Stop stealing our money and fix the bugs you thieving developer!

Reykice

I`m experiencing bugs i reported in beta + new ones like the Vulkhel Guard door getting you stuck, new quests not working, PvP bonuses not showing and so on... i even fell through the map twice today and now i have to pay gold when i do /unstuck because apparently you decided that is a good idea.

You refused a refund on unused game time and even charged more... so i see you like taking money but oh snap you never fix the bugs, its always "working on it" or something like that. EA even have 1 free month and that game had a lot less bugs at launch, you gave 5 days even if half you player base could not even play for a lot more than that due to Main Quests not working... because you are cheap.

So, its been 2 months, are you even going to fix the bugs at least for the fact that you took our money or are all your developers already working on a F2P conversion?

Fix the existing bugs stop selling us new statues.

Fix the existing bugs stop outsourcing your support to wherever it is that we never get an answer only copy pasted messages and no help.

Fix the existing bugs stop charging us more and calling it a mistake or whatever names you want to give it except theft.

Fix the existing bugs stop selling us books or maps.

Fix the mother *** bugs.

Micallef

Thanks for the opportunity - I've always wanted to do this .... IBTL!
Time for your meds.

Sharee

Someone holding a gun to your head making you pay?

fromtesonlineb16_ESO

@OP, you can cancel at any time, the most they can lolsteal from you is one month's sub less the price of 1 day.

Reykice

I activated some GTC`s so i can`t cancel and they did not refund the unused game time. That`s fine, whatever. Even the extra charge i could live with.

But not all that + the fact that the bugs i reported in beta are still here AND i`m finding new bugs every day... i would have never bought this if i knew this is how its going to be but they promised a smooth launch and all that. And while the servers were up... i was usually stuck on quest blockers or some other crap... Won`t even mention the bot army i had to compete with to get a kill or a harvesting node...

I had no problems and never made threads like this one for Rift or WOW and so on, as they would do what had to be done aka take the server down and hot fix the problem or pump a lot of patches with bug fixes every week. But here i feel like they talk more than they actually do, so i`m calling them up on it.

Its a software product, it will always have some bugs... however not fixing them is not cool. The fact that their support only send copy pasted messages and offers no help expect "watch for future patch notes" is not good either.

I did it the polite way first, nobody cared... so let`s try it the rude way maybe somebody there wakes up...

EDIT: With a thread like this on the first page somebody should take notice... it should reflect the fact that their incompetence have made players rage on legitimate issues like the bugs that are still here since beta with no fix in sight.

Phinix1

Alright, I know that people get angry about silly things these days, mostly because the world is a difficult and complicated place and the slightest little triviality seems to set off an avalanche of emotional bat guano in some people. It shouldn't, people should learn to manage their anger, but it does, and I am used to it. This is the internet after all.

But this? I honestly have a hard time even believing this is real. It has all the trappings of a cut and paste entitled forum troll post, and a poor and unimaginative one at that.

Seriously, what is the point of this? Do you honestly believe important Mr. You is going to strong-arm ZOS with your masterful way with words into giving you whatever you want? Or are you just copying this from some internet repository for poorly though out forum spam because someone told you it was the "cool thing to do"?

Why are you using /stuck? You do realize you can be in up to 5 guilds, and all you have to do is bring up the guild roster of any of them, right-click anyone online, and you can teleport to the nearest wayshrine to them for FREE, right?

As someone else said, no one is forcing you to pay. You say they won't refund you, well, welcome to the world man. Pretty much all digital media companies will not refund games, DVD's, etc. once the seal has been broken. It doesn't mean you couldn't have cancelled your membership. I know it is possible, as I have done it (though I have since changed my mind and re-subbed because they ARE fixing MANY things.)

You have no one to blame for getting charged another month but yourself.

Also, I usually get very articulate, considerate, and professional replies to my support requests that I submit from these forums under the Support, Email section, typically within a day or two. If they are outsourced they speak better English than 90% of Americans on these forums.

As to your hammering away at the "fix now BBQ" point at the end there allow me to point out that "Rome wasn't built in a day." I personally find this product to be INCREDIBLY polished for a 2-month old major MMO. Perhaps you have not experienced some of the industry standards in the past for such releases. This is smooth sailing compared to many, trust me.

Yet if you will settle for nothing less than absolute perfection right now, your way right away at Burgerking, then friend, you need to take a pause, take a step back, and do something else with your time because it does you no good to get so aggravated over nothing, and it does the forum community no good to have to read another angry entitled troll thread.

Good day.

Reykice

Really? You have no problem with the fact that they lied and lied some more about the state the game is in before launch?

As for using stuck well... i`m falling through the map... that`s why i`m using it.

We already had this discussion in our guild and yes if you don`t get any of the bugs its a decent game, but if you are unable to play for a while then when you are in your bank content vanishes, your buffs are not there, the UI isn`t displaying what it should and many other bugs... then your opinion about the game might change.

This is why some say "well the game is fine", because they got none or just one of these bugs, but when you get 5-10 of the major ones i promise you the only thing you will log in for is to check if its fixed. You won`t care about much else...

