc.
  • GTech_1
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    Charlie007 wrote: »
    Yep have the same problem. Doesn't matter which character or zone I try to log into. Usually I dont get past the character loading screen without getting the unknown error. Sometimes I manage to play for about a minute before I get logged off and see it tho. Have also tried a bunch of stuff the support mentioned. Repairing it and restarting my computer worked yesterday (after I had worked non stop with it for like 6 hours in the CMD, trying to get in touch with support, etc etc.

    Believe it or not, my issue was solved by forcing Google Chrome to update.
    If you have Chrome installed, open it up, and on the far right side of the address bar, Click on "Customize and control Google Chrome.
    Click on "about Google Chrome".
    An update check will be forced automatically.
    Wait for the download (be patient, it may take some time).
    Restart your Machine.

    These steps, even though they *should* have no effect on the performance of ESO, are exactly the steps that solved my issue.
    Maybe it is some issue with the launcher news feed or something, I don't know.
    What I *do* know is: the Google Chrome update was the cause, and I'm back up and running like normal again.

    Good luck, and I hope this helps.
  • Charlie007
    Charlie007
    Soul Shriven
    GTech_1 wrote: »

    Believe it or not, my issue was solved by forcing Google Chrome to update.
    If you have Chrome installed, open it up, and on the far right side of the address bar, Click on "Customize and control Google Chrome.
    Click on "about Google Chrome".
    An update check will be forced automatically.
    Wait for the download (be patient, it may take some time).
    Restart your Machine.

    Good luck, and I hope this helps.

    Hey and thanks for your reply. I tried following your instructions, but when I get to "About Google Chrome" it checks for updates and says there are no new updates for it. Or more like: It needs no update, and theres no option to download the latest thing anyway. So I'm guessing I already have the latest Chrome installed.

    It says I have Version 35.0.1916.153 m.

    Any other ideas for stuff to try?
    Edited by Charlie007 on June 19, 2014 12:57AM
  • GTech_1
    GTech_1
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    Charlie007 wrote: »
    GTech_1 wrote: »

    Believe it or not, my issue was solved by forcing Google Chrome to update.
    If you have Chrome installed, open it up, and on the far right side of the address bar, Click on "Customize and control Google Chrome.
    Click on "about Google Chrome".
    An update check will be forced automatically.
    Wait for the download (be patient, it may take some time).
    Restart your Machine.

    Good luck, and I hope this helps.

    Hey and thanks for your reply. I tried following your instructions, but when I get to "About Google Chrome" it checks for updates and says there are no new updates for it. Or more like: It needs no update, and theres no option to download the latest thing anyway. So I'm guessing I already have the latest Chrome installed.

    It says I have Version 35.0.1916.153 m.

    Any other ideas for stuff to try?

    You do indeed have the current version of Chrome, your version number matches my own.
    I would suggest that you run the Game Consultant and put in a support ticket.
    Here is the link to the support page re: the Game Consultant:
    https://help.elderscrollsonline.com/app/answers/detail/a_id/6690

    Putting in a support ticket: On the page at the above link, on the right hand side, top corner, you will see an "Ask for Help" section with an "Email" button. Send a description of the issue (be as specific as possible), and a copy of the report from the Game Consultant to the Email address. Hopefully they can get you up and running.

    Good luck, and I hope this helps.
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