So if you are one of the people who did not experience most of the bugs blocking progression or making your items vanish and so on then please stop saying its fine... its fine for you maybe, but for the rest of us its not that fine.

I am calm... i just wrote what i think, that taking money promising one thing and refusing to give it back when its clear SOME people did not get what you promised and are unable to do much due to the bugs... that is theft. Compare this to any other product where you get it but are unable to use it due to flaws... the fact that this one is a software product does not mean that its fine if its crappy and unplayable.

That`s all there is really, the game is unplayable and so on for a lot of people but they don`t fix that or refund them, all they do is add new bugs and sell new crap ignoring the problem. And no, saying "our dev team now knows about this don`t worry it will get fixed" doesn`t mean much after 2 months...

I made this to make sure everyone knows what this game is about, when i buy a game i usually check the Customer Support section to get a clue about what i might experience, so if other do the same, now they know.

Also, this kind of thread attracts attention so maybe they will look at it and decide that bug fixing should be a priority. I`m sure everyone has bugs they want gone before new content is added. Not to even mention the exploits.

theyancey

Maybe a vacation from gaming would help with your issues.

Dodece

@AlienDiplomat‌

What exactly do you expect to happen. This game was a major expenditure for a great many players. Who may not have the option of greener pastures for the simple reason that they game on a budget. There is nothing wrong with asking, or expecting for that matter. A game that is by and large playable. Falling out of the world doesn't reflect such a state of affairs. One time might be a incredible fluke, but twice in a day. Well that is just shoddy workmanship.

Will their act of civil disobedience work. To be honest probably not, but it never hurts to try. Such ploys at the end of the day are appeals to conscience. For the strategy to work your target has to have some kind of conscience. I genuinely doubt that is the case. Some studios seem to care about their audience, and about their product. You know actually being professional. I just don't think that applies to this developer. Having seen their business practices.

I just think you are a liar in regards to customer support. That is not what I have learned to expect of them period end of story. This is a company that sent me a survey about their customer support in response to a ticket. On two occasions I was ignored outright, and on another I got an obvious copy paste addressing a problem I wasn't even suffering from.

A lot of other somebodies being screw ups doesn't excuse this company in the slightest for doing the same, and you know to be honest I have played a few games in this genre myself. When a game routinely crashes, or blocks players up to two months after launch. That isn't called polish unless you are making some kind of reference to a turd. These aren't balance issues, or quest specific issues he is necessarily talking about, but fundamental stability issues, and to be brutally honest with you. Those should have been put to an end weeks ago.

I beg to differ about aggravation not being a positive motivator. Imagine what the world would be like if some people hadn't got mad with the state of affairs, and refused to accept them in abject silence. Haven't you watched the news lately. A guy sets himself on fire in Tunisia, and regimes in the region start to crumble. In other words he got as mad as hell, and literally changed the world by throwing a tantrum.

Nah I say more power to him. You keep spreading the word. Take that message of hate far and wide. Even if this developer refuses to listen. Others probably will, and that will encourage them not to buy this product or trust this developer.

Reykice

Dodece wrote: »

@AlienDiplomat‌

What exactly do you expect to happen. This game was a major expenditure for a great many players. Who may not have the option of greener pastures for the simple reason that they game on a budget. There is nothing wrong with asking, or expecting for that matter. A game that is by and large playable. Falling out of the world doesn't reflect such a state of affairs. One time might be a incredible fluke, but twice in a day. Well that is just shoddy workmanship.

Will their act of civil disobedience work. To be honest probably not, but it never hurts to try. Such ploys at the end of the day are appeals to conscience. For the strategy to work your target has to have some kind of conscience. I genuinely doubt that is the case. Some studios seem to care about their audience, and about their product. You know actually being professional. I just don't think that applies to this developer. Having seen their business practices.

I just think you are a liar in regards to customer support. That is not what I have learned to expect of them period end of story. This is a company that sent me a survey about their customer support in response to a ticket. On two occasions I was ignored outright, and on another I got an obvious copy paste addressing a problem I wasn't even suffering from.

A lot of other somebodies being screw ups doesn't excuse this company in the slightest for doing the same, and you know to be honest I have played a few games in this genre myself. When a game routinely crashes, or blocks players up to two months after launch. That isn't called polish unless you are making some kind of reference to a turd. These aren't balance issues, or quest specific issues he is necessarily talking about, but fundamental stability issues, and to be brutally honest with you. Those should have been put to an end weeks ago.

I beg to differ about aggravation not being a positive motivator. Imagine what the world would be like if some people hadn't got mad with the state of affairs, and refused to accept them in abject silence. Haven't you watched the news lately. A guy sets himself on fire in Tunisia, and regimes in the region start to crumble. In other words he got as mad as hell, and literally changed the world by throwing a tantrum.

Nah I say more power to him. You keep spreading the word. Take that message of hate far and wide. Even if this developer refuses to listen. Others probably will, and that will encourage them not to buy this product or trust this developer.

Thank you for understanding and you are right, this is exactly what i want, for somebody in charge to grow a conscience or for the other players to realize they are being taken for fools...

I did post in other threads saying this and decided to make my own... the fact that the gaming industry is not yet regulated does not excuse bad service or lying to your customers. Eventually it will get regulated and this will be a crime but until then we must call out the companies doing this and hope that they care enough to change.

Phinix1

Dodece wrote: »

What exactly do you expect to happen. This game was a major expenditure for a great many players. Who may not have the option of greener pastures for the simple reason that they game on a budget.

Rift is free to play, and an amazing game. GW2 is free to play, and has very modern graphics and a unique combat system.

Dodece wrote: »

There is nothing wrong with asking, or expecting for that matter.

Generally that is true, yes. However in this case, I am having a hard time seeing WHAT you are asking and what you are realistically expecting. I see a lot of big talk and threats of legal action, but not a lot of REASONS (or basis for any legal action for that matter). Releasing a major MMO title with some bugs in it that need fixing is NOT a crime, nor will it ever be.

You seem to be suggesting that if a game is released and it has bugs, even if most are being fixed through patches, that this constitutes a lie and breech of contract and that any regulation could possibly be made to mandate that all games be released flawless without a single bug needing squashed or they MUST offer it for free. That is simply LUDICROUS! I am afraid your grasp of the law is not strong here. This is not, will not and SHOULD not ever be a law.

It is not possible to code a project of this magnitude without SOMETHING going wrong. If you knew the complexity of the programmers' task you would understand that. But the important thing is, they ARE fixing these bugs promptly, and they are even releasing new content they aren't charging you more for.

Dodece wrote: »

A game that is by and large playable. Falling out of the world doesn't reflect such a state of affairs. One time might be a incredible fluke, but twice in a day. Well that is just shoddy workmanship.

I have never fallen through the world and I am Veteran level 3 now.

Dodece wrote: »

Will their act of civil disobedience work. To be honest probably not, but it never hurts to try.

No, it will never work, and yes, sometimes it does hurt. Look man I get it, you want to do the right thing, like all the Occupy kids are trying to do. What you must understand is that anything done simply for the sake of it without good reason is NOT automatically right or helpful, and might even do harm to the efforts of legitimate civil disobedience campaigns, to people with a meaningful human rights cause, as your entitled crusading for the wrong cause makes all of us look bad.

Having some bugs to be fixed in a major game is NOT a righteous crusade, and to go on here like it is the enslavement of a minority or oppression and extortion of the defenseless is just plain selfish, inappropriate, and wrong. If you can't find a real cause to fight for I suggest you OPEN YOUR EYES to the plight of the 90+% that live in poverty, go without food, modern medicine, basic needs, and if you can't find it in yourself to care for them because it doesn't directly involve some petty inconvenience to you like bugs in a video game, I suggest you stow your sanctimonious diatribe until such a time as world experience has educated you to the larger reality of our global situation.

If this is the biggest problem you have, if this is your righteous hill to die for, then brother, you got it good (and the rest of use have it worse for your contribution to the cause).

Dodece wrote: »

Such ploys at the end of the day are appeals to conscience. For the strategy to work your target has to have some kind of conscience. I genuinely doubt that is the case. Some studios seem to care about their audience, and about their product. You know actually being professional. I just don't think that applies to this developer. Having seen their business practices.

I just think you are a liar in regards to customer support. That is not what I have learned to expect of them period end of story. This is a company that sent me a survey about their customer support in response to a ticket. On two occasions I was ignored outright, and on another I got an obvious copy paste addressing a problem I wasn't even suffering from.

A lot of other somebodies being screw ups doesn't excuse this company in the slightest for doing the same, and you know to be honest I have played a few games in this genre myself. When a game routinely crashes, or blocks players up to two months after launch. That isn't called polish unless you are making some kind of reference to a turd. These aren't balance issues, or quest specific issues he is necessarily talking about, but fundamental stability issues, and to be brutally honest with you. Those should have been put to an end weeks ago.

I beg to differ about aggravation not being a positive motivator. Imagine what the world would be like if some people hadn't got mad with the state of affairs, and refused to accept them in abject silence. Haven't you watched the news lately. A guy sets himself on fire in Tunisia, and regimes in the region start to crumble. In other words he got as mad as hell, and literally changed the world by throwing a tantrum.

Nah I say more power to him. You keep spreading the word. Take that message of hate far and wide. Even if this developer refuses to listen. Others probably will, and that will encourage them not to buy this product or trust this developer.

Imagine how many regimes would crumble if a guy lit himself on fire because he didn't like the color of the insert coupons he got in his monthly cable bill? Or if a group of kids flash-rallied in the street because the school tater tots only came with two packets of ketchup.

Wake up man, your little problem is NOT a global one and it is NOT significant. You are puffing yourself up for no reason. If you want to feel important, like you are part of something, JOIN THE PEACE CORPS. Do some volunteer work around the community. Join a support network.

Don't come onto an internet forum and wax Braveheart over a couple bugs in a video game that most people aren't even experiencing. It really is just very sad given the bigger picture